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  1. #1
    Join Date
    Feb 2002
    Location
    Canada
    Posts
    159

    Trexhost - is everything OK?

    Hello all,

    I just received this email from Trexhost - but after a search, I've found nothing about this on here about either company.

    Could someone shed some light on this? Is this spam? Or is this legitimate?

    And if that is the case, could someone recommend me a comparable host as Trexhost with both pricing and service?

    Thanks!

    To our beloved customers,

    Due to recent complications and events occurring at TrexHost.com, our
    doors will be closing. These last two years have been the most amazing,
    educational years of our lives here at TrexHost, strong bonds have been
    established with our customers, and we don't have to see these customer
    relations end.

    The reason of our closure is in part due to the absence of the owner as
    many of you have become familiar with. As of this moment due to
    circumstances beyond James control, we believe for the sake of our own
    customers that this is the best option. We have been unable to cope with
    the problems we were left with. None of us have had contact with him in over a
    month and we do not believe he will return.

    Over the last few months I, Michael Hobgood, and Steven Pecroni have worked
    diligently in order to try to keep things running smoothly all of which
    without pay. I, along with Brent Hartzell,formed a new company known as
    RisingWebWorks.com,formed in early 2007, which has been growing rapidly. I am
    confident our staff and quality services will exceed those formerly present
    at TrexHost.com.

    We would like to encourage each and every single one of you to signup with
    our new company http://RisingWebWorks.com/. Once you have done this,
    please open a ticket with us and include your domain/user/pass for your
    account at Trexhost and modify your name servers and we will transfer your
    account to our machines as soon as possible. We have full access to
    Trexhost's serves while they remain online and can resolve any problems
    that arise.

    Benefits:

    Free Transfer (We will transfer your hosting/reseller account for free)
    Higher Performance Servers
    Reliable & Knowledgeable Server Administrators

    The server specifications are as follows:
    Quad Core HarperTown 2.5ghz
    2-4GB ECC Registered Ram
    100MBPS Uplink
    cPanel/WHM with Fantastico
    Proudly housed at SoftLayer Datacenter


    We may charge a little more than you currently are paying at the moment,
    but because of this the performance of our servers will greatly exceed
    what they have been with Trexhost, be assured though that you will receive
    top of the notch hosting services and will not have issues with high
    loads, slow technical support, and other various problems.




    A few last points I want to mention:
    - Please remember to cancel your current subscription with TrexHost.com

    - Rest assured your issues will be handled as promptly as possible. If
    needed, a billing date adjustment will be performed. We will work with you
    to keep you online.

    - There will be a few differences between TrexHost service and the service
    provided here at RisingWebWorks.com. We will not, NOT tolerate
    infringement of our Terms of Service. As many of you may know, Mail
    spamming/ blacklists were a constant problem at TrexHost.com as the owner
    previously allowed such activities on the servers which is why so many of
    you cannot send emails to hotmail/yahoo/aol. You will not have the same
    problem with us.

    - Many of you all have dealt with Steven Pecroni and I personally, and
    know that we are both of us are willing to do what is in your best
    interest to keep you online. We understand your business's and websites are
    important.

    I realize many of you are going to have questions. Please feel free to
    call our office directly at 443-569-5052 or email me
    ([email protected]). You can also contact Steven Pecronie by
    email at ([email protected]), or you can also chat with our live
    chat technicians or submit a ticket through our client area.

    It is unfortunate that Trexhost has had to close but it is in the best
    interest of everyone involved for the time being. If you have any
    questions please make sure to contact us. We will work with you to ensure
    you are happy and things go smoothly and we will like to thank you for
    your patience during these last few months.

    I will look forward to those of you who choose to signup with us at
    http://RisingWebWorks.com/ shortly.

    Michael Hobgood
    Former Vice President, Trex Technologies LLC
    CEO, RisingWebWorks.com
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  2. #2
    Join Date
    Dec 2007
    Location
    Atlanta, GA
    Posts
    187
    Wow, that sounds crazy.
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  3. #3
    Can you contact anyone at Trexhost to confirm this is genuine? It could just be an ex-staff member trying to poach customers. I suppose it could also be genuine.

