Results 1 to 8 of 8
  1. #1
    Join Date
    Aug 2004
    Location
    Houston
    Posts
    2

    Thumbs down anrhost.com customer service has disappeared

    I have been with anrhost for over two years. Up until the last week, they have been fairly good.

    But I haven't had any issues until a week ago.

    I have moved computers and... yes, you guessed it, I have forgotten my password to access the cPanel to administer all the good stuff at my site.

    I asked customer service to provide me with my login and password. After going through several day-between back and forth exchanges with them providing me logins from years back, instead of offering to reset my password for me, I was informed that I should have been making sure my billing account password was the same as my cPanel password since that is the only one they have record of.

    sigh -- I realize that the original issue is mine for forgetting, but a full week of this is unacceptable.

  2. #2

  3. #3
    Join Date
    Jan 2008
    Location
    Canada
    Posts
    445
    Odd, because changing a cPanel password is simple. I counted, 3 clicks is all it takes...
    DILIGENThost.com, Canadian hosting based on high-availability w/ 24/7 bilingual (French) support & 100% uptime -> Toll free phone support
    cPanel/WHM 11 + Fantastico, PHP4&5, Private nameservers, Unlimited domains & features, Self Serve DNS...Shared / Reseller / VPS / Dedicated | Webmasters-Inside.com - Come join our new webmaster forum!

  4. #4
    Join Date
    Dec 2004
    Location
    Clemson
    Posts
    172
    Yea, that really doesn't make much sense. Any word since you posted this?
    Brett Meadors

  5. #5
    Join Date
    Jul 2005
    Location
    Los Angeles, California
    Posts
    1,369
    Can't you just press the forgot password on cPanel and it automatically generates a new password which is sent to your email?
    Rageki Web Hosting Solutions - Canada & United States Web Hosting
    DirectAdmin & cPanel Control Panels
    99% Uptime!
    30 Day Money Back Guaranteed!

  6. #6
    Join Date
    Sep 2006
    Posts
    99
    Quote Originally Posted by Rageki-John View Post
    Can't you just press the forgot password on cPanel and it automatically generates a new password which is sent to your email?

  7. #7
    Join Date
    Mar 2006
    Location
    Australia
    Posts
    771
    Sounds terrible.

    cPanel 11 doesn't have the "forgot password" link anymore, but 3 clicks from the host and to fix the problem.

    Good luck getting it fixed.

  8. #8
    Join Date
    Aug 2004
    Location
    Houston
    Posts
    2
    they finally reset the password for me.

    in the last email from support they told me their non-business response times range from 12-24 hours -- which is great stuff to know, but I would put that in a signature line at the bottom of every email from customer support.

    I remember past help emails where it was almost like IM-ing them.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •