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  1. #1
    Join Date
    Apr 2007
    Posts
    70

    For Hire : Level 1 Tech Support & Billing Rep

    Hello,

    I'm currently looking for a job as a Level 1 Tech Support or a Billing Rep. I will be doing Remote Work.

    Here is part of my resume:

    If interested contact me thomas [dot] jaworowski [dot] org

    Thomas Jaworowski
    Chicago, Illinois USA

    thomas [dot] jaworowski [dot] org

    SKILLS/ABILITIES


    Customer Relations
    -Assisted customers with “how-to” for cPanel, Web Host Manager, Kayako eSupport, and ClientExec
    -Provided help with installation of common PHP & MySQL Scripts and (X)HTML Questions
    -Made strong relationships between the customer and the company.
    Communication
    -Daily communication with customers through ticket support.
    -Daily communication with business partners including SoftLayer, eNom, and Platinum Server Management through phone and ticket support.
    Software
    -Solid knowledge about the Hosting Industry
    oSolid understanding of Linux cPanel & WHM & RVSkin & Fantastsio
    oSolid understanding of Kayako eSupport, ClientExec, & Modernbill
    oSolid understanding of Invision Power Board, vBulletin Community, & phpBB.
    oSolid understanding of most common FTP clients.
    oSolid understanding of most common E-Mail clients
    oSolid understanding of Microsoft Office
    Personal Skills
    oAbility to work under pressure and meet response times
    oExcellent spelling, punctuation and overall grammar
    oExcellent verbal and written communication skills.
    oHighly motivated to go above and beyond to help clients

    WORK HISTORY


    Customer Service Representative

    February 2007-August 2007

    Frozen Midnight Hosting, LLC, Las Vegas, NV

    Duties at Frozen Midnight included but not limited to:
    -Contacting clients due to overdue and/or late bills.
    -Suspending & terminating accounts due to billing and/or technical reasons. (i.e. malicious scripts, e-mail spam, DoS and DDoS attacks)
    -Carrying out Level 1 Technical Support tickets (i.e. changing passwords, enabling jail shell, issuing basic Linux server commands,)
    -Carrying out basic billing tickets (i.e. creating invoices, marking invoices as paid, activating new accounts, terminating closed accounts)
    Last edited by PolakTom101; 01-19-2008 at 11:45 PM. Reason: had to filter out e-mail address

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