    I would start looking for a new host to be on the safe side.
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  4. #4
    Join Date
    Aug 2006
    Location
    Annapolis, Maryland
    Posts
    353
    It is legit. I am the owner of RisingWebWorks.com. Something like this has no need to be brought to the public eye until it is fully underway.

    RWW has been in the works for a month or so now, in anticipation of TrexHost.com closing its doors. While many of you are going to become quite skeptical, I was presented with three options with the given situation at TrexHost:

    1. Let it fall on its on in its own time
    2. Tell customers its closing and force them to leave
    3. Provide a great alternative with familiar staff, transfer assistance as well as plan re compensation.

    I chose option #3.

    I am very busy at the moment, which is why I am leaving this short and sweet.
    Please don't hesitate to call me and ask any questions @ 443-569-5052

    EDIT: I am sure you will be able to confirm all of the information provided.
    If you would like to submit a ticket at TrexHost please do so, I will respond there to verify as well.
    \\\\ High Performance Business Grade LiteSpeed Hosting
    //// Shared \|/ Reseller \|/ Dedicated \|/ Custom Tailored Solutions \|/ Domains \|/ SSL Certs
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  5. #5
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Personally, even if the whole story is true, I'd be a bit worried about the legality of the email they've sent.
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  6. #6
    Sounds very strange...

    TrexHost.com signup page is still online, and there is nothing on the website..
      0 Not allowed!

  7. #7
    Join Date
    Jun 2004
    Location
    Gunshine State
    Posts
    487
    I got the same e-mail..too bad, James was a good guy.
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  8. #8
    Join Date
    Jun 2005
    Posts
    2,574
    It seems SPAM.
    You will only find out how good a provider is when the going gets tough
      0 Not allowed!

  9. #9
    Join Date
    Aug 2006
    Location
    Annapolis, Maryland
    Posts
    353
    It's not an issue of legalities here, rather moralities. Had we done nothing, thousands of websites would be going down within 2 weeks. At least this way we are presenting the customers with an alternative. Trexhost is closed, many people can verify this as they have yet to receive responses to their tickets and on the 8th of next month, the servers are all being shut down.

    No one is being forced to signup with the company that was mentioned in the email, we are simply recommending it due to the fact that this will be an easy, good alternative given our access to both servers, and the fact that the customer relationships will not be lost.


    As for the TrexHost page, we are editing everything now. This kind of sprang upon us unexpectedly, we did not realize when the servers were to be turned off, so now we are somewhat rushing to ensure minimal downtimes and supreme service.


    Thanks
    \\\\ High Performance Business Grade LiteSpeed Hosting
    //// Shared \|/ Reseller \|/ Dedicated \|/ Custom Tailored Solutions \|/ Domains \|/ SSL Certs
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  10. #10
    Join Date
    Jan 2005
    Location
    Darwin, Australia
    Posts
    1,333
    Mike, I am just a bit confused here. You claim to be the former "VP" of Trexhost, yet not 6 weeks ago you were advertsing wanting employment in a part/fulltime CSR role
    Graham Craig

    "IT'S NOT HOW GOOD YOU ARE, IT'S HOW BAD YOU WANT IT."
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  11. #11
    Join Date
    Aug 2006
    Location
    Annapolis, Maryland
    Posts
    353
    Yes, during that time I was working unpaid since the owner of the business paypal, James, was unable to be found. I was looking for a part time job to fund the startup of RisingWebWorks.
    \\\\ High Performance Business Grade LiteSpeed Hosting
    //// Shared \|/ Reseller \|/ Dedicated \|/ Custom Tailored Solutions \|/ Domains \|/ SSL Certs
    \\\\ get WIRED \|/ general(AT)wiredwebwork.com \|/ 240-670-HOST
    //// True Quality 24/7 support(Chat, Email, Ticket) 9-5 est. phone support
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  12. #12
    Join Date
    Sep 2003
    Posts
    3,854
    Quote Originally Posted by WebhostMike View Post
    It's not an issue of legalities here, rather moralities. Had we done nothing, thousands of websites would be going down within 2 weeks. At least this way we are presenting the customers with an alternative. Trexhost is closed, many people can verify this as they have yet to receive responses to their tickets and on the 8th of next month, the servers are all being shut down.

