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  1. #1
    Join Date
    May 2007
    Location
    Nova Scotia
    Posts
    103

    Another Vaguhost Post

    Well i started off with them in december. here is my review

    - Waited a week after payment for service. ticket replys "will be up tonight" or "working on it now" now came a week later.
    - then when it did come online cpanel/whm licence was invalid, resulting in 4 more days of "will be fixed today" replys to my tickets
    - finaly server up and whm working, fantastico licenc invalid, here foes another 5 days
    - same time as fantastico: whmcs licence invalid guess how long? (had to threaten to cancel to get it)

    Dispite all this when i finally got online they promised a free month for the issues, server ran great for about a week and i was happy at this point.

    then ran into several small issues, ftp shutting down, site downtime, not being able to edit files and folders, nothing major just little things, but lots of them.

    cron issues, RV took a week to get installed. wrong amount of ips that to this day was never corrected.

    support tickets started to disapear, and respond times grew massivly, bandwidth exceeded pages sprung up daily and randomly on all mycustomers pages, and mail to this day has never worked properly.

    then i get invoiced in the middle of jan for another 3 months. not only did i not have my time i paid for but didnt get the free month for the issues, at this point they try to upsell me to pay the full year at discounted price and my issues still are not fixed.

    At this point im through with this, i havent spent 3+ years building the customers i have to loose 3 in 1 week due to there serice. After seeing other simmilar posts here and how they reject refunds, I was promised in both msn chat and there own ticket system they DO offer a money back guarantee and have 7 screen shots of different convos with it being guaranteed. PayPal will not interfere as its a service therefor if i do not recieve 2 of the 3 month i have paied fore i am doing a credit care charge back.

    Jeff has lied far too often. We have even checked into his "Llc" which he is most definetly not. and this is illegal.

    Jeff when you read this no BS responces not "we dont refund" this is not a choice for you, it is an understanding on my part that you keep one of the three months payment or i will do a 100% credit card chargeback which will result in your paypal deducting it and charging you $15 for the process. refund 2 months, and i want it this week, not next month. Dont bother deleting my tickets and email/msn convos i have everything screenshoted. your a crook, and a fraud. I cant believed that in between all this the 1 or so week it did somewhat work i actually posted positive reviews and supported/defended your business.
    www.mjmwebtech.com - Shared and Reseller Hosting,24/7 support, 99.9% uptime

  2. #2
    Join Date
    Apr 2007
    Location
    zero one zero one zero
    Posts
    1,468
    We have servers with them, I have to say, ticket responses and license issueing speed is dire, but the stability of our severs is excellent. We rarley use the support so we don't really notice, but it's a shame they don't fix it (so basically we like the BurstNET facility, since we don't use the VaguHost bit much).
    Afterburst - the best unmetered VPS - read why here!

  3. #3
    Join Date
    Apr 2003
    Posts
    34
    I do think the moderators should look at the past history of VH's reviews and maybe take the correct action and not allow them to advertise on the sales forums. This is what, 7 topics like this in less then 2 weeks?

  4. #4
    Join Date
    Dec 2007
    Location
    Fort Worth
    Posts
    265
    Quote Originally Posted by Popsikle View Post
    I do think the moderators should look at the past history of VH's reviews and maybe take the correct action and not allow them to advertise on the sales forums. This is what, 7 topics like this in less then 2 weeks?
    I agree. We should keep out the riffraf and this is way to many people with way to many problems way to close together.

  5. #5
    Join Date
    Dec 2007
    Location
    Atlanta, GA
    Posts
    187
    Is there something going on over there at vaguhost?
    - WireSix - Dedicated Servers, Custom Configurations, Colocation - Celebrating 5 years!

