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  1. #1

    Question Anyone experience server down with Globalcon ?

    Hi,

    I'm a customer of Globalcon for about 6 months and i'm very satisfied with them. Reyner always give me fast response to all my ticket.

    But started yesterday, my server with them is down for 2 hours and Reyner said that the downtime cause by datacenter migration from colo4Dallas to their own datacenter.

    But today my server down again and i still not received any feedback from ticket that i have submitted 3 hours ago.

    Anyone here have same problem like me ?

  2. #2
    Join Date
    Aug 2004
    Posts
    616
    If they are still doing datacenter migrations, they could be busy with getting all of the other servers moved and setup. I would either try calling them or update your ticket once more asking for an update.

  3. #3
    Thanks thenynoc for reply.

    Reyner said yesterday that my server has been moved. So maybe i have to update my ticket

  4. #4
    Just want to give the update, my server is online now.

  5. #5
    Join Date
    Aug 2006
    Location
    Los Angeles
    Posts
    166
    how is the bw since the move to their own facility?

  6. #6
    Join Date
    Jul 2001
    Location
    Toronto, ON.
    Posts
    312
    my box at globalcon been inaccessible since 6:30 am gmt yesterday. it's up, and responding, but there is so much packet loss to it that none of my sites load and i can't do anything via ssh.

    i created my first ticket at about 6:30 am gmt yesterday and finally got a reply at 6 pm gmt saying that my server had been moved and i probably didn't get the email that had been sent as notification. well, i didn't get no notification ... and it sounds like i'm not the only person who didn't! they assumed my issue had been resolved and closed off the ticket. after re-opening and stating that the issue is still there, i got a reply at 1 am gmt this morning saying to post the contents of /etc/sysconfig/network-scripts/eth0 (a non-existant file??) to see if my networking is configured incorrectly. i quickly replied after finally being able to get in via ssh and knowning which file was meant and provided the information. it's now 10:30 am gmt, well over 24 hours after i reported the problem, and the issue still exists with no further updates to the ticket system.

    i've had this box at globalcon since september 2006 and other than a reboot due to some faulty psu or something, and one reboot that went unaccounted for, the stability has been excellent. however, i'm slightly shocked at the lack of response from globalcon on an issue that was caused (presumably) by their server move.
    Last edited by lotuslnd; 01-27-2008 at 06:43 AM.

  7. #7
    Join Date
    Jul 2001
    Location
    Toronto, ON.
    Posts
    312
    8 pm gmt now, still no updates and my machine's still suffering severe packet loss, to the point where nothing loads. anyone else still having problems?

  8. #8
    Join Date
    Oct 2001
    Location
    USA
    Posts
    1,024
    Hello,

    My apology for this inconvenience. Could you please email me your server label? I will expedite this for you.

    Best regards,

  9. #9
    Join Date
    Jul 2001
    Location
    Toronto, ON.
    Posts
    312
    pm / email sent well over an hour ago ... were you able to get anyone to look into the problem?

  10. #10
    Join Date
    Jul 2004
    Location
    New York, NY
    Posts
    2,179
    My server has been down for 2 days - tried calling (total of 14 times so far) left 5 messages and put in 3 tickets ... no answer

    i have a total of 12 servers there ... was going to get more but i guess now im goign to have to start looking for a backup b/c i can't have the mailserver be down 2+ days

  11. #11
    Quote Originally Posted by darkfyre View Post
    how is the bw since the move to their own facility?
    the BW is good and from WinMTR, there is no packet loss either.

    good job rey

  12. #12
    Join Date
    Jul 2004
    Location
    New York, NY
    Posts
    2,179
    60 hours and counting

  13. #13
    Join Date
    Oct 2003
    Location
    Hanoi
    Posts
    4,306
    I dont know if Globalcon has its own facility now? Where can I see the info?

  14. #14
    Join Date
    Jul 2004
    Location
    New York, NY
    Posts
    2,179
    well this nw facility probably has a blackout b/c my servers are dead

  15. #15
    Join Date
    Jul 2001
    Location
    Toronto, ON.
    Posts
    312
    still no response about my issue ... which has been going on since 6:00 am gmt saturday. it's like they're trying to tell us to cancel or something?

  16. #16
    Join Date
    Oct 2001
    Location
    Miami,FL
    Posts
    612
    Globalcon now has a new facility, and last weekend they were moving from Colo4.

    I understand how painful is to have such downtime, but a datacenter migration is something that doesn't occur everyday. Lets have some patience.
    Last edited by DomiNET.net; 01-28-2008 at 06:51 AM.

  17. #17
    Join Date
    Jul 2001
    Location
    Toronto, ON.
    Posts
    312
    i understand a datacentre move isn't an easy task, but i was not notified and i have received no information from globalcon saying that they were addressing my issues. i'm sorry, but that is unacceptable.

  18. #18
    Join Date
    Jan 2006
    Location
    Canada
    Posts
    303
    I'll stop being rude-----
    Last edited by vpncast; 01-28-2008 at 09:34 AM.

  19. #19
    Join Date
    Apr 2006
    Location
    Michigan
    Posts
    135
    Quote Originally Posted by lotuslnd View Post
    i understand a datacentre move isn't an easy task, but i was not notified and i have received no information from globalcon saying that they were addressing my issues. i'm sorry, but that is unacceptable.
    I'm no longer a client of Globalcon and even I received a notice of this datacenter transfer on 1/23.

