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Thread: InvisionGaming - BEWARE!!
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01-22-2008, 10:03 AM #1WHT Addict
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InvisionGaming - BEWARE!!
On January the 19th I purchased a hosting package from InvisionGaming and immediately got an email stating that I would receive the details within 24 hours.
After the 24 hours were up, I still received no email. I then went on their website and filed a support ticket with #1 priority. That was more than a day ago.
It has been MORE than two days now, and I still didn't get any email, so I then filed a complaint on PayPal.
Beware of these guys... they are completely unprofessional and they SUCK...
They don't even have a phone number on their website. They just have a junk ticket system that they never answer!
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01-22-2008, 10:30 AM #2Web Hosting Master
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I am sorry to hear about your current issues with them. Have you tried doing a chargeback or opening a paypal dispute?
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01-22-2008, 10:35 AM #3WHT Addict
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They seem to have a rep around here. Possibly try contacting him
http://www.webhostingtalk.com/showthread.php?t=521654Brett Meadors
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01-22-2008, 10:37 AM #4WHT Addict
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Thanks for the support guys. I have already opened a paypal dispute.
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01-22-2008, 10:37 AM #5Web Hosting Master
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The rep has the following signature...
Jake Culpin - VaguHost Sales and Tech support
www.VaguHost.com
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01-22-2008, 10:39 AM #6Junior Guru
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I know InvisionGaming's staff members for several years and they are quite responsible and trustworthy on dealing issues. I really believe there must be some serious reason of this delay, so I'd suggest to give it some time and try to contact them again.
Additionally, phone support lack isn't necessarily bad, lots of companies don't offer phone support but still offer 24/7 support through tickets which helps tracking and prioritizing issues appropriately.
Thank you.
Edit: IG-Kyle is one of the representatives in WHT as well and he has IM contact information that you may want to use.SharkTECH Internet Services
http://www.sharktech.net
DDOS Firewalled Dedicated Servers
Managed Services / IRC Allowed
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01-22-2008, 10:42 AM #7Aspiring Evangelist
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01-22-2008, 02:13 PM #8WHT Addict
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01-22-2008, 11:35 PM #9Newbie
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Maybe something is going on, I'd definitely check it out. If they have a good reputation around here, then they must be legit.
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01-23-2008, 05:18 PM #10WHT Addict
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Ok, so my support ticket has now been active for: 2 days 19 hrs 24 mins
I'd doubt I'll even get a response!
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01-23-2008, 05:23 PM #11Big fan of RajiniKanth!!!
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01-23-2008, 05:35 PM #12antitheistic atheist
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01-23-2008, 05:37 PM #13WHT Addict
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01-23-2008, 05:41 PM #14WHT Addict
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Haha classic
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02-02-2008, 12:05 PM #15WHT Addict
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Ok, so JUST today I received this email after waiting TWO weeks:
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InvisionGaming Hosting Services System Message:
02/02/2008 10:20 AM
Dear ***,
We would like to apologize to all current and non current customers for any issues that may have experienced.
We recently discovered that our ShoutCast iPanel's were having problem's starting. We have resolved the issue and all iPanels should be 100% functional.
We also apologize if your support tickets have not been attended to. They got out of control and double tickets were created and what not, we request that anybody who still needs a problem solved please re-open or create a ticket.
Feel free as well to email sales@InvisionGaming.net with any questions.
Warmest Regards,
InvisionGaming Team
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They just went ahead and closed my support ticket WITHOUT an apology... REAL professional. Never go with this crap host.
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02-02-2008, 12:08 PM #16the ground beneath my feet
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i've used their shells before, not that bad.
just find kyle on aim/msn/irc somehow, and everything will be solved within seconds. (that's the hard part)semi-retired
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03-29-2008, 10:33 AM #17Newbie
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MSN is your number one way to get to me and get things done.
It is not, however, an exscuse.
I sincerely apologize for any troubles we might have caused you.
We are not here to rip you off or cause you problems. I am a strong believer in good customer support.
Feel free to contact me directly over msn @ kyle.gato [at] gmail.com
I am on most of the day for instant results.
Once again, my apologies.