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02-04-2008, 10:39 PM #1Web Hosting Master
- Join Date
- Oct 2004
- Location
- Oneida, NY
- Posts
- 2,849
Affordable 24/7 Outsourced cPanel Live Chat & Ticket Support ++ 100% U.S. Based Staff
Peerless Machines
http://www.peerlessmachines.com
No time to hire and train a qualified support team? Tired of outsourced support that doesn't speak English? We have an affordable solution for you! Peerless Machines is pleased to introduce 24/7 outsourced ticket and live chat support with a staff that is 100% based in the United States. Best of all, we'll provide you all this at a price you can afford!
What We Offer
- 24/7/365 Support Ticket Coverage via Kayako eSupport
- 24/7/365 Live Support Coverage via LivePerson
- FREE Kayako eSupport License
- Level 1 & 2 Support Tickets/Chats
- Level 3 Support When Purchased With Gold Server Management
- 3 Hour Support Ticket Response Guarantee
- 12 Hour Support Ticket Resolution Guarantee
Support Plans
Per Server Plan
- Unlimited Support Tickets
- Unlimited Support Chats
- FREE Kayako eSupport License
Just $175/Server/Month [order today]
* Note: Limit of 300 domains per server.
Per Ticket Plan
- Tiered Per Ticket/Chat Payment
- Great For People With Many Servers
- FREE Kayako eSupport License
25 Tickets/Chats Per Month - Pay $3.00 Per Ticket [order]
50 Tickets/Chats Per Month - Pay $2.75 Per Ticket [order]
100 Tickets/Chats Per Month - Pay $2.50 Per Ticket [order]
250 Tickets/Chats Per Month - Pay $2.00 Per Ticket [order]
Bulk Ticket Plan
- Tiered Per Ticket Payment
- Great For People Who Don't Get Many Tickets
- No Monthly Fees - Simply Purchase More Tickets When You Run Out
- No Live Chat or eSupport License Included
Prepay 10 Tickets - Pay $5.00 Per Ticket [order]
Prepay 25 Tickets - Pay $4.00 Per Ticket [order]
Prepay 50 Tickets - Pay $3.50 Per Ticket [order]
Frequently Asked Questions
Q: Do you accept PayPal?
A: Yes, we accept PayPal payments. We also accept Visa and MasterCard directly through our own merchant account.
Q: How long will it take to setup my account?
A: After we receive your payment, we will send you a questionnaire that will allow us to get more familiar with your company and services. Once we receive the completed questionnaire, we will begin our services within 72 hours.
Q: Can we use any helpdesk software?
A: For the time being, we will only support Kayako, which is why we're giving a free license to you . We do not support other helpdesk software at this time.
Q: Will my customers know that we outsource?
A: Absolutely not. We've taken every possible measure to ensure your customers cannot find out we are the ones providing the support to you.
Q: Will I get access to the helpdesk and live chat software?
A: The Kayako helpdesk will be installed on your domain so you can monitor tickets. However, we will not be able to give you access to the live support software.
Q: Will you answer sales questions too?
A: We will answer certain basic plan or policy related questions via live chat. Anything else would be directed to your sales contact.
Q: Will you install the Kayako software for me?
A: We will install Kayako for $9.95 and integrate it with either ModernBill or WHMCS for $5.00.
Q: Will the Kayako license be mine?
A: Yes. We will put the Kayako license under your Kayako Members Account. You will be able to contact their support staff as well.
Q: Is there any discount if I have my own Kayako license?
A: No. We include the Kayako license in the cost. It is not an additional fee therefore there would be no discount.
Q: What if I have other questions?
A: Please email any other questions to sales@peerlessmachines.com or visit a live chat operator at http://www.peerlessmachines.comBig things coming soon
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02-06-2008, 06:43 AM #2Web Hosting Master
- Join Date
- Oct 2004
- Location
- Oneida, NY
- Posts
- 2,849
The next 5 signups will get 50% off their initial order.
Coupon Code: IP01R1H5WAHYIWPWBig things coming soon
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02-06-2008, 06:51 AM #3WHT Addict
- Join Date
- Dec 2005
- Location
- Canberra - Australia
- Posts
- 108
eSupport doesn't have live chat, so which live chat can we use?
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02-06-2008, 06:52 AM #4Web Hosting Master
- Join Date
- Oct 2004
- Location
- Oneida, NY
- Posts
- 2,849
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02-06-2008, 07:48 AM #5Web Hosting Guru
- Join Date
- Jul 2004
- Posts
- 300
Hi,
How many staff do you have? Are they centralized or remote? How many customers do you support? Thank you.
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02-06-2008, 07:55 AM #6Web Hosting Master
- Join Date
- Oct 2004
- Location
- Oneida, NY
- Posts
- 2,849
We currently have 12 staff members including 5 systems administrators. We presently have 3 people on our outsourcing program and will add additional staff as needed. The staff are remote - but all based in the United States. We do background checks and require NDAs for all staff members.
Big things coming soon