Downtime was expected to be "a couple of hours". It is taking longer then expected and total downtime will end up being about 6 Hours. Anyone care to guess how long it takes to move 160+ Cobalt Servers?? 25 APC Masterswitch units?? and 9 Cisco switches?? Answer=more then 2 hours even though the datacenter is only a mile or so down the road.
YES, The Electric Power to our Servers was cut for 15-20 minutes this morning at 9:15am immediately after we Notified LayerONE of our intentions to Move and discontinue Negotiations with LayerONE directly for space. I Wonder why that happened?
YES! DOWNTIME IS UNACCEPTABLE! but this was unavoidable.
ALL customers have been Notified 3 times in the past 2 weeks that a Credit of Two Days will be issued on the September 1 billing cycle to compensate for the "Hours of Downtime"
I have apologized to Every customer in advance 3 times in the past 2 weeks and I apologize AGAIN here in Public.
Originally posted by gabriel Ok, Jeff But I think that is very good that you send a email to all customers to evolution of migration.
I have a server with 100 vsites and I need talk with my customers and say a estimated time of migration.
Everything will come up Exactly as it was at 2:35 P.M. this afternoon when the Move started.
Moving Servers means "putting them in the Moving Truck and driving them to the New Datacenter". It DOES NOT mean that our customers will need to move thier content from one server to another. I'm sorry if that wasn't clear.