Page 1 of 2 12 LastLast
Results 1 to 40 of 63
  1. #1
    Join Date
    Jul 2002
    Location
    Québec, Montréal
    Posts
    173

    Angry Burst down again?

    Do you know if Burst.net network is down again?

    My server is down.

    traceroute to 66.96.224.5 (66.96.224.5), 30 hops max, 38 byte packets
    1 64.246.11.1 (64.246.11.1) 0.965 ms 0.391 ms 0.227 ms
    2 207.218.223.5 (207.218.223.5) 0.331 ms 0.514 ms 0.751 ms
    3 207.218.223.2 (207.218.223.2) 0.429 ms 0.365 ms 0.430 ms
    4 g1.ba21.b000605-0.iah01.atlas.cogentco.com (66.28.28.209) 1.599 ms 1.484 ms 1.552 ms
    5 g10-2.core01.iah01.atlas.cogentco.com (66.28.66.237) 1.868 ms 2.327 ms 1.613 ms
    6 p15-0.core01.tpa01.atlas.cogentco.com (66.28.4.46) 21.565 ms 21.783 ms 21.265 ms
    7 p14-0.core01.jax01.atlas.cogentco.com (66.28.4.142) 26.669 ms 26.038 ms 26.049 ms
    8 p5-0.core01.atl01.atlas.cogentco.com (66.28.4.138) 32.279 ms 32.238 ms 32.718 ms
    9 p14-0.core02.dca01.atlas.cogentco.com (66.28.4.126) 44.564 ms 44.375 ms 44.350 ms
    10 p15-0.core01.dca01.atlas.cogentco.com (66.28.4.21) 44.016 ms 43.950 ms 45.359 ms
    11 p4-0.core01.phl01.atlas.cogentco.com (66.28.4.18) 47.645 ms 47.543 ms 47.666 ms
    12 * g49.ba01.b003003-3.phl01.atlas.cogentco.com (66.28.67.238) 48.413 ms 47.879 ms
    13 BurstNet.demarc.cogentco.com (66.250.5.70) 48.058 ms 48.125 ms 48.100 ms
    14 pos-6-1-border.scr1.hostnoc.net (66.197.191.17) 51.095 ms 50.488 ms 51.507 ms
    15 * * *
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *
    23 * * *
    24 * * *
    25 * * *
    26 * * *
    27 * * *
    28 * * *
    29 * * *
    30 * * *

  2. #2
    Join Date
    Aug 2002
    Posts
    95
    their homepage is up...but their phone doesn't even answer with their name anymore!!!!!!!!!!!!!!!!!!!!!!

    I am freaking out

    and their AOL isn't connected


    This is the last straw for me...

    does anyone know how to get in contact with them...

  3. #3
    Join Date
    Jul 2002
    Location
    Québec, Montréal
    Posts
    173
    This is not normal!

  4. #4
    Join Date
    Aug 2002
    Posts
    95
    very not normal....I will have a heart attack....does anyone know what the hell is going on???????

  5. #5
    Join Date
    Aug 2002
    Posts
    95
    ok...at least now their phone says they are burst....only a tiny bit better...

  6. #6
    Join Date
    Aug 2002
    Posts
    95
    whew...ok I reached a human...he said there was an electrical problem (?) during an upgrade and they are working on bringing it back....

    ok my heart rate is coming down a bit...

    that voicemail thing scared me...

  7. #7
    Join Date
    Dec 2001
    Location
    Darmstadt, Germany
    Posts
    1,096
    cool down. no need to freak out.
    atleast for me it seems to be working fine both homepage and traceroutes look good.
    In just two days, tomorrow will be yesterday.

  8. #8
    Join Date
    Aug 2002
    Posts
    95
    Well, now that I spoke to someone I feel much better

    I had also read about a couple of employees leaving and have had some bad experiences in the past so naturally I assumed the worst

    btw, I have a friend who used to live in Darmstadt...cute place...

    When I visited no one even had computers in the school and the internet was just getting started

  9. #9
    Join Date
    Dec 2001
    Location
    Darmstadt, Germany
    Posts
    1,096
    really?
    funny

    good to hear your almost back to normal again ;-))
    In just two days, tomorrow will be yesterday.

  10. #10
    Join Date
    Jul 2002
    Location
    Québec, Montréal
    Posts
    173
    My server is still down

    do you can have access to my server ip or website?:
    66.96.224.5 or http://www.darfos.com

  11. #11
    Join Date
    Jul 2002
    Location
    Canada
    Posts
    248
    Originally posted by nationalhost
    My server is still down

    do you can have access to my server ip or website?:
    66.96.224.5 or http://www.darfos.com
    Yup it's down for me also...

    Hopefully it should be up soon.

  12. #12
    Join Date
    Jul 2002
    Location
    Québec, Montréal
    Posts
    173
    Originally posted by citrus


    Yup it's down for me also...

    Hopefully it should be up soon.
    Can you send a message when your server will be up?

  13. #13
    Join Date
    Jul 2002
    Location
    Canada
    Posts
    248
    If I'm still at my computer when burst does come up, I'll be sure to...
    Signature.

  14. #14
    Join Date
    Aug 2002
    Posts
    95
    I'm still down. Maybe someone can call Burst and suggest that they hit the circuit breaker

    re: darmstadt..yeah, my friend is a big computer wiz and his wife too...they would help out in the schools installing computers and he told me how few people had computers he was shocked...I think by now he moved...

  15. #15
    Join Date
    Jul 2002
    Posts
    49
    count me in the currently dead nocster server category as well

  16. #16
    Join Date
    Nov 2001
    Location
    Kahoka
    Posts
    59
    I just talked to a burst.net employee and he said electrical and everyone should be back up with 2 hours but he is not sure, i will tell you this I sell over three hundred products on ebay and 20 percent of those are ending tonight and nobody can view the damn photos so I am having to go in and change all my links to point elsewhere and it is a pain in the ass.

  17. #17
    Join Date
    Apr 2000
    Location
    Nevada, US
    Posts
    5,433
    A single phase is out on one of our five electrical feeds...the newest one. Two of the three phases in the system are functioning, so it is a rather odd circumstance. The problem is on the power company's side, between their transformer and entry to our facility. This is affecting about 10% of our clients only. PPL (power company) and our electrical technicians are currently working on the issue, and they tell us it will be resolved shortly.

    Sean R.
    BurstNET

  18. #18
    Join Date
    Dec 2001
    Location
    Toronto, Ontario, Canada
    Posts
    5,954

  19. #19
    Join Date
    Aug 2002
    Posts
    95
    I dunno what u guys r talking bout but I do know my site is down...heh heh...keep up the pressure...guys let's get cracking

  20. #20
    Join Date
    Dec 2000
    Posts
    255
    Very Strange the same thing happend to us lastnight we lost one phase on one of our feeds about 6pm but the Generator kicked right in like it should and we had no outages.

    It took the power company 8 hours to get things back going so we ran on generator power for about 9 hours, thats longer than I like to see the generator run but we had enough fuel to last 3 days with out a refill.

  21. #21
    All servers are wired into an uninterruptible power supply, as well as connected to a deisel backup generator.
    WTF is this a lie? If not turn the dam key and get my servers backup!!
    Last edited by DanielB; 08-11-2002 at 06:36 PM.

  22. #22
    Join Date
    Oct 2001
    Posts
    31
    Yeah. I thought burstnet has power generator for power backup. I really hope they get the power fixed asap. Been down for a while now.

  23. #23
    Join Date
    Apr 2001
    Posts
    230
    I am also a little confused to why the genrators are not kicking in to pick up the load. Do they have one or not???

  24. #24
    Checking date

  25. #25
    Damn, this sucks.
    movabletypehost.com / xarayahost.com / tikihost.com : Interested?
    http://www.webhostingtalk.com/showthread.php?p=3691760

  26. #26
    Join Date
    Aug 2002
    Posts
    95
    I never really believed a lot of their claims about backup connections and backup power supply...I believe that's why we keep going down so often...

  27. #27

    Question Yeah Burst, please explain how power is the problem

    I agree with the posts that wonder why power is a problem when you have UPS and a backup generator in place. So what if its only affecting 10% of the people, and is an odd situation?

