Results 1 to 8 of 8
  1. #1
    Join Date
    Jan 2006
    Posts
    33

    Thumbs down JagPc network issue

    hello ,,,,,,,,,,

    i'm really getting angery with JaguarPc they seem have alot of network issues
    these days

    last time too much server break down from atlanta DC for more than 10 hours

    and now my website is very very slow .......du to network issue again.........for more than 7 hours no update [link]

    i'm really consider to move on from them .......

  2. #2
    Join Date
    Oct 2004
    Location
    Kerala, India
    Posts
    4,771
    Oh... 7 hours without an update? Its not good.
    David | www.cliffsupport.com
    Affordable Server Management Solutions sales AT cliffsupport DOT com
    CliffWebManager | Access WHM from iPhone and Android

  3. #3
    Join Date
    Jan 2003
    Location
    U.S.A.
    Posts
    3,928
    Have you tried sending a ticket in? I am currently running a few servers with Jaguarpc and i'm not having any issues at of the Gnax location.

  4. #4
    Join Date
    Jan 2006
    Posts
    33
    in fact i did send ticket , they said keep tracking the thread in the forum.....

  5. #5
    Join Date
    Jan 2006
    Posts
    33
    this is the 8th hour

    would you recomand to move from JagPc because of too much issues???

  6. #6
    Join Date
    Mar 2003
    Posts
    59
    I think that they tech support has gotten worst over time instead of better.

    I been trying to have them move a site from one of their vps to a sdx on their network. No luck and my site almost 24 hours down, I think that it is time to start looking elsewhere...

  7. #7
    Join Date
    Jan 2003
    Location
    U.S.A.
    Posts
    3,928
    I have to agree with in regards to tech support getting worst. I requested a reboot on one of my servers since it went down for no reason at all. I submitted a ticket and got a response 5 minutes after that to reboot it. It took them an hour to reboot my server!

    Convo
    ----------------------
    + + + Client + + + : Matt.Giling 2008-01-31 / 10:50:08
    Thanks Smith but an hour to reboot a server? Do you offer free KVM reboot ports?


    - - - Tech - - - : Smith. 2008-01-31 / 11:20:06
    I can understand that its quite a long time for just a reboot. Can't say for sure what was the reason for the delay. Yes, we do offer remote reboot switches through APC for $10 per month.

    Let us know if you need further assistance.

    Regards,
    Smith

  8. #8
    Join Date
    Oct 2004
    Location
    root
    Posts
    874

    re

    While we have had a few hiccups here lately we have not recorded any serious network outages. I can assure you that if anything goes down we have proper plans in place to get the problem solved asap. Asto the support issue I have been telling folks for a few days now, we have procedures in place and people working on the sole purpose of increasing our support quality, it will be fixed.
    Nick | BudgetVM
    1G | 10G | 40G | 100G Baremetal Servers
    Featuring Best in Class - In House DDOS Protection - No Voxility

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •