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  1. #1

    i'm a happy new geekstorage.com customer

    I am just dropping in my week one positive review of geekstorage.com. I migrated my two domains to them earlier this week from vistapages.com, after having been with vistapages.com for two years.

    I had to endure too many growing pains with vistapages, and I am on a tight budget, so was looking for something similar to what vistapages offered at a similar low price. Vistapages upgraded the server I was on in recent months and things had been a lot more stable, so I was about to give up my search and renew for two years with them until I clicked on the geekstorage.com link in one of Jays posts here.

    Immediately I was intrigued by their name and site design, and then even more so when I saw their offerings. I really like how they don't have a typical commercial looking site and feel. After looking at maybe a hundred or more hosting services on the web that all look the same, it was honestly a refreshing experience. I know that's not a technical point really, but I guess the geek look and talk just appealed to my geek nature.

    I've learned by spending time here at WHT, and from two years with vistapages to be skeptical and that whatever host I end up with that I need to be prepared to get what (in my case very little) I pay for, so I try not to have high expectations and just hope that I get pleasantly surprised by good enough service that I can endure, or maybe better. I have definitely been pleasantly surprised so far by geekstorage.com.

    They handled all my pre-sales questions well, and thanks to their current 25% off coupon code available here at WHT, I got their developer plan for $4.50 per month, which fits in perfectly for me, where my sites are low traffic (currently under 2 gigs transfer for the month), but I have plenty of room for growth with them if I need it, and in pretty much whatever way I may need or want to grow.

    I gave Geekstorage my login info for vistapages, and they migrated my domains for me the same day I signed up (3 gigs of data, a menalto gallery/database, a couple wordpress databases, etc...), they just plugged it all straight in and I was up and running that evening. I sure enjoyed not having to lift a finger! (thanks again to Geekstorage for that)

    I made a mistake and changed my nameserver addresses when I didn't really need to (I had been using zoneedit.com and could have just left it that way), and that change caused me a day of down time on one of my addon domains, which always sucks, but that was obviously my fault, and they were completely responsive and polite to my unnecessary questions that I kept emailing to them...

    The one minor issue after the move was because of the lack of Litespeed support for shtml, but they went to work on that right away when I reported it to them, and for me it was just for a little toy script I have anyway, and I had some php code as a workaround for it (for random text display), so no biggy there, but more importantly what I learned from the issue was that as far as customer service goes, these guys are on top of it, and have kept me posted with regular emails on the status...

    I've noticed that the server speed is great with them for my sites and better than what I had. With vistapages it used to be a real drag going to make wordpress posts and stuff because the control panel was so sluggish, and there was always high cpu use at all times. This is not the case where I am now, at least not for now... I know there isn't nearly as much traffic or sites on the shared server I am on now as there was with vistapages.com, and I am going to enjoy that as long as it lasts!

    Anyhow, I am very happy with my choice so far, and completely recommend if you are looking for a low budget shared host to go with these guys.

    if you are curious about my sites, here they are:

    http://www.tmphillips.com
    http://www.brightfuturestutoring.com

    If you want to see my wordpress blog that gets the most traffic of any urls I have, it's located here:
    http://hope.tmphillips.com
    (about an adoption as my family is in the process of adopting a little girl from China)

  2. #2
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    Let us know how it is going at 6 months - 1 year, after the honeymoon is over.

    Glad to hear you are happy now. A good start is always encouraging.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  3. #3
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    Nice review, and I guess it's clear enough that you're recommending them under the reservation of a yet quite limited experience with them. Looks like compared to your former host, things are very much improved, which is great to hear.

    Let us know how it is going at 6 months - 1 year, after the honeymoon is over.
    Honeymoon was great. Now we're... fine.

    Oh, that wasn't about families, nor addressed to me!

  4. #4
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    Thanks for your initial review, we're glad you're enjoying going geek! Please keep us updated, we always love to hear how we can improve.
    * GeekStorage.com, LLC - Offering awesome website hosting for over 9 years!
    * Shared Hosting * Reseller Hosting * Pure SSD VPS * Managed Dedicated
    * Powered by Geeks... and SSD's! - You're in good hands, geek hands.
    * Have questions? Send us an e-mail, we'd love to hear from you!

  5. #5
    "* Experience hosting over 20,000 websites since 2002."

    But your domain name (GeekStorage.com) is registered in 2007! How come?

  6. #6
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    Quote Originally Posted by Costaud View Post
    "* Experience hosting over 20,000 websites since 2002."

    But your domain name (GeekStorage.com) is registered in 2007! How come?
    That would be because I've been doing this for a lot longer than the time I've had GeekStorage. GeekStorage is new, but I'm not.
    * GeekStorage.com, LLC - Offering awesome website hosting for over 9 years!
    * Shared Hosting * Reseller Hosting * Pure SSD VPS * Managed Dedicated
    * Powered by Geeks... and SSD's! - You're in good hands, geek hands.
    * Have questions? Send us an e-mail, we'd love to hear from you!

