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  1. #1
    Join Date
    Jul 2002
    Posts
    52

    Anyone got refund from Nocster due to serious down time?

    anyone got refund?
    my server went down for about 8 hours.

    But I still guess this is "NOT" includedin their SLA...sign...

    I was quiet happy with them though
    Last edited by howard; 08-12-2002 at 08:06 AM.

  2. #2
    Join Date
    Apr 2002
    Posts
    48

    Thumbs up DOWN FOR 8 HOURS?!

    and you're still happy with them?

    You must be a nice guy

    Whoever host you should appreciate

    Good luck.

  3. #3
    Join Date
    Jul 2002
    Posts
    52
    was

  4. #4
    Join Date
    Apr 2002
    Posts
    48

    * Oh...........

    So where have you shift to?

    I am looking for a DS myself

  5. #5
    Join Date
    Apr 2002
    Location
    Auckland - New Zealand
    Posts
    1,575
    I would not be happy with 8 hours downtime.... It's not normal

    Get a good provider. I can recommend http://www.eservers.biz for servers hosted in the US - Great people - Greatly connected - Great service, they wouldn't let you down - Contact them

    Good Luck

  6. #6
    Join Date
    Aug 2002
    Location
    Lakeland, Florida
    Posts
    99

    No luck here.

    I requested a refund based on the fact that I've only been a customer since Tuesday and my server was inaccessible until Wednesday (setup) was then down Friday (router problems) was up Saturday but then was back down Sunday (PP&L problems). My response?

    "A single phase is out on one of our five electrical feeds...the newest one.
    Two of the three phases in the system are functioning, so it is a rather odd circumstance. The problem is on the power company's side, between their transformer and entry to our facility. This is affecting about 10% of our clients only. PPL (power company) and our electrical technicians are currently working on the issue, and they tell us it will be resolved shortly. "

    I guess that means no.

  7. #7
    Join Date
    Apr 2002
    Posts
    221
    I would rather go with a hosting company that speaks english, lol

    - James

  8. #8
    Join Date
    Apr 2002
    Posts
    48

    LOL

    thats cute Dice

  9. #9
    Join Date
    Aug 2001
    Location
    Houston, Texas
    Posts
    695
    I thought Burst had backup generators?
    Robert Marsh
    Head Surfer

  10. #10
    Join Date
    Nov 2001
    Location
    Glika Nera - Athens - Greece - Europe
    Posts
    2,295
    Ok, there was a 8 hour downtime. This is not good but can happen on a serious issue. If you were happy with them before then I don't see a reason to leave... just my 10 EuroCents

  11. #11
    Join Date
    Apr 2002
    Posts
    48

    What possible excuse can they give?!!!

    Can you tell me one yourself?

    Any server that has a downtime of 5 hours is not worth staying!
    That is my personal opinion!
    (My server just went down for 10 hours 2 days ago so now I'm leaving)

  12. #12
    Join Date
    Jan 2002
    Location
    Scotland, UK
    Posts
    2,688
    Originally posted by headsurfer
    I thought Burst had backup generators?
    It does seem strange Robert. I would have imagined most data centers would have backup generators but quite obviously Burst don't or they weren't running / functioning.

  13. #13
    Join Date
    Apr 2002
    Location
    Auckland - New Zealand
    Posts
    1,575
    I thought Burst had backup generators?
    Burst said that the power didn't totally fail.... so the backups didn't kick in - so were not used....

  14. #14
    Join Date
    Apr 2002
    Location
    Chicago, Illinios
    Posts
    391
    -

  15. #15
    Join Date
    May 2002
    Posts
    542
    Originally posted by Dotcomsnz


    Burst said that the power didn't totally fail.... so the backups didn't kick in - so were not used....
    I don't understand why they couldn't have manually moved to backup power?

    Our Burst server fortunately wasnt affected by the power problem, but needless to say, Burst isn't on the list of possible providers for the new server we're getting this week
    Jay » jay@frontdrive.com • AIM » FDrive Support
    Front Drive™ » Advanced multi-domain solutions
    http://www.frontdrive.com/

  16. #16
    Join Date
    Apr 2002
    Location
    Auckland - New Zealand
    Posts
    1,575
    I don't understand why they couldn't have manually moved to backup power?
    Perhaps the backup was not working

    A few extension leads hanging around the place could have saved a bit of drama

  17. #17
    Join Date
    Sep 2001
    Location
    Seattle, WA
    Posts
    3,085

    Re: What possible excuse can they give?!!!

    Originally posted by BKM
    Can you tell me one yourself?

    Any server that has a downtime of 5 hours is not worth staying!
    That is my personal opinion!
    (My server just went down for 10 hours 2 days ago so now I'm leaving)
    I'm not sure about that. Powersurge had, what, a 6 hour downtime, yet most people here would still say they're a place to consider going with. If Burst/Nocster keep having big downtimes (maybe even if they just have one or two more) then maybe it's time to say they suck. But as of yet, I still think they're good.

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