    Here's my advice: get an axe and cut the power lines to the other 90% to make it into a less odd situation, then turn on the friggin generator. Don't blame your problems on PP&L or others since you claim to be prepared for this type of situation. And yes, you should have a few dozen extension cords on hand to re-route power in "odd situations" if you won't dish out money to fuel the generator.

    Friday you had a problem where supposedly a switch got fried, which took several hours to fix. How long does it take to unplug everything from the old switch and swap in a spare switch???

    Either these problems are far more severe than you lead people to believe, or the datacenter is horribly disorganized.

  28. #28
    From the burst FAQ...

    "Do you have battery backups and generators?

    Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center. APC™, Tripp-Lite™, & Liebert™ UPS Systems provide the power backups, along with Kohler™ generator systems. "

    I guess they don't work or i am misunderstanding something.
    movabletypehost.com / xarayahost.com / tikihost.com : Interested?
    http://www.webhostingtalk.com/showthread.php?p=3691760

  29. #29
    Join Date
    Aug 2002
    Posts
    95
    well at least I'm back up...
    and in the words of Burstnet...I am going to "phase" out as a customer.

  30. #30
    Join Date
    Apr 2000
    Location
    Nevada, US
    Posts
    5,433
    As mentioned in my original post, this is an "odd situation". Only one phase was out, some power was still flowing, and for some reason backup power did not kick in.
    Yes, we have UPS systems (each rack, and facility-wide), Generator, etc...
    The problem is, the system did not fully go out, and the backup power did not pick up on the problem. Why? We do not know that yet...but we will correct it though, after we get everything back up and running first, which is more important.

    Power has been re-established, and we are bringing racks up one at a time right now. Only a handful of racks were affected by this, not our whole facility. It was just our newest power drop that was affected...which was installed two months ago.

    Sean R.
    BurstNET

  31. #31
    Join Date
    Jul 2002
    Posts
    49
    Thanks for keeping us updated Sean. I'm back up.

  32. #32
    Ah, I'm back up
    movabletypehost.com / xarayahost.com / tikihost.com : Interested?
    http://www.webhostingtalk.com/showthread.php?p=3691760

  33. #33
    Yeah, thanks Sean
    movabletypehost.com / xarayahost.com / tikihost.com : Interested?
    http://www.webhostingtalk.com/showthread.php?p=3691760

  34. #34
    Join Date
    Apr 2001
    Posts
    230
    They are not out of the woods yet, there are still some servers that appear to be down.

  35. #35

    ...

    mine is still off ......

  36. #36
    Join Date
    Jul 2002
    Posts
    52
    my reseller server has donw more than three times in the past three days

  37. #37
    Join Date
    Apr 2001
    Location
    St. Louis, MO
    Posts
    2,508
    They have the strangest problems happen there, makes you wonder.
    Mike @ Xiolink.com
    http://www.xiolink.com 1-877-4-XIOLINK
    Advanced Managed Microsoft Hosting
    "Your data... always within reach"

  38. #38
    Yes they do. And it looks like the excuses get recycled. When one of their supposedly THREE bandwidth providers went down about 4 months ago the question was asked why the redundant connection didn't kick in and the excuse was because the first connection wasn't "all the way" down. A pair of wire cutters could have made the first connection go ALL THE WAY down.

    If the power company is supplying partial power how bout cut them off completely and let the generators take over fully, instead of letting 10% be down for morte than one minute.

    Sorry Burst, this isn't really a slam against you it's just the plain truth because I would love to trust you at your word but can't. You are completely incompetent as a data center. And it gets proven over and over every other day.

  39. #39
    Join Date
    Jul 2002
    Posts
    52
    I checked their SLA before, their SLA include alots "exceptions".
    I still could not figure out what is "not" included in their exceptions

  40. #40
    Join Date
    Aug 2002
    Location
    Earth
    Posts
    1,802
    Hello,
    I guess I should put my $0.02 in.

    Something does not smell right. I am not hosting with you, nor am I planning. However, if there is no power to a server, there is no power to a server and a UPS has to kick in.

    Other servers are good, great, but for the servers that do not get power, a UPS should kick in.

    After all, the "odd" situation is not good. There should be testes ran for "odd" situation. For me, if something that does not work, that is intended to be working, it is always odd.

    That is why there are tests should be done. And yeah, an extinction cord could have been used for this "odd" situation.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •