I'm currently looking for a job as a Level 1 Tech Support or a Billing Rep. I will be doing Remote Work.
Here is part of my resume:
If interested contact me thomas [dot] jaworowski [dot] org
Chicago, Illinois USA
thomas [dot] jaworowski [dot] org
Customer Relations -Assisted customers with “how-to” for cPanel, Web Host Manager, Kayako eSupport, and ClientExec -Provided help with installation of common PHP & MySQL Scripts and (X)HTML Questions -Made strong relationships between the customer and the company.
Communication -Daily communication with customers through ticket support. -Daily communication with business partners including SoftLayer, eNom, and Platinum Server Management through phone and ticket support.
Software -Solid knowledge about the Hosting Industry oSolid understanding of Linux cPanel & WHM & RVSkin & Fantastsio oSolid understanding of Kayako eSupport, ClientExec, & Modernbill oSolid understanding of Invision Power Board, vBulletin Community, & phpBB. oSolid understanding of most common FTP clients. oSolid understanding of most common E-Mail clients oSolid understanding of Microsoft Office
Personal Skills oAbility to work under pressure and meet response times oExcellent spelling, punctuation and overall grammar oExcellent verbal and written communication skills. oHighly motivated to go above and beyond to help clients
Customer Service Representative
February 2007-August 2007
Frozen Midnight Hosting, LLC, Las Vegas, NV
Duties at Frozen Midnight included but not limited to: -Contacting clients due to overdue and/or late bills. -Suspending & terminating accounts due to billing and/or technical reasons. (i.e. malicious scripts, e-mail spam, DoS and DDoS attacks) -Carrying out Level 1 Technical Support tickets (i.e. changing passwords, enabling jail shell, issuing basic Linux server commands,) -Carrying out basic billing tickets (i.e. creating invoices, marking invoices as paid, activating new accounts, terminating closed accounts)
Last edited by PolakTom101; 01-19-2008 at 11:45 PM.
Reason: had to filter out e-mail address