I was actually with them for a brief time with one of their cheap shared accounts ... really just to test them out.
I get the impression their real focus is on dedicated server customers though. Is that right?
The reason I ask is because they offer some very generous shared accounts, and I might return to them for good ... it's just the fact that emails didn't get replied, and the guy on the other end of the phone sounded like he'd just woken up ... I'm hesistant.
Any feedback/opinions would be gratefully received.