02-05-2008, 05:26 AM
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Web Hosting Evangelist
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Join Date: Nov 2003
Posts: 478
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Anyone using Bionhosting?
Noticed my new server seems to be unresponsive, to ssh, ftp, http etc.
Opened a ticket at 8:47am, it's now 9:26am, haven't had a reply yet.
Was wondering if anyone else uses their nodes? or has a server with em?
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02-05-2008, 06:39 AM
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Web Hosting Evangelist
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Join Date: Nov 2003
Posts: 478
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Almost 2 hours now...gah
Am I being to impatient?
You'd think if they were looking into it, they'd at least reply to say so, right now I have no idea if anyone's even read it.
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02-05-2008, 07:05 AM
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Community Leader
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Join Date: Jul 2002
Location: Tasmania, Australia
Posts: 31,985
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The site itself is working fine. Have you tried all their support methods?
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02-05-2008, 07:07 AM
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Web Hosting Evangelist
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Join Date: Nov 2003
Posts: 478
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Yea, site works ok, but my site(s) do not
For instance - www.uoforums.com
The only support stuff I could find, were support tickets, the number on the guy's profile here, is American, which I can't dial from here
They have no live support chat thing either.
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02-05-2008, 09:00 AM
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Web Hosting Evangelist
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Join Date: Nov 2003
Posts: 478
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Guess it's time to switch hosts, heh
Still nada.
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02-05-2008, 09:07 AM
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Community Liaison
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Join Date: Mar 2003
Posts: 8,054
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Do you have dedicated server with them or VPS?
They do not have phone numbers to call?
Net
__________________
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02-05-2008, 09:25 AM
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Web Hosting Evangelist
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Join Date: Nov 2003
Posts: 478
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It's a dedicated
It responds to a ping on the IP, but isn't accessible via any normal means (ssh/ftp/webhostmanager/httpd etc)
The only number I could find, puts you through to an answering machine
I managed to call from a friends phone, you get a selection menu (1-billing, 2 support) support puts you on hold for about a minute, then says to leave your name/number
A friend also got the same thing a couple of hours later.
(Ticket is still unanswered)
They seem to have 2 support/client areas, so I sent in a ticket on the 2nd and marked it as "Critical", but that to, is unanswered.
Last edited by AdamD; 02-05-2008 at 09:29 AM.
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02-05-2008, 09:38 AM
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Web Hosting Evangelist
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Join Date: Nov 2003
Posts: 478
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Does make me wonder about their testimonials page though
To quote the only two entries
Quote:
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live support is on regular but even when its not i can expect my support tickets to be answered within minutes.
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And..
Quote:
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Frankly, they had me when I knew it was possible to contact one of the founders directly via MSN 24/7 in case of emergency
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Shame their msn's aren't listed on the site
I do have one of the owner's msn/aim contacts, but he's been "Away" for 6 hours, 47 minutes.
Gah, heh.
I just hope it doesn't take as long as my other ticket, which was opened on the 01/23/2008, asking for reverse DNS to be setup on the ip/domain
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02-05-2008, 09:59 AM
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Web Hosting Master
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Join Date: Aug 2007
Posts: 6,895
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Thats really a huge time and sorry to hear that you have not being answered yet.
By the way, you contacted them via their supportdesk. right?
If it was an email, did you get any autoresponse for your email so that you can make sure ticket is opened?
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02-05-2008, 10:07 AM
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Web Hosting Evangelist
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Join Date: Nov 2003
Posts: 478
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Nah I did it direct
Both tickets show as open for this paticular issue, the one opened days back, is still "In progress"
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02-05-2008, 11:46 AM
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Community Liaison
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Join Date: Oct 2004
Location: Ohio
Posts: 1,553
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Try sending a pm to Robert,
Platinumn23
He also has some of his messenger details in his profile.
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02-05-2008, 11:48 AM
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Web Hosting Evangelist
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Join Date: Nov 2003
Posts: 478
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Yea he's not online - Last Activity: Today 05:49 AM
His AIM states - Away,Idle - 9 hours.
Still not up, still no reply to the two tickets.
I did have someone from the Serverdoctor try and look at it, as he's apparently Rob's partner, but so far, no go.
The DC was supposed to be rebooting it about an hour ago, but no update thus far.
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02-05-2008, 02:39 PM
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Web Hosting Evangelist
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Join Date: Nov 2003
Posts: 478
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Well after 8 hours, it was apparently a power spike in the DC?
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02-05-2008, 02:46 PM
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Community Liaison
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Join Date: Oct 2004
Location: Ohio
Posts: 1,553
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What DC is the server you are hosted on located at?
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02-05-2008, 03:02 PM
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Web Hosting Evangelist
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Join Date: Nov 2003
Posts: 478
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Not entirely sure
The IP traces back to clt.carohosting.com?
Which I assume is this place - https://www.caro.net/contact.php
I didn't even get an apology, which I find quite off.
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