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  1. #1

    fix problem without tech support?

    My host is being slow on weekend tickets (not normal for them) and I have a domain up that when you visit it, you get this error all of the sudden.
    Forbidden

    You don't have permission to access / on this server.
    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
    Apache/1.3.39 Server at www.bentonvillepets.com Port 80

    I have cpanel, can I fix it any way myself?
    David Allen
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  2. #2
    Join Date
    Apr 2004
    Location
    Singapore
    Posts
    1,506
    Some problem yes, some problem require higher level of access.

    Did you make changes to your website recently?
    tanfwc
    Singapore Managed Colocation
    Singapore BGP Announcement

  3. #3
    Quote Originally Posted by tanfwc View Post
    Some problem yes, some problem require higher level of access.

    Did you make changes to your website recently?
    No changes, it just happened
    David Allen
    Newbloghosting.com Fully Managed Wordpress Hosting
    Personalized and Proactive Support for Blogs and Small Business Sites
    Follow Us on Twitter @newbloghosting

  4. #4
    Join Date
    Apr 2004
    Location
    Singapore
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    1,506
    Quote Originally Posted by davidpaj View Post
    No changes, it just happened
    I guess that you are out of luck then. You need to talk to your host and ask what actually happen.
    tanfwc
    Singapore Managed Colocation
    Singapore BGP Announcement

  5. #5
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Log in via FTP and rename your .htaccess file to .htaccessbak and see if that fixes it.

    --Tina
    ||| 99.999% Uptime SLA!!!
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  6. #6
    Join Date
    Oct 2003
    Location
    Chattanooga
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    8,985
    Quote Originally Posted by AH-Tina View Post
    Log in via FTP and rename your .htaccess file to .htaccessbak and see if that fixes it.

    --Tina
    I can't see that being the cause. An internal server error, maybe but forbidden is generally permissions related. (Yes, I suppose he could have banned himself via .htaccess entries but it's doubtful).

    You should doublecheck on the permissions of your www / public_html folders (or whichever directory is your http root). They might be a bit too low & disallowing people from visiting them. The same applies to the files you're trying to access; Try accessing another file on the same domain (maybe upload a .txt file).

    And last, but not least: find a new provider. You'll quickly realize just how much you need tech. support when you're down. Non-responsiveness in a provider is completely unacceptable.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  7. #7
    Join Date
    Apr 2006
    Posts
    557
    Most issues tend to be solvable by the user (and ultimately caused by). Most users don't take the time to fix it though. It's easier to submit a ticket. Looks like a permissions error. Check the ownership of your public directory and the permissions.

  8. #8
    Is there an index.html file in the public_html directory?

    If directory browsing is disabled and you remove the index file you could get the 403 error.

  9. #9
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,868
    Check your error logs, that will give you an idea of what may be the problem.
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  10. #10
    Join Date
    Apr 2007
    Location
    United Kingdom
    Posts
    1,686
    The site seems to work now anyway. Did you get a response from tech support?
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