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  1. #1
    Join Date
    Mar 2006
    Posts
    360

    ReliableSite.Net LLC ?

    Reliablesite.net has been silent on all support mediums for the past 7days.

    Anyone know whats happening with them? Their forums are filled with crying customers.

  2. #2
    Join Date
    Jan 2003
    Location
    U.S.A.
    Posts
    3,928
    Have you tried calling them?

  3. #3
    Join Date
    Mar 2006
    Posts
    360
    If you have their number, please PM me. Unable to find anything on their site.

  4. #4
    Join Date
    Jul 2006
    Location
    USA, EU, UK, CA, AUS
    Posts
    1,804
    Wow doesn't sound good:

    http://forum.reliablesite.net/index....108.msg580#new

    Maybe they grew too fast too soon?

  5. #5
    Join Date
    Mar 2006
    Posts
    360

  6. #6
    Join Date
    Jul 2006
    Location
    USA, EU, UK, CA, AUS
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    1,804
    Ouch. I do like their site template though. Wonder if they would sell this if they have gone under?

  7. #7
    Join Date
    Apr 2006
    Posts
    1,128
    Looks like they give AIM and MSN support too, are both of these offline?

    Its a shame they have Privacy Protect on their WHOIS, so you can't even contact them via that, but then again a webhost that uses Privacy Protect is normally not worth signing up with.

  8. #8
    Join Date
    Jul 2006
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    1,804
    I have Radic on my MSN but no sign for quite awhile.

  9. #9
    Join Date
    Apr 2006
    Posts
    1,128
    Are they UK based or US? The RDNS and A-Record both point to a UK IP Address, but they claim to be an LLC...

  10. #10
    Join Date
    Jul 2006
    Location
    USA, EU, UK, CA, AUS
    Posts
    1,804
    Yeah it turns out to be 208.68.171.66 based in the UK. Amazed that they don't push themselves as a UK provider and more amazed that USA clients wouldn't think better to host in the USA rather than over the pond. Ignorance is bliss?

  11. #11
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,406
    Seems like most issues are just due to their migration, give them some time I'm sure things will settle down
    █• Taskade - To-Do List & Tasks All-in-One To-Do List & Mind Map App for Remote Teams
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  12. #12
    Join Date
    Apr 2006
    Posts
    1,128
    Quote Originally Posted by Cirtex View Post
    Seems like most issues are just due to their migration, give them some time I'm sure things will settle down
    Give them some time? There are customers on their forums who signed up 5 days ago and still haven't had accounts activated, and migration is no excuse for not responding to support tickets.

    If they are migrating, and this is the cause of the problems, then they should have a) planned it better or b) not done it at all.

  13. #13
    Join Date
    Jul 2006
    Location
    USA, EU, UK, CA, AUS
    Posts
    1,804
    Seems they are hosting in NY

    -------------------------------------------------
    MIGRATION INFORMATION:
    -------------------------------------------------


    We're currently in the progress of moving to a new datacenter, please be sure to read the information below as it is very important. Previously all of our servers and bandwidth was located in the Level3 datacenter in Newark, NJ. Our new datacenter location is a private datacenter operated by Atlantic Metro located in New York, NY (325 Hudson).

  14. #14
    Join Date
    Jul 2006
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    Data Center moves are tough work. Seems they spent around $10K on new servers according to Radic. That was around Jan 4th. Talk about dissecting a dying cow. How long do we give them to resurface?

  15. #15
    Join Date
    Oct 2003
    Posts
    9,264
    Migrations are no excuse to have support issues go unanswered for that long. Looks like they'll be migrating clientless servers by the end of it.

    (Are you sure they didn't sell out, just an honest question: To go from 'great' to silent overnight smells like a sale to me)

  16. #16
    Join Date
    Mar 2006
    Posts
    360
    Guys,

    Who/what are 'EP.NET, llc.' and how are they connected to reliableSite.net ?

  17. #17
    Join Date
    Jul 2006
    Location
    USA, EU, UK, CA, AUS
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    1,804
    They said they bought new servers and are migrating clients across to these. If that is the case it will be a huge move which could take weeks. I've done something similar and it can sap your will to live. Lets hope we hear from them soon. Bags the hosting template in any case .

  18. #18
    Join Date
    Oct 2007
    Location
    United States
    Posts
    1,182
    Ultima Hosts, your cracking me up about this whole template thing. If they do go under, I want first dibs on their template! lol...I don't know, it just made me laugh seeing your posts....

    If they are migrating like Ultima Hosts says, then it can take awhile. It can be a tough thing to do if you have a lot of customers. And to top it off they are using Helm4 control panel which makes it even more difficult. Because HELM4 is so buggy you almost have to migrate everything manually.
    www.opticip.com - Optic IP LLC

  19. #19
    Join Date
    Jul 2006
    Location
    USA, EU, UK, CA, AUS
    Posts
    1,804
    Yeah dibs is the word I was searching for. Its partly tongue in cheek of course. Never like to see an ASP.Net host go to the wall and they look a lot like our company in terms of what they offer. Hopefully they will come good again and go from strength to strength.

  20. #20
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,710
    I found this to be rather strange, so I just spoke to Radic by IM. For those who are unsure, it looks like their migration from the old facility has been completed, but they are working very hard to fix any residual issues and I'm guessing this could be causing some delays in support. I'm sure they will resolve all of this soon and everything should come back to normal.

  21. #21
    Join Date
    Jul 2006
    Location
    USA, EU, UK, CA, AUS
    Posts
    1,804
    Thanks for the update. I haven't seen Radic on IM but I hope they manage to get back on track ASAP.

  22. #22
    hello guys

    That is the second month for me with reliablesite.net and now my site is down!

    I sent them email but had no response

    if u were me, would u transfer ur web site to another hosting company?
    i realy need ur advice

    thank u

  23. #23
    Join Date
    Jan 2003
    Location
    U.S.A.
    Posts
    3,928
    Well, if you enjoy paying for a service to only see it down then keep with them. I personally would not go for that and would look for anther provider.

  24. #24
    Join Date
    Aug 2006
    Posts
    64
    For a company that advertises itself as ReliableSite.Net, they should change their domain name to: UnReliableSite.Net.

  25. #25

    Reliablesite.net still having major support issues

    looks like they have been having these since january it's now almost April, 3 months of support issues?????

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