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  1. #1
    Join Date
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    Question PERLDESK Probleem - From adress wrong

    Perldeks is working great however when a user sends a support request over email to lets say [email protected] a confirmation is send out with a from adress mail@www.domain.com, this causes a lot of confusion to our clients.

    Then when a staff member replies to the ticket the from adress is changed to sup@www.domain.com.

    In the conf.pl file the ticket email is set to: [email protected] and in perldesk the admin email is set to [email protected].
    the email is pipped correctly however the only alias existing is support and nog mail/sup....

    Any suggestions ????

    Thanks Robbert
    Last edited by cyrusTvirus; 08-12-2002 at 06:16 AM.
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  2. #2
    Join Date
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    Sounds a bit like the email is set up incorrectly. How did you set up the email server for the domain? (Not the MX - just the site settings part)
    Blacknight
    ICANN accredited domain registrar

  3. #3
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    what do you mean exactly ???
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  4. #4
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    In the 'site settings' part - there's a section for setting "Email Server Aliases"
    Blacknight
    ICANN accredited domain registrar

  5. #5
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  6. #6
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    Originally posted by cyrusTvirus

    in domain.com is emailaliases .domain.com etc
    in support.domain.com is nothing in email
    Hmmm...
    Just for a laugh try setting email for support.domain.com to domain.com
    As I'm not using a sub-domain on my setup I have no idea whether that'll make any difference or not
    Blacknight
    ICANN accredited domain registrar

  7. #7
    Join Date
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    Can I transfer

    Can I transfer easily to www.domain.com/support instead of support.domain.com

    No need to reinstall ?
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  8. #8
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    You 'could' transfer without reinstalling, though you'd probably have to 'soft link' all the files, or use some kind of redirect...
    Why not leave it the way it is for the moment?
    I'm sure you'll be able to resolve the email issue.
    Blacknight
    ICANN accredited domain registrar

  9. #9
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    Probably I will, but this is very frustrating getting every time the same question from a client. Who replies to a non-working email.


    <<BANGING MY HEAD AGAINST THE WALL HERE>>
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  10. #10
    Join Date
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    Set up a temporary alias for the email address and fix it properly later.
    If you try to move the entire installation now you'll only make matters worse IMHO.
    Blacknight
    ICANN accredited domain registrar

  11. #11
    Join Date
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    *

    you mean create sup/mail @www.domain.com in support.domain.com


    well to exact the response comes from the MAIN site so mail@www.domainMAIN.com
    and not from mail@www.useddomain.com

    To make it even stranger.....
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