  6. #6
    Join Date
    Feb 2004
    Location
    Atlanta, GA
    Posts
    5,627
    Quote Originally Posted by MJMWeb View Post
    Well i started off with them in december. here is my review

    - Waited a week after payment for service. ticket replys "will be up tonight" or "working on it now" now came a week later.
    - then when it did come online cpanel/whm licence was invalid, resulting in 4 more days of "will be fixed today" replys to my tickets
    - finaly server up and whm working, fantastico licenc invalid, here foes another 5 days
    - same time as fantastico: whmcs licence invalid guess how long? (had to threaten to cancel to get it)

    Dispite all this when i finally got online they promised a free month for the issues, server ran great for about a week and i was happy at this point.

    then ran into several small issues, ftp shutting down, site downtime, not being able to edit files and folders, nothing major just little things, but lots of them.

    cron issues, RV took a week to get installed. wrong amount of ips that to this day was never corrected.

    support tickets started to disapear, and respond times grew massivly, bandwidth exceeded pages sprung up daily and randomly on all mycustomers pages, and mail to this day has never worked properly.

    then i get invoiced in the middle of jan for another 3 months. not only did i not have my time i paid for but didnt get the free month for the issues, at this point they try to upsell me to pay the full year at discounted price and my issues still are not fixed.

    At this point im through with this, i havent spent 3+ years building the customers i have to loose 3 in 1 week due to there serice. After seeing other simmilar posts here and how they reject refunds, I was promised in both msn chat and there own ticket system they DO offer a money back guarantee and have 7 screen shots of different convos with it being guaranteed. PayPal will not interfere as its a service therefor if i do not recieve 2 of the 3 month i have paied fore i am doing a credit care charge back.

    Jeff has lied far too often. We have even checked into his "Llc" which he is most definetly not. and this is illegal.

    Jeff when you read this no BS responces not "we dont refund" this is not a choice for you, it is an understanding on my part that you keep one of the three months payment or i will do a 100% credit card chargeback which will result in your paypal deducting it and charging you $15 for the process. refund 2 months, and i want it this week, not next month. Dont bother deleting my tickets and email/msn convos i have everything screenshoted. your a crook, and a fraud. I cant believed that in between all this the 1 or so week it did somewhat work i actually posted positive reviews and supported/defended your business.


    the whole year pre-payment thing would scare me off instantly it's basically a scam imho.

  7. #7
    Join Date
    Jan 2006
    Location
    San Diego
    Posts
    1,103
    What made you decide to use them?

  8. #8
    Join Date
    Feb 2004
    Location
    Atlanta, GA
    Posts
    5,627
    Quote Originally Posted by ComplexDrive View Post
    What made you decide to use them?
    price, what else?

  9. #9
    Join Date
    Dec 2004
    Location
    Butler,TN
    Posts
    2,413
    Hi!
    It just amazes me that little more than a month ago..both you and Superbytes had nothing but nice things to say about Vagu..and now..well..

    So..all those negative things I was saying turned out to be the truth? Even though you fought me tooth and nail over it?

    I'm sorry..I have a real hard time feeling the least bit sorry for you for the customers you lost because of...you.

    >>>Still no website
    >>>Still no legal LLC registration

    Bryon
    Bryon L Harvey
    Soil Relocation Engineer

  10. #10
    Join Date
    Jan 2007
    Location
    /dev/null
    Posts
    3,696
    And again....

    I still think that Jeff acts like a kid about the site.
    http://vaguhost.com/forum
    http://vaguhost.com/corporate/
    http://vaguhost.com/wht
    http://vaguhost.com/pics
    http://vaguhost.com/test
    Just a few of the links I stored that stopped working after they were posted on WHT. Jeff, if you have nothing to hide, why make it look like you do have something to hide?

  11. #11
    Join Date
    May 2007
    Location
    Nova Scotia
    Posts
    103
    Quote Originally Posted by bryonhost1 View Post
    Hi!
    It just amazes me that little more than a month ago..both you and Superbytes had nothing but nice things to say about Vagu..and now..well..

    So..all those negative things I was saying turned out to be the truth? Even though you fought me tooth and nail over it?

    I'm sorry..I have a real hard time feeling the least bit sorry for you for the customers you lost because of...you.

    >>>Still no website
    >>>Still no legal LLC registration

    Bryon
    not looking for you or anyone to feel sorry for me. its a review. and i admitted right in it i defended them and posted positive, that was my own stupidity.

    on a side note i just got a ticket back with: this isnt out support desk thats why you dont get a responce.

    and so the games begin, well jeff i wont play games you have 7 days from today (monday feb 4th 2008 to refund 2 of the 3 months or ill contact my credit card company and get 100% back. Game over, period.

