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  1. #1
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842

    * Affordable 24/7 Outsourced cPanel Live Chat & Ticket Support ++ 100% U.S. Based Staff

    Peerless Machines
    http://www.peerlessmachines.com

    No time to hire and train a qualified support team? Tired of outsourced support that doesn't speak English? We have an affordable solution for you! Peerless Machines is pleased to introduce 24/7 outsourced ticket and live chat support with a staff that is 100% based in the United States. Best of all, we'll provide you all this at a price you can afford!

    What We Offer
    - 24/7/365 Support Ticket Coverage via Kayako eSupport
    - 24/7/365 Live Support Coverage via LivePerson
    - FREE Kayako eSupport License
    - Level 1 & 2 Support Tickets/Chats
    - Level 3 Support When Purchased With Gold Server Management
    - 3 Hour Support Ticket Response Guarantee
    - 12 Hour Support Ticket Resolution Guarantee

    Support Plans
    Per Server Plan
    - Unlimited Support Tickets
    - Unlimited Support Chats
    - FREE Kayako eSupport License

    Just $175/Server/Month [order today]
    * Note: Limit of 300 domains per server.

    Per Ticket Plan
    - Tiered Per Ticket/Chat Payment
    - Great For People With Many Servers
    - FREE Kayako eSupport License

    25 Tickets/Chats Per Month - Pay $3.00 Per Ticket [order]
    50 Tickets/Chats Per Month - Pay $2.75 Per Ticket [order]
    100 Tickets/Chats Per Month - Pay $2.50 Per Ticket [order]
    250 Tickets/Chats Per Month - Pay $2.00 Per Ticket [order]

    Bulk Ticket Plan
    - Tiered Per Ticket Payment
    - Great For People Who Don't Get Many Tickets
    - No Monthly Fees - Simply Purchase More Tickets When You Run Out
    - No Live Chat or eSupport License Included

    Prepay 10 Tickets - Pay $5.00 Per Ticket [order]
    Prepay 25 Tickets - Pay $4.00 Per Ticket [order]
    Prepay 50 Tickets - Pay $3.50 Per Ticket [order]

    Frequently Asked Questions
    Q: Do you accept PayPal?
    A: Yes, we accept PayPal payments. We also accept Visa and MasterCard directly through our own merchant account.

    Q: How long will it take to setup my account?
    A: After we receive your payment, we will send you a questionnaire that will allow us to get more familiar with your company and services. Once we receive the completed questionnaire, we will begin our services within 72 hours.

    Q: Can we use any helpdesk software?
    A: For the time being, we will only support Kayako, which is why we're giving a free license to you . We do not support other helpdesk software at this time.

    Q: Will my customers know that we outsource?
    A: Absolutely not. We've taken every possible measure to ensure your customers cannot find out we are the ones providing the support to you.

    Q: Will I get access to the helpdesk and live chat software?
    A: The Kayako helpdesk will be installed on your domain so you can monitor tickets. However, we will not be able to give you access to the live support software.

    Q: Will you answer sales questions too?
    A: We will answer certain basic plan or policy related questions via live chat. Anything else would be directed to your sales contact.

    Q: Will you install the Kayako software for me?
    A: We will install Kayako for $9.95 and integrate it with either ModernBill or WHMCS for $5.00.

    Q: Will the Kayako license be mine?
    A: Yes. We will put the Kayako license under your Kayako Members Account. You will be able to contact their support staff as well.

    Q: Is there any discount if I have my own Kayako license?
    A: No. We include the Kayako license in the cost. It is not an additional fee therefore there would be no discount.

    Q: What if I have other questions?
    A: Please email any other questions to [email protected] or visit a live chat operator at http://www.peerlessmachines.com
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  2. #2
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    The next 5 signups will get 50% off their initial order.

    Coupon Code: IP01R1H5WAHYIWPW
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  3. #3
    Join Date
    Dec 2005
    Location
    Canberra - Australia
    Posts
    108
    eSupport doesn't have live chat, so which live chat can we use?


  4. #4
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    Quote Originally Posted by iXenNet View Post
    eSupport doesn't have live chat, so which live chat can we use?
    We use LivePerson for all live chats. We'll give you the code to put on your website
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  5. #5
    Join Date
    Jul 2004
    Posts
    300
    Hi,

    How many staff do you have? Are they centralized or remote? How many customers do you support? Thank you.

  6. #6
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    Quote Originally Posted by elektrica View Post
    Hi,

    How many staff do you have? Are they centralized or remote? How many customers do you support? Thank you.
    We currently have 12 staff members including 5 systems administrators. We presently have 3 people on our outsourcing program and will add additional staff as needed. The staff are remote - but all based in the United States. We do background checks and require NDAs for all staff members.
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

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