Transmit 3.5.6 Session Transcript
LibNcFTP 3.1.9 (March 19, 2005) compiled for UNIX
Uname: Darwin|John-Musbachs-MacBook.local|9.1.0|Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386|i386
220: --------- Welcome to Pure-FTPd [TLS] ----------
You are user number 1 of 50 allowed.
Local time is now 13:55. Server port: 21.
This is a private system - No anonymous login
IPv6 connections are also welcome on this server.
You will be disconnected after 15 minutes of inactivity.
Connected to focus.bluechiphosting.com.
Cmd: USER johnmusb
331: User johnmusb OK. Password required
Cmd: PASS xxxxxxxx
530: Login authentication failed
221: Goodbye. You uploaded 0 and downloaded 0 kbytes.
If things are not corrected even after a day, I think they are not serious into this business. I checked their contact page and didn't find a any phone numbers that can be tried.
They have a blog, but there is nothing helpful too.