    So others know, im back with my original provider which is innohosting, I only left them due to them not offering what I needed back then. I would recommend them to anyone.
    www.mjmwebtech.com - Shared and Reseller Hosting,24/7 support, 99.9% uptime

  12. #12
    Join Date
    Dec 2004
    Location
    Clemson
    Posts
    172
    Interesting. I understand it isn't his help desk, but he refuses to address any of the issues discrediting him.
    Brett Meadors

  13. #13
    Quote Originally Posted by RyanD View Post
    price, what else?

    Some people prefer to give quality to customers, and don't anybody that has vaguhost anywhere in the supply chain say that you are giving quality.
    Technical Advisor for new A&E Series The Killing Season
    There are no random acts of violence
    Starts November 5th!

  14. #14
    Quote Originally Posted by vipeax View Post
    And again....

    I still think that Jeff acts like a kid about the site.
    http://vaguhost.com/forum
    http://vaguhost.com/corporate/
    http://vaguhost.com/wht
    http://vaguhost.com/pics
    http://vaguhost.com/test
    Just a few of the links I stored that stopped working after they were posted on WHT. Jeff, if you have nothing to hide, why make it look like you do have something to hide?

    This makes it easier to keep up to date

    http://www.google.com/search?sourcei...vaguhost%2ecom

    Query: = site:vaguhost.com
    Technical Advisor for new A&E Series The Killing Season
    There are no random acts of violence
    Starts November 5th!

  15. #15
    Join Date
    Dec 2004
    Location
    Butler,TN
    Posts
    2,413
    Hi!
    Well. I can't believe Jeffers hasn't responded yet. I am also surprised no new "Crazy" sale as Burst and a few of their resellers have already posted ads.

    Is it over Jeff? Is that a white flag I see?

    Bryon
    Bryon L Harvey
    Soil Relocation Engineer

  16. #16
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,960
    Quote Originally Posted by MJMWeb View Post
    So others know, im back with my original provider which is innohosting, I only left them due to them not offering what I needed back then. I would recommend them to anyone.

    You shouldn't leave if you are happy with them in the first place :-)


    Net
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  17. #17
    Join Date
    Mar 2007
    Location
    Buffalo, NY
    Posts
    188
    Quote Originally Posted by WireSix-Matt View Post
    Is there something going on over there at vaguhost?
    No, there isn't. That's the problem.

  18. #18
    Join Date
    May 2007
    Location
    Nova Scotia
    Posts
    103
    Quote Originally Posted by Net View Post
    You shouldn't leave if you are happy with them in the first place :-)


    Net
    yea at the time they didnt have what i needed when i expanded. if i had been more patient and waited none of this wouldnt of happened.
    www.mjmwebtech.com - Shared and Reseller Hosting,24/7 support, 99.9% uptime

  19. #19
    I love how no one takes a clue from the complete lack of service, and long service replies. Fully managed huh?

    It's truly frightening that they're sending out emails asking people to prepay a year...!!!

  20. #20
    Join Date
    Dec 2004
    Location
    Butler,TN
    Posts
    2,413
    Hi!
    Not really frightening. Anybody with one shread of sense is going to say "No"..I don't think I would have gone for that "Pay the second month early" move either very well.

    One thing is clear..I will never buy a server from any reseller.

    I've done it twice in three years..and both times wished I had not done so.

    Bryon
    Bryon L Harvey
    Soil Relocation Engineer

  21. #21
    Join Date
    Dec 2004
    Location
    Clemson
    Posts
    172
    Quote Originally Posted by MJMWeb View Post
    yea at the time they didnt have what i needed when i expanded. if i had been more patient and waited none of this wouldnt of happened.
    Has he addressed any of your tickets?
    Brett Meadors

  22. #22
    Join Date
    Jan 2006
    Location
    San Diego
    Posts
    1,103
    In taking a risk of signing up with an unknown you should consider the following:
    1-What is the best thing that could happen?
    2-What is the worst thing that could happen?
    3-What is the best thing that could happen if you didn't sign up with them?
    4-What is the worst thing that could happen if you didn't sign up with them?