    No one is being forced to signup with the company that was mentioned in the email, we are simply recommending it due to the fact that this will be an easy, good alternative given our access to both servers, and the fact that the customer relationships will not be lost.


    As for the TrexHost page, we are editing everything now. This kind of sprang upon us unexpectedly, we did not realize when the servers were to be turned off, so now we are somewhat rushing to ensure minimal downtimes and supreme service.


    Thanks
    Moralities are not the issue here. Legalities is the primary concern. What if you take all these customers and then are faced with a lawsuit if the owner does return? What then? Everyone would be in a limbo..

    Regardless of whether this is moral or ethical or whatnot. It is absolutely clear that you have not thought this through and certainly does say something about the stance of the new company along with how it operates or intends to operate.

    Not the best of decisions at all.
    InnoHosting, Performance Web Hosting || US: 1-888-522-INNO UK: 0800 612 8075
    Web Hosting - Virtual Servers - Managed Servers - Application Hosting
    Reseller Hosting with WHMCS & Preloaded KB | SSL | activGuard | End User Support
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  13. #13
    Join Date
    Aug 2006
    Location
    Annapolis, Maryland
    Posts
    353
    I appreciate your input Rameen, and it will definitely be taken into consideration with future decisions.
    \\\\ High Performance Business Grade LiteSpeed Hosting
    //// Shared \|/ Reseller \|/ Dedicated \|/ Custom Tailored Solutions \|/ Domains \|/ SSL Certs
    \\\\ get WIRED \|/ general(AT)wiredwebwork.com \|/ 240-670-HOST
    //// True Quality 24/7 support(Chat, Email, Ticket) 9-5 est. phone support
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  14. #14
    Join Date
    Sep 2003
    Location
    Washington, USA
    Posts
    3,219
    Doesn't make much sense to me, why didn't Trexhost just rename itself to RisingWebWorks or merge with the company. Seems like they are going to incurr a lot of unecessary customer loss by having everyone re-signup.
    SHAW NETWORKS Simple. Professional. Reliable. Web Hosting Done Right.
    Low Cost & Award-Winning: cPanel Reseller Plans 24/7/365 Live Technical Support
    Website: www.shawnetworks.com Fast Response E-mail: sales @ shawnetworks.com
    Sick of downtime? Fed up with excuses? Drop your host! Switch to Shaw Networks.
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  15. #15
    Agreed..

    You would have thought RisingWebWorks would have been in a position to take over the servers at the very least. Especially if they are run by Trexhost former VP....

    Edit: except they are putting the prices up...
    Last edited by Hosting_Reserve; 01-28-2008 at 10:09 PM. Reason: added comment
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  16. #16
    Join Date
    Aug 2006
    Location
    Annapolis, Maryland
    Posts
    353
    There were several internal complications which would have made doing that near impossible. While I don't see the need to discuss the reason's why here, if you'd truly like to know why we didn't simply takeover TrexHost feel free to contact me.
    \\\\ High Performance Business Grade LiteSpeed Hosting
    //// Shared \|/ Reseller \|/ Dedicated \|/ Custom Tailored Solutions \|/ Domains \|/ SSL Certs
    \\\\ get WIRED \|/ general(AT)wiredwebwork.com \|/ 240-670-HOST
    //// True Quality 24/7 support(Chat, Email, Ticket) 9-5 est. phone support
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  17. #17
    Join Date
    May 2007
    Location
    San Francisco, CA
    Posts
    1,138
    I can stand for Michael in that he's an honest guy, this is no scam or con - I used to be a staff member @ TrexHost, and I noticed some interesting things going on in which I assumed would lead to the end of the company in time - sure enough, it has. I don't wish to go in to detail other than James, the old owner of Trexhost, seemed a bit odd at times, got defensive at random things, seemed to disappear for days or even weeks with no warning, leaving Michael in the dark.
    // Extra Moose - Modern Web Design with Usability in mind.
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  18. #18
    Join Date
    Aug 2006
    Location
    Annapolis, Maryland
    Posts
    353
    Much appreciated Hunter
    \\\\ High Performance Business Grade LiteSpeed Hosting
    //// Shared \|/ Reseller \|/ Dedicated \|/ Custom Tailored Solutions \|/ Domains \|/ SSL Certs
    \\\\ get WIRED \|/ general(AT)wiredwebwork.com \|/ 240-670-HOST
    //// True Quality 24/7 support(Chat, Email, Ticket) 9-5 est. phone support
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  19. #19
    Yeah I got this email too. Michael has always been straightforward and helpful, and I can appreciate the email with a heads up, but I think it would have benefited you and your new company to see things through to the end.

