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  1. #1
    Join Date
    Nov 2005
    Posts
    48

    * Fully Managed cPanel/WHM VPS - From $27/mo

    Node20 Managed Hosting
    http://www.node20.com

    We are a managed hosting company with a difference - 24 hour technical support and responsive technical assistance. If you ever need anything installed or advice/assistance we will be there - our support covers more than just reboots - it covers your peace of mind.

    You will be assigned a personal account manager upon signup. All Virtual servers come with our 100% uptime promise.


    Our Virtual Private Server plans (prices after discount has been applied):
    Please use coupon code X63MPJUP3A7SVL17 for access to this pricing - saves $3/mo.


    20GB Disk Space
    500GB Monthly Transfer
    256MB Guaranteed RAM
    512MB Burstable RAM
    cPanel/WHM included
    $27.00/month - ORDER ONLINE


    30GB Disk Space
    700GB Monthly Transfer
    512MB Guaranteed RAM
    1024MB Burstable RAM
    cPanel/WHM included
    $37.00/month - ORDER ONLINE


    40GB Disk Space
    900GB Monthly Transfer
    1024MB Guaranteed RAM
    1536MB Burstable RAM
    cPanel/WHM included
    $47.00/month - ORDER ONLINE


    Quick Provisioning - We will aim to have your Virtual server setup in only a few hours.

    We can install cPanel/WHM on your VPS for no additional fee - or you can have a base install with no control panel or DirectAdmin for $5/mo. We also offer additional control panels - just contact sales for pricing. Our virtual private servers come with CentOS as the default operating system.

    You can contact us for any pre-order enquiries by email [email protected] or chat live on our website.
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  2. #2
    Join Date
    Mar 2002
    Location
    UK
    Posts
    1,262
    Signed up with these guys a couple of days ago in response to their latest VPS sale post (since removed by the Mods!).
    Bad experience all round with support unable to setup Reverse DNS and sort out a Webmail login error. On top of that they allegedly had a 12-hour power cut and were unable to deal with any support issues in this time and had billing issues so they couldn't deal with those either!
    Maybe just a young company with setting-up problems (or even single person judging by the same spelling howlers!) but they obviously have much to do before they can be trusted with important material.
    Refund? No apparantly they felt that everything was fine so it's not applicable.
    Just a heads-up for anyone thinking of using them, they also go by the name pinkracoon .
      0 Not allowed!

  3. #3
    Join Date
    Nov 2005
    Posts
    48
    Hello,

    We have many very happy customers using our services. We had a brief power problem at the offices that was quickly delt with and plans were made to prevent this in the future by ordeing some power generators.

    Your server did not experience any downtime, you opened a support ticket regards dns issues that would have been responded to very quickly had a cancel request not been opened - we then emailed you to confirm this.

    We were more than willing to apply a credit to your account for the short lapse in support that was now fully resolved 2 days ago. As you must be well aware our support response times are very good (5 - 20 minutes usually) and this was just a small problem we hit and resolved quickly.

    I am sorry that you are unhappy with our services however at no time was your virtual server unavailable - you requested general support assistance to help with your dns problems. Im sure many of our customers can vouch for us about our services and how we go above board to help with any problem a customer has - being a fully managed provider.

    Kind regards,
      0 Not allowed!

  4. #4
    Join Date
    Mar 2002
    Location
    UK
    Posts
    1,262
    1) Support, i.e. you, didn't know how to fix the DNS or Webmail issues and they were never fixed.
    2) If you cannot support your customers despite a power cut then you should not be offering your services.
    3) No matter now I've signed up with a reliable provider.
      0 Not allowed!

  5. #5
    Join Date
    Nov 2005
    Posts
    48
    - We did not have chance to fix the issues as you put in a cancel request.
    - We took steps to ensure that we will be prepared should a power surge occour again.
    - Good luck with your new provider .

    Mod - could this thread be closed please?
      0 Not allowed!

  6. #6
    Join Date
    Mar 2002
    Location
    UK
    Posts
    1,262
    Ticket raised Wed 30/01/2008 08:08, still outstanding on 1/2/2008after a notification of problems with your power (12 hours cut!) and your billing/support system that wasn't working - my you have been unlucky!
      0 Not allowed!

  7. #7
    Join Date
    Nov 2005
    Posts
    48
    Ok, - as i said the above still stands and now this conversation is over.

    Kind regards,
      0 Not allowed!

  8. #8
    Join Date
    Oct 2002
    Location
    State of Disbelief
    Posts
    22,951
    Closed by request.
    Having problems, or maybe questions about WHT? Head over to the help desk!
      0 Not allowed!

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