  23. #23
    Join Date
    May 2007
    Location
    Nova Scotia
    Posts
    103
    nope just "this isnt the right support" when until now has been.
    www.mjmwebtech.com - Shared and Reseller Hosting,24/7 support, 99.9% uptime

  24. #24
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    Quote Originally Posted by MJMWeb View Post
    not looking for you or anyone to feel sorry for me. its a review. and i admitted right in it i defended them and posted positive, that was my own stupidity.

    on a side note i just got a ticket back with: this isnt out support desk thats why you dont get a responce.

    and so the games begin, well jeff i wont play games you have 7 days from today (monday feb 4th 2008 to refund 2 of the 3 months or ill contact my credit card company and get 100% back. Game over, period.

    So others know, im back with my original provider which is innohosting, I only left them due to them not offering what I needed back then. I would recommend them to anyone.
    I have no idea why you are waiting for 7 days. It is pretty clear what he is going to do.... nothing.

  25. #25
    Join Date
    Feb 2004
    Location
    Atlanta, GA
    Posts
    5,627
    WHY is anyone giving them any chance what so ever....

  26. #26
    Join Date
    Apr 2003
    Posts
    34
    Quote Originally Posted by Coolraul View Post
    I have no idea why you are waiting for 7 days. It is pretty clear what he is going to do.... nothing.
    Take this guys advice, start the CC refund process now.

  27. #27
    Join Date
    May 2007
    Location
    Nova Scotia
    Posts
    103
    Ignoring and closing tickets. be forwarned do not deal with this "company" or jeff. credit card process was started.
    www.mjmwebtech.com - Shared and Reseller Hosting,24/7 support, 99.9% uptime

  28. #28
    I also signed up to vaguhost in december. I didn't have many problems (despite the negative reviews which were popping up) until now. The past 24 hours my server has been down... no tickets are being responded to. I am definitely out of here, I can't afford this much downtime. Would like a refund for this month's cost, but probably not gonna get it...

  29. #29
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    revax: Just move on and forget the refund. Not worth your time. How much was it for?

    MJMWeb, you waited an entire month to start the chargeback process?

  30. #30
    Yeah, I'm already in the process of shopping for a new server. It was for $75.. anyway the next billing cycle is in a week and I've already cancelled so I'll just forget the refund.

  31. #31
    Join Date
    Apr 2000
    Location
    Nevada, US
    Posts
    5,433

  32. #32
    Join Date
    Jan 2007
    Location
    Den Helder, Holland
    Posts
    765
    Burst, you should drop VaguHost as a reseller of yours, Jeff is doing nothing but giving you guys a bad name.

  33. #33
    Join Date
    Nov 2007
    Posts
    1,246
    Quote Originally Posted by Bjørn-Erik Hansen View Post
    Burst, you should drop VaguHost as a reseller of yours, Jeff is doing nothing but giving you guys a bad name.
    Thats already been done. As far as I am aware all of Vagu's servers are offline and Burst+VaguHost=no more
    Crissic Solutions, LLC - Affordable VPS Solutions.
    Our business is based on Honesty & Transparency!

  34. #34
    Just submitted another ticket... I've already submitted one last night to the address you specified but there was no response.

  35. #35
    Join Date
    Jan 2007
    Location
    Den Helder, Holland
    Posts
    765
    Quote Originally Posted by CrissicSolutions View Post
    Thats already been done. As far as I am aware all of Vagu's servers are offline and Burst+VaguHost=no more
    Is there any thread / official announcement from Burst Side ?

  36. #36
    About time?

    Quote Originally Posted by CrissicSolutions View Post
    Thats already been done. As far as I am aware all of Vagu's servers are offline and Burst+VaguHost=no more

  37. #37
    Join Date
    Dec 2003
    Location
    NY & PA
    Posts
    848
    Yep I was at the DC a week ago and it looks like they are GONE per talking to a few people there.
    Robert Merrihue - President/CEO
    http://www.bethehost.com
    Where resellers become a host on servers we own and operate.
    Web Hosting Since 2000 *** 12+ Years in the hosting industry

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