    About an hour after you sent this, the MYSQL server crashed and since there is no one there to fix it, that pretty much spelled the end of Trexhost as far as I am concerned. It would have been nice if you had worked with customers and answered their questions and tech issues for another 2 weeks and I think you would have gotten a much more positive response to your company. You still were considered VP of the company until today, regardless of pay as that is not your customers concern. I ended up going with a different company, LayeredTech for my hosting for now instead of your new company. I am sorry, but I just felt abandoned when all was said and done.
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  20. #20
    Join Date
    Sep 2007
    Posts
    1,016
    TrexHost's signup form is now offline. I tell ya what, when I read this thread, I thought it was just a scam.
      0 Not allowed!

  21. #21
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    It's not an issue of legalities here, rather moralities. Had we done nothing, thousands of websites would be going down within 2 weeks. At least this way we are presenting the customers with an alternative.
    Morally then, all you had to do was to notify the customers and portray the situation as it is. The hosting industry doesn't lack alternatives, Trexhost was not offering something that exotic. There was no need to effectively attempt to transfer these customers to your company (even if you may feel that it somehow is warranted, given the lack of wage payments). If morality was the motive, you could at least ensure that customers get decent uptime with the company you were VP of, up to the time when they will be taken off by the data center.

    Sorry, but "conflict of interest" is written all over this story.
    Last edited by ldcdc; 01-29-2008 at 08:38 AM.
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  22. #22
    Join Date
    Sep 2007
    Posts
    26
    befor some month i talk with james
    and ask him about Michael Hobgood
    he say
    Out of business
    and then get email from Michael
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  23. #23
    Join Date
    Jan 2007
    Location
    Miami Beach, FL, USA
    Posts
    764
    Formed in early 2007? The domain was only registered 19 days ago. I think you meant early 2008.
    Website Design and Marketing in France
    www.SagaNET.fr
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  24. #24
    Join Date
    Sep 2007
    Posts
    26
    i talk with him about 3 month or 4
    i thinks
    then we get email from Michael
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  25. #25
    Join Date
    Feb 2007
    Posts
    147
    WebHostMike,

    I would really appriciate If you could be online on AIM!

    Sincerelly,
    Last edited by zwtint; 01-29-2008 at 04:02 PM. Reason: no signature
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  26. #26
    Join Date
    May 2007
    Location
    London, UK
    Posts
    53
    I see nothing on trexhost website or forums?

    ...

    Edit: Webhosting stuff ethics reset today 29th jan 2008.. as well as uptime records.
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  27. #27
    Join Date
    Aug 2006
    Location
    Annapolis, Maryland
    Posts
    353
    The Trex Website orders have been disabled, etc. As for the domain, we were formerly known as RisingHost.net which was indeed registered early 2007, as previously stated.

    I am online now for anyone who wishes to contact me.

    Thanks!
    \\\\ High Performance Business Grade LiteSpeed Hosting
    //// Shared \|/ Reseller \|/ Dedicated \|/ Custom Tailored Solutions \|/ Domains \|/ SSL Certs
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  28. #28
    I dont see the need to SPAM every one on the trexhost userbase with a website that people would be skipitcal of.

