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Thread: rackshack really that bad?
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08-12-2002, 07:26 PM #1Web Hosting Master
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rackshack really that bad?
I just had a thought,, if rackshack is supposedly so bad..
then why is this forum hosted on it?
And i dont remember a time when this forum has really been down since ive been here?
So where are all the horror stories coming from?
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08-12-2002, 07:30 PM #2
The only reason this forum is on rackshack is because they bought the forum.
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08-12-2002, 07:30 PM #3Aspiring Evangelist
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Well, Headsurfer (guy that runs RS) bought Webhostingtalk. No it hasn't really ever been down, the server has never really had problems, there really has been nothing wrong. Except a few things changed when they moved the forum to the RS network. Maybe its because WHT is on the Verio GiG-E?
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08-12-2002, 07:31 PM #4Web Hosting Master
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Rackshack is not "bad".
It all depends what you want, rackshack does not fit my needs because:
A) They don't provide the type of bandwidth that I want.
B) If something is wrong with hardware, it looks like it takes awhile to get replaced. Lots of this happening.
C) They don't really provide tech support, not that I need it much.. but I don't want them to pull a OS Re-install for nothing.
I prefer people who know alot, and don't mind giving you a few minutes of your time when you actually need it. (Once in a blue moon.)
That's really it.
If it weren't for that, I could be making a heck of alot of money in the hosting biz. But it isn't all about money sometimes.Jason
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08-12-2002, 09:13 PM #5Disabled
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Well said JayJay
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08-12-2002, 09:41 PM #6Disabled
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Originally posted by jayjay
Rackshack is not "bad".
It all depends what you want, rackshack does not fit my needs because:
A) They don't provide the type of bandwidth that I want.
B) If something is wrong with hardware, it looks like it takes awhile to get replaced. Lots of this happening.
C) They don't really provide tech support, not that I need it much.. but I don't want them to pull a OS Re-install for nothing.
I prefer people who know alot, and don't mind giving you a few minutes of your time when you actually need it. (Once in a blue moon.)
That's really it.
If it weren't for that, I could be making a heck of alot of money in the hosting biz. But it isn't all about money sometimes.
lol
I have had tons of hardware problems with rackshack, but they were all fixed within the same day
some were even done middle of the night
But i guess it all boils down to what people consider "awhile"
"awhile" to me is days....
but thats just me =/
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08-12-2002, 09:51 PM #7Web Hosting Master
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The posts on this board have indicated replacements taking days, if not longer. Some only a few hours.
But, every place that I've been colocated/dedicated in.. will swap in less than one hour. No bull****. I don't have time to waste, and nor do they.The support has been top notch, and the connections. But I do pay for it.
I know that's not how rackshack works. But, they also have tons of customers, and with their level of pricing. They probley get alot of idiots (I'm not saying all idiots you flamers, just a nice chunk of them. There's smart people too!)
With that all aside, I might've choosen rackshack even with their replacement issues, and support issues (they don't provide.. so the quickest/best solution for them IS a OS restore.. hell not that I even ask my provider much about my issues unless it's bandwidth related or hardware.) but still.. they shouldn't give a OS restore for most of the problems. REGARDLESS of their pricing structure. But headsurfer has some nice pockets, so he's not complaining. His business model WORKS.
But..I don't like their bandwidth and that's why I'd never choose them for my business. But.. it all comes down to what you like.
I'd rather pay a extra hundred or two hundred bucks a month for quality service, quality support, quality hardware, quality bandwidth, etc -- If it was for our company. If I just wanted a personal box, I'd goto rackshack.Jason
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08-12-2002, 09:54 PM #8Disabled
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personal server = rackshack works well
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08-12-2002, 10:29 PM #9Web Hosting Guru
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Re: rackshack really that bad?
Originally posted by jdp29053
I just had a thought,, if rackshack is supposedly so bad..
then why is this forum hosted on it?
And i dont remember a time when this forum has really been down since ive been here?
So where are all the horror stories coming from?
I cannot say anything good or bad about Rackshack because we have never used them. When searching for dedicated servers, we immediately ruled out all companies that offered $99 servers because we knew we wanted the best for our customers. I have always been one to believe that with quality comes a hefty price, and you do get what you pay for.Chris Miller
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08-12-2002, 11:27 PM #10Web Hosting Master
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I have had a few problems with this forum being hosted at rackshack.
First, their hardware couldn't handle the forum, another time the mysql server crashed, ping timeouts, laggy, cable cuts
More problems on rackshack than voxel
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08-12-2002, 11:30 PM #11Web Hosting Master
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[edit] I can't read correctly tonight [/edit]
Jason
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08-12-2002, 11:31 PM #12Web Hosting Guru
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It sounds like Hosticle is talking about performance problems with WHT since the change to Rackshack. How is this his problem?
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08-12-2002, 11:32 PM #13Web Hosting Master
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Originally posted by hosticle
I have had a few problems with this forum being hosted at rackshack.
