Web Hosting Talk : Other Forums : Web Hosting Lounge : Charter pipeline SUCKS

[zdwebhosting]

i have worse internet with charter than i would with 56k.

here is what my current pings/ traceroutes are its pathetic i verily got this page to load after refreshing tons after timeouts.
------------------------------

C:\DOCUME~1\COWMAN>ping google.com

Pinging google.com [216.239.35.100] with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 216.239.35.100: bytes=32 time=179ms TTL=44
Request timed out.

Ping statistics for 216.239.35.100:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 179ms, Maximum = 179ms, Average = 179ms

C:\DOCUME~1\COWMAN>ping yahoo.com

Pinging yahoo.com [66.218.71.198] with 32 bytes of data:

Request timed out.
Reply from 66.218.71.198: bytes=32 time=224ms TTL=243
Reply from 66.218.71.198: bytes=32 time=209ms TTL=243
Request timed out.

Ping statistics for 66.218.71.198:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 209ms, Maximum = 224ms, Average = 216ms

C:\DOCUME~1\COWMAN>


C:\DOCUME~1\COWMAN>tracert google.com

Tracing route to google.com [216.239.35.100]
over a maximum of 30 hops:

1 * 35 ms * 10.1.0.1
2 185 ms 100 ms * 12.119.160.109
3 * 45 ms 64 ms gbr6-p51.dlstx.ip.att.net [12.123.196.18]
4 240 ms * 313 ms tbr1-p012401.dlstx.ip.att.net [12.122.12.65]
5 243 ms 184 ms 155 ms ggr1-p340.dlstx.ip.att.net [12.122.12.74]
6 * 148 ms 161 ms att-gw.dal.above.net [192.205.32.94]
7 * * 167 ms pos13-0.cr7.sjc2.us.mfnx.net [208.184.232.82]
8 * 201 ms 172 ms so-6-2-0.mpr4.sjc2.us.mfnx.net [64.125.30.14]
9 211 ms 211 ms * so-1-0-0.cr2.sjc3.us.mfnx.net [208.184.233.50]
10 * 164 ms 239 ms pos1-0.er2a.sjc3.us.mfnx.net [208.185.175.198]
11 300 ms * * sjni1-2-3.net.google.com [216.239.48.238]
12 154 ms 87 ms * sjbi1-1-1.net.google.com [216.239.47.162]
13 * 142 ms 166 ms www.google.com [216.239.35.100]

Trace complete.

C:\DOCUME~1\COWMAN>tracert yahoo.com

Tracing route to yahoo.com [66.218.71.198]
over a maximum of 30 hops:

1 54 ms 55 ms * 10.1.0.1
2 102 ms 207 ms * 12.119.160.105
3 122 ms 55 ms 73 ms gbr6-p51.dlstx.ip.att.net [12.123.196.18]
4 * * 29 ms tbr2-p013701.dlstx.ip.att.net [12.122.12.89]
5 89 ms 54 ms * ggr1-p380.dlstx.ip.att.net [12.122.12.94]
6 178 ms 193 ms 219 ms pos2-3.core1.Dallas1.Level3.net [209.245.240.157
]
7 530 ms 416 ms 440 ms so-4-0-0.mp2.Dallas1.Level3.net [209.247.10.105]

8 * 354 ms 313 ms so-3-0-0.mp2.SanJose1.Level3.net [64.159.1.130]

9 429 ms * * gige10-0.ipcolo4.SanJose1.Level3.net [64.159.2.4
2]
10 268 ms 263 ms * cust-int.level3.net [64.152.81.62]
11 * * * Request timed out.
12 * 196 ms 168 ms w1.rc.vip.scd.yahoo.com [66.218.71.198]

Trace complete.

C:\DOCUME~1\COWMAN>

[dbzgod]

I use charter and no complaints here.

[DanielP]

I use charter and love it....

# IP address Host name Round trip time
1 216.239.51.100 www.google.com 33 ms
2 216.239.51.100 www.google.com 34 ms
3 216.239.51.100 www.google.com 43 ms
4 216.239.51.100 www.google.com 33 ms
5 216.239.51.100 www.google.com 33 ms


and then...

# IP address Host name Round trip time
1 10.106.128.1 Unavailable 13 ms
2 10.104.84.1 Unavailable 9 ms
3 67.97.192.1 Unavailable 9 ms
4 67.96.67.213 p3-2.a0.atln.broadwing.net 13 ms
5 216.140.12.1 p2-0.a0.atln.broadwing.net 12 ms
6 216.140.17.26 P0-0-0.c1.atln.broadwing.net 15 ms
7 216.140.16.6 so-1-3-0.c1.wash.broadwing.net 26 ms
8 216.140.17.29 p7-3.c0.wash.broadwing.net 26 ms
9 216.140.8.2 P2-0.a0.wash.broadwing.net 25 ms
10 160.81.98.1 sl-gw21-rly-2-0.sprintlink.net 24 ms
11 144.232.14.53 sl-bb24-rly-3-0.sprintlink.net 41 ms
12 144.232.20.21 sl-st21-ash-15-3.sprintlink.net 194 ms
13 208.173.50.181 unknown-so-6-0-0-0.VirginiaEquinix.cw.n 26 ms
14 206.24.178.62 acr2-loopback.Restonrst.cw.net 26 ms
15 206.24.226.104 agr4-loopback.Washington.cw.net 36 ms
16 206.24.238.61 dcr1-so-6-3-0.Washington.cw.net 32 ms
17 206.24.238.26 Unavailable 32 ms
18 216.33.99.88 dcr01-g5-0.stng02.exodus.net 32 ms
19 216.109.66.106 csr12-ve243.stng02.exodus.net 36 ms
20 216.239.48.194 dcni2-2-5.iad.net.google.com 32 ms
21 216.239.48.195 core1-0-2-0.iad.net.google.com 38 ms
22 216.239.47.126 abni1-1-1.net.google.com 34 ms
23 216.239.47.102 abbi1-1-1.net.google.com 34 ms
24 216.239.51.100 www.google.com 35 ms



Also pings to yahoo...

# IP address Host name Round trip time
1 64.58.79.230 w1.rc.vip.dcx.yahoo.com 32 ms
2 64.58.79.230 w1.rc.vip.dcx.yahoo.com 36 ms
3 64.58.79.230 w1.rc.vip.dcx.yahoo.com 33 ms
4 64.58.79.230 w1.rc.vip.dcx.yahoo.com 52 ms
5 64.58.79.230 w1.rc.vip.dcx.yahoo.com 33 ms


and trace..

# IP address Host name Round trip time
1 10.106.128.1 Unavailable 12 ms
2 10.104.84.1 Unavailable 8 ms
3 67.97.192.1 Unavailable 22 ms
4 67.96.67.213 p3-2.a0.atln.broadwing.net 13 ms
5 216.140.12.1 p2-0.a0.atln.broadwing.net 14 ms
6 216.140.17.26 P0-0-0.c1.atln.broadwing.net 14 ms
7 216.140.16.6 so-1-3-0.c1.wash.broadwing.net 25 ms
8 216.140.17.29 p7-3.c0.wash.broadwing.net 24 ms
9 216.140.8.2 P2-0.a0.wash.broadwing.net 30 ms
10 160.81.98.1 sl-gw21-rly-2-0.sprintlink.net 25 ms
11 144.232.14.53 sl-bb24-rly-3-0.sprintlink.net 27 ms
12 144.232.20.21 sl-st21-ash-15-3.sprintlink.net 27 ms
13 208.173.50.181 unknown-so-6-0-0-0.VirginiaEquinix.cw.n 27 ms
14 206.24.178.62 acr2-loopback.Restonrst.cw.net 28 ms
15 206.24.226.103 agr3-loopback.Washington.cw.net 30 ms
16 206.24.238.57 dcr1-so-6-2-0.Washington.cw.net 31 ms
17 206.24.238.26 Unavailable 32 ms
18 216.33.96.145 dcr01-g8-0.stng01.exodus.net 31 ms
19 216.33.98.19 csr22-ve241.stng01.exodus.net 39 ms
20 216.35.210.126 Unavailable 32 ms
21 64.58.79.230 w1.rc.vip.dcx.yahoo.com 45 ms


From the looks of it you've got packet loss before you even get out of your house... you mentioned in another thread that you were having router problems with your linksys router... have you flashed the firmware yet?

But aside from the packetloss just looks like where your local charter dumps you to the i-net is clogged. Granted I've had issues like that before with charter, they were fixed within 2 weeks when a new pipe came online...

[zdwebhosting]

no its not the router because i unhooked all of that and am running

modem-> pc nic

no router even hooked up yet and yes they need to upgrade i get 2KB/s in the afternoon because they have like 10 T1's for 2,500 users

[zdwebhosting]

also if my isp is so overcrowded like it is could it be cause enough to kick me off at random intervals for no reason?

like my cable will get SO SLOW and then boom the cable lights start to reset and try to reconnect.

it does this anywhere from a couple to 30 times a day.

haha good thing back button dont erase this my cable did it while i hit submit

[IGobyTerry]

*ahem* upgrade to DSL.

[JTY]

It's possible that the Headend, is overloaded, and when more people turn on their modems, people could get kicked off.

[Studio64]

Charter Pipline

Auburn, AL --> Closest Charter NOC in Columbus, GA

Ping

Pinging google.com [216.239.35.100] with 32 bytes of data:

Reply from 216.239.35.100: bytes=32 time=90ms TTL=38
Reply from 216.239.35.100: bytes=32 time=90ms TTL=38
Reply from 216.239.35.100: bytes=32 time=100ms TTL=38
Reply from 216.239.35.100: bytes=32 time=80ms TTL=38

Ping statistics for 216.239.35.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 80ms, Maximum = 100ms, Average = 90ms



TraceRoute


Tracing route to google.com [216.239.51.100]
over a maximum of 30 hops:

1 10 ms 10 ms 10 ms 10.135.0.1
2 10 ms 10 ms 11 ms 172.26.48.1
3 10 ms 10 ms 10 ms 172.26.49.10
4 10 ms 10 ms 10 ms 172.26.49.1
5 60 ms 20 ms 50 ms host197.gapublicweb.net [63.251.78.197]
6 10 ms 20 ms 10 ms atln01-edge07.ga.inet.qwest.net [208.45.200.125]
7 10 ms 20 ms 20 ms atln01-core03.ga.inet.qwest.net [205.171.21.93]
8 10 ms 20 ms 10 ms atln01-brdr03.ga.inet.qwest.net [205.171.21.106]
9 21 ms 20 ms 20 ms acr1-so-2-0-0-0.Atlanta.cw.net [208.172.67.201]
10 30 ms 30 ms 60 ms agr3-loopback.Washington.cw.net [206.24.226.103]
11 60 ms 30 ms 40 ms dcr1-so-6-2-0.Washington.cw.net [206.24.238.57]
12 30 ms 40 ms 31 ms 206.24.238.26
13 31 ms 70 ms 40 ms dcr01-g12-0.stng02.exodus.net [216.109.66.133]
14 40 ms 40 ms 30 ms csr12-ve243.stng02.exodus.net [216.109.66.106]
15 30 ms 40 ms 30 ms dcni2-2-5.iad.net.google.com [216.239.48.194]
16 30 ms 140 ms 30 ms core1-0-2-0.iad.net.google.com [216.239.48.195]
17 30 ms 40 ms 40 ms abni1-1-1.net.google.com [216.239.47.126]
18 30 ms 40 ms 40 ms abbi1-1-1.net.google.com [216.239.47.102]
19 40 ms 50 ms 50 ms www.google.com [216.239.51.100]

Trace complete.

[BMJ]

We have Charter Cable here, and they stink big time. I would not use them for cable TV or Internet. They were in the front page of the newspaper, the biggest problem our city council has to deal with is complaints about Charter Cable. The cable goes down all the time and it takes days sometimes to get it back up. The city council offered to let any company come in with cable. I swithed to Satellite for TV and I use DSL for Internet, better service for less money.

[Incognito]

A few years ago I had the "pleasure" of Charter cable modem. Was OK during the day....but between 5 and 7 pm came to a screeching halt....I'll stick to DSL, thank you.

[GlideTech]

I will no longer have anything to do with Charter. In St. Louis, they are raising prices (AGAIN!) on their cable packages, and on their pipeline. I am currently helping many friends and family switch over to dsl and satelite.

They must be crazy to raise basic cable to $45+ per month, and expect to keep all of their customers.

[DanielP]

Wow... for the most part i've had a plesant experience with Charter.... downloads of 1mbps+ , excellent prices (29.95 a month but then again I was a beta tester so they never throttled my package) and as you can see from the ping times... excellent speed... I only experienced slowdowns for 2 weeks about a year ago... it was fine after they brought the T3 in...

[zdwebhosting]

Originally posted by inogenius
*ahem* upgrade to DSL.

haha I can only wish the phone company is laying some sort of fiber up the road hopefully dsl but they have been doing that for 2 months and all I have seen them do is drill under the road 1 time to put a pipe or wire under the road.

then its came to an end there is a huge roll of wire setting off the side of the road where they were working though

so hopefully soon

[zdwebhosting]

oh yea and you guys think your pricing is high.

i pay 50$ a month for 512k service and every afternoon from 5pm on i get kicked off and speeds are at 2KB/s or less and super slow ping times.