    I am going to stay with trexhost until they close, and then am moving to DH again.
      0 Not allowed!

  29. #29
    Join Date
    Aug 2005
    Location
    Seattle, WA
    Posts
    1,167
    And your website redirects to Peerless Machines (another company owned by a webhostingtalk user) why?

    This seems like the previous/current/MIA owner would be wide open to a lawsuit if he felt like it.
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  30. #30
    Join Date
    Jul 2005
    Location
    Huh... where am I again?
    Posts
    974
    Quote Originally Posted by taylorwilsdon View Post
    And your website redirects to Peerless Machines (another company owned by a webhostingtalk user) why?
    Uh, yeah that is kinda confusing, huh? But if you look at http://risingwebworks.com/ (without clicking the link in his sig) it goes to the proper place... the link in his sig is pointed to https://www.peerlessmachines.com/ even though the link says http://risingwebworks.com/ . Strange.
    -Steven | u2-web, LLC - Clustered Shared Hosting
    "It is the mark of an educated mind to be able to entertain a thought without accepting it" -Aristotle
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  31. #31
    Join Date
    Nov 2006
    Location
    search.php?do=getnew
    Posts
    1,238
    Uh, yeah that is kinda confusing, huh? But if you look at http://risingwebworks.com/ (without clicking the link in his sig) it goes to the proper place... the link in his sig is pointed to https://www.peerlessmachines.com/ even though the link says http://risingwebworks.com/ . Strange.
    Wow, that is interesting!
    http://www.rskeens.com
    A casual blog mainly about the web hosting industry
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  32. #32
    Join Date
    Feb 2002
    Location
    Canada
    Posts
    159
    all of my sites are down at the moment... this is not looking good. I can't get into WHM/cpanel because the drive is out of space... and I can't access the sites

    Mike, please help!
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  33. #33
    Join Date
    Jan 2007
    Location
    Miami Beach, FL, USA
    Posts
    764
    I also saw reports on another forum about sites and databases being down. One can assume the end has come.
    Website Design and Marketing in France
    www.SagaNET.fr
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  34. #34
    Join Date
    Feb 2002
    Location
    Canada
    Posts
    159
    so, what can I do to recover my data? is there a way to find out who Trexhost is renting from?
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  35. #35
    Join Date
    Jan 2007
    Location
    Miami Beach, FL, USA
    Posts
    764
    I doubt Softlayer will give you access to data on a server that isn't yours.
    Website Design and Marketing in France
    www.SagaNET.fr
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  36. #36
    Join Date
    Feb 2002
    Location
    Canada
    Posts
    159
    right, but if they close down, I'm hoping I have a way of getting my info back, right?
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  37. #37
    Join Date
    Jan 2007
    Location
    Miami Beach, FL, USA
    Posts
    764
    Not unless they give it to you. (Trexhost). Contact Michael since he has posted here. He is the only one who can help you I believe.
    Website Design and Marketing in France
    www.SagaNET.fr
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  38. #38
    Join Date
    Sep 2007
    Posts
    26
    contact Michael Hobgood and Steven Pecroni
      0 Not allowed!

  39. #39
    Join Date
    Feb 2002
    Location
    Canada
    Posts
    159
    I can't find Mike, how do I find Steven?
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  40. #40
    Join Date
    Aug 2006
    Location
    Annapolis, Maryland
    Posts
    353
    Hello Keith, Your server is not down for good. As you know, we have been completing backups and transfers nearlyt 24/7 which is making the server unreachable. Your data IS safe, and you will be given full backups of all of your sites.

    As for the signature, I used a base copy of one of the Peerless Machine sigatures, however heavily modified it. I must have forgotten to update the link.

    My apologies.
    \\\\ High Performance Business Grade LiteSpeed Hosting
    //// Shared \|/ Reseller \|/ Dedicated \|/ Custom Tailored Solutions \|/ Domains \|/ SSL Certs
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