First, their hardware couldn't handle the forum, another time the mysql server crashed, ping timeouts, laggy, cable cuts
More problems on rackshack than voxel
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08-12-2002, 11:45 PM #14Junior Guru
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Originally posted by jayjay
I know that's not how rackshack works. But, they also have tons of customers, and with their level of pricing. They probley get alot of idiots (I'm not saying all idiots you flamers, just a nice chunk of them. There's smart people too!)
If you were me and were looking for a ded supplier, that offers good pricing, quick and painless support and good uptime etc who would you reccommend???
I guess tech support and server management are the biggest issues for me???Alpine Hosting - Australian & US General and Reseller Hosting - Dual Xeon Servers - 24/7 Support
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08-12-2002, 11:46 PM #15Web Hosting Master
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We have two boxes at rackshack, one is a testing box, the other to provide low cost hosting to some clients who need large bandwidth.
They seem OK, have had no issues apart from a faulty hard drive with one at the start. Have been going for 6 months now no problems.
I wouldn't trust our regular clients on them, but as a low cost alternative they seem OK.Web Hosting since 1999
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08-12-2002, 11:53 PM #16Web Hosting Guru
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I hear more about their faulty hardware than anything else. Do they not use high quality parts or what is the problem?
Chris Miller
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08-12-2002, 11:55 PM #17Web Hosting Master
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So far my experience with them has been quite positive. I am new to dedicated hosting and got myself a Raq which was on offer. The system came up right after the sign up and I was given access to the server right away.
I did drop a couple of questions to tech support and they were answered promptly. I must say I am pretty impressed.
They provide an unmanaged dedicated hosting service which is fine for that price. A lot of things such as patching, loading of applications, backups would be the onus of the clients. But there are quite a number of peer support forums such as this and the one hosted on rackshack so I guess that helps.
As for hardware failure, like anything these are part and parcel of life. I doubt they can be avoided over time but we sure can apply the necessary precaution.
Hope things work out of the best. So far everything has been quite positive.http://www.batchimage.com - Offering Batch Image Processing and TIFF/PDF Software Solutions
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08-12-2002, 11:56 PM #18Web Hosting Master
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I think they would probably use low quality parts in order to keep costs as low as possible.
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08-13-2002, 12:00 AM #19Web Hosting Master
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Im probably one of those "idiots"....im new to the game and dont know much about Nix etc but im learning fast.
If you were me and were looking for a ded supplier, that offers good pricing, quick and painless support and good uptime etc who would you reccommend???
I guess tech support and server management are the biggest issues for me???
If I was just learning, I might head on over to www.fastservers.net .. From reading on the boards, they seem like a great first host.Jason
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08-13-2002, 12:20 AM #20Registered User
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i disagree on the hardware part! a little!
lol
I have had tons of hardware problems with rackshack, but they were all fixed within the same day
some were even done middle of the night
But i guess it all boils down to what people consider "awhile"
"awhile" to me is days....
but thats just me =/
sure..???
So I must be a unlucky guy. I spent around one weeks to get them really go into investigation(not replace)...then after I have to complain here, they confirmed that it is HD problems..
during that week, my server went down several times every day and they closed my tickets without solutions everyday.
i think Rackshack 's price is good for personal use e.g you have a big site that need dedicated....but never ever use if for business.. you will lose money, customers and your company good name..
remember, software and hardware "both" are not managed at rackshack. with 99 usd, you may find some other companies at that price for sure...
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08-13-2002, 03:58 AM #21Russ
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With RackShack, it seems to be a Hit Or Miss. Ive read a bunch of posts about hard drive failures and memory failures on these forums, however all of them were resolved. In my expirience, RackShack has been great, I have had only a little to none amount of downtime with theShack, Support is solid(they however will not go out of their way), and the network is solid for the most part!
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08-13-2002, 06:26 AM #22Junior Guru Wannabe
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Originally posted by GlideTech
I hear more about their faulty hardware than anything else. Do they not use high quality parts or what is the problem?
But anyone concerned about hardware should go for the Compaq's. Those boxes are a terrific deal.
Jan Derk
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08-13-2002, 08:08 AM #23Web Hosting Master
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Originally posted by hosticle
I have had a few problems with this forum being hosted at rackshack.
First, their hardware couldn't handle the forum, another time the mysql server crashed, ping timeouts, laggy, cable cuts
More problems on rackshack than voxel
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08-13-2002, 08:13 AM #24Junior Guru
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Originally posted by howard
sure..???
So I must be a unlucky guy. I spent around one weeks to get them really go into investigation(not replace)...then after I have to complain here, they confirmed that it is HD problems..
during that week, my server went down several times every day and they closed my tickets without solutions everyday.
i think Rackshack 's price is good for personal use e.g you have a big site that need dedicated....but never ever use if for business.. you will lose money, customers and your company good name..
remember, software and hardware "both" are not managed at rackshack. with 99 usd, you may find some other companies at that price for sure...
Howard - As I remember from another thread, i believe I mentioned the fact that we had told you day one we needed to replace the hard drive ( via a restore ), maybe it was a miscommunication to you, but you disagreed with us on replacing it and did not take our word on it until days later.
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08-13-2002, 08:24 AM #25Junior Guru
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Originally posted by GlideTech
I hear more about their faulty hardware than anything else. Do they not use high quality parts or what is the problem?