    Here is the email I received:

    https://cs.globalcon.net/images/logo-invoice.jpgDear Valued Customer,
    The year 2007 has been a wonderful year for us and we could not have done this without you. We are grateful everyday to be able to serving your hosting needs. Since 2005, we are almost doubling our size every year and at this moment we are a the point of using all the space that we have.
    In order to serve you better, our management team has decided to build our own datacenter. This project has started since early 2007 with upgrades in many features such as power, network and cooling devices.
    We have done major work in the network infrastructure with self healing, diverse path and diverse entrance multi gigabit network. We also upgraded the entire network and hardware appliances which will improve the performance altogether. In addition to Internap, we are incorporating a blend of Level3, Time Warner, Savvis and Sprint to the mix of our premium bandwidth product. We will also be adding Global Crossing to our value bandwidth product to make it multi-homed and redundant. These enhancements will be all inclusive in our new datacenter without any price increase. You can also keep your IP address and no change is required on your part.
    Our power plant consists of large UPS and backup generator with 24 hours fuel tank capacity without refueling. In case of catastrophic outage, our facility can run for indefinitely as our generator can be refueled on the fly.
    Unfortunately, this great news coincides with the notice from our current landlord that there maybe a significant price increase as early as next month. Thus, we will have no other choice but to do the migration very soon and all equipments must be moved before January 31st.
    Since we do not have much time, we will start migrating as early as Thursday or Friday this week. The downtime is projected to be 2-3 hours. This migration will be done at night from 7pm - 4am CST. We can also migrate your server during the day if requested. We will be working around the clock to make sure that this physical migration is done as safe and as quick as possible.
    Thank you for your understanding in this matter and we apologize in advance for the inconvenience. Please do not hesitate to contact me if you have any questions.
    Best regards,

    Reyner Natahamidjaja
    [email protected]
    http://globalcon.net

  20. #20
    Join Date
    Oct 2001
    Location
    USA
    Posts
    1,024
    Dear all,

    First, on behalf Globalcon.net, LLC I want to apologize for this situation. It is because of my lack of experience in planning, I have caused a lot of frustration to our customers and staffs. I was the one to be blamed for not planning a better 'what-if' situation. I also experienced first hand that you can't operate well if you work continuously without sleep for 3 days. You will be slow and can blot out words that don't make sense until you find yourself without strength and forced to sleep no matter what. Regardless, I am responsible for this not so perfect migration and I truly, truly am apologize.

    On the other hand, I'd like to give thanks to all of our customers who have been so very patience throughout all this. Special thanks to our local and out of state friends and customers who drove 6+ hours and even flew in from Canada and voluntered to help us the entire time. Huge thanks also goes to our wonderful friend Jon Montrol (ColoGuys.com) for his generous helping hand during an unprecedented network issue that occured during the move. Your help is truly appreciated! Also thanks to Dominet.net and Hi-Def in this forum for your kindness.

    We are almost done with the move and 85% of the servers and equipments have been successfully deployed in the new facility. We are working around the clock to iron out all issues as soon as we can. I am very sorry for not being as responsive for new inquiries like before, but after the dust are settled we should be back to normal day to day operation.

    Thank you very much again for all your patience and support during this challenging time and please don't hesitate to contact me if you have any questions.

    LotusLnd: I am working on your situation as fast as I can. We'll get you taken care of.

    Sincerely,

  21. #21
    Quote Originally Posted by rey View Post
    Dear all,

    First, on behalf Globalcon.net, LLC I want to apologize for this situation. It is because of my lack of experience in planning, I have caused a lot of frustration to our customers and staffs. I was the one to be blamed for not planning a better 'what-if' situation. I also experienced first hand that you can't operate well if you work continuously without sleep for 3 days. You will be slow and can blot out words that don't make sense until you find yourself without strength and forced to sleep no matter what. Regardless, I am responsible for this not so perfect migration and I truly, truly am apologize.

    On the other hand, I'd like to give thanks to all of our customers who have been so very patience throughout all this. Special thanks to our local and out of state friends and customers who drove 6+ hours and even flew in from Canada and voluntered to help us the entire time. Huge thanks also goes to our wonderful friend Jon Montrol (ColoGuys.com) for his generous helping hand during an unprecedented network issue that occured during the move. Your help is truly appreciated! Also thanks to Dominet.net and Hi-Def in this forum for your kindness.

    We are almost done with the move and 85% of the servers and equipments have been successfully deployed in the new facility. We are working around the clock to iron out all issues as soon as we can. I am very sorry for not being as responsive for new inquiries like before, but after the dust are settled we should be back to normal day to day operation.

    Thank you very much again for all your patience and support during this challenging time and please don't hesitate to contact me if you have any questions.

    LotusLnd: I am working on your situation as fast as I can. We'll get you taken care of.

    Sincerely,
    Hi Rey,

    Thank you for your update on this issue.

    I hope all the migration will be done shortly and you can answer all inquiries as fast as before.

    And as your customer, please give your customer information about your new facility and network so they can forward it to their clients.

    And Rey, don't forget to sleep enough

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