  7. #7
    Ah, I thought it means GeekStorage is currently hosting over 20k sites.

  8. #8
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    Jay previously owned Netbunch.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  9. #9
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    Yeah, DR2 and then NetBunch were great back in the day before the WHP sellout issues (and they have been discussed to death). I'm seriously considering trying out GeekStorage for one of my sites if the support team was as good as it was back then.

    -Tim

  10. #10
    I was going to get their Mini plan today but I noticed it's the only plan the is not using LiteSpeed.

  11. #11
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    I commited to a reseller plan with geekstorage last night. I was impressed with their customer service and the effort to answer all my many pre sales questions. That gave them a point to their favor for sure. I have had a horrid experience with Surfpeedy whim I had been with for 4 years. They sold out to Jumpline and went straight to you know where LOL. Geekstorage was supposed to migrate 30 of my accounts for me for free today but they had some technical issues and hopefully it will happen soon! I will be patient. After what I have been through with Surfspeedy hehehe I can be patient for a good service. One thing that attracted me to Geekstorage like the OP said above ...it was their website. What a neat website they have. I like it. One other point in their favor is the fact that hey have tech support numbers posted clearly on their site. I had almost signed with another company and noticed they did not have a tech support or business number listed. My friend that is a red flag to me. I am not doing business with a place that does not list a number.
    Techbydesign : Low cost basic webdesign and webhosting http://www.techbydesign.org .

    Proceeds from Techbybydesign helps to fund my free animal placement service and private animal rescue. All animal rescues gets a discount off our already LOW prices.

  12. #12
    i am about 16 days in now and still happy, even though there have been some minor outages over the last few days. i emailed GS tonight when email was down for a while and they responded promptly that they've been aware of the problem and are working with the datacenter to swap out a controller in the morning.

  13. #13
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    Quote Originally Posted by tp71 View Post
    i am about 16 days in now and still happy, even though there have been some minor outages over the last few days. i emailed GS tonight when email was down for a while and they responded promptly that they've been aware of the problem and are working with the datacenter to swap out a controller in the morning.
    Yeah that is along the lines as to what they told me about the delay with my accounts. Like I said I will be patient. I think Geekstorage was the right way for me to go.
    Techbydesign : Low cost basic webdesign and webhosting http://www.techbydesign.org .

    Proceeds from Techbybydesign helps to fund my free animal placement service and private animal rescue. All animal rescues gets a discount off our already LOW prices.

  14. #14
    My domains have been down since last night (PST)... They had to replace the hard drive and they've just now got the OS reinstalled and can start copying files over... I am going to stick it out though, as I am sure we'll be smooth sailing for a while after this...

  15. #15
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    I am still patiently waiting as well. I am looking forward to being able to tell Surfspeedy/Jumpline to shove it LOL.
    Techbydesign : Low cost basic webdesign and webhosting http://www.techbydesign.org .

    Proceeds from Techbybydesign helps to fund my free animal placement service and private animal rescue. All animal rescues gets a discount off our already LOW prices.

  16. #16
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    Domains are still not resolving for topic starter. Seems awfully long now!
    hi there!

  17. #17
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    Received this email from them:

    We would like to touch base with everyone and let you know the status of the issues that've been experienced lately with the GeekStorage service. We have had a substantial amount of downtime tonight, and we will be offering a 7 day service credit to all accounts effected by the poor service quality & downtime over the past few days.

    We have been in contact with the datacenter and we have narrowed down the issue to a failing hard disk, we had originally believed this problem to be related to the hard disk controller, but after switching to a new controller, it was apparent the hard disk itself was failing. In order to restore speedy service we have decided to switch to a new hard drive at this time and restore the system to the new drive. This is not a quick process unfortunately, and we expect approximately 4-8 hours of downtime to resolve this situation entirely. No data will be lost during this process.

    In addition to the new hard drive, we are also upgrading the server memory in the system, to ensure we do not have to perform any more hardware-related maintenance in the near future.

    As we know many of our users are service providers themselves, and any outage large or small can cause plenty of unrest. The head geeks at GeekStorage would like to thank you for your patience and understanding in this matter.

  18. #18
    Quote Originally Posted by bithost(NET) View Post
    Jay previously owned Netbunch.

    Bailey
    so, how about the netbunch? is it dead?

  19. #19
    oh, i think we must be careful to this new company

  20. #20
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    Quote Originally Posted by melanjo View Post
    so, how about the netbunch? is it dead?
    I left Netbunch after they lost all data at my reseller account (only used for private purpose) because of a hacker attack. Unfortunately the hackers had also destroyed the back up files.

    It is now 24 hours ago i received the above mentioned email: Service Outage Information" from Geekstorage.com. Hope my sites will soon be back again

  21. #21
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    Quote Originally Posted by melanjo View Post
    oh, i think we must be careful to this new company
    As per the owner of Geeks, it is not a new company. Only the domain is new.


    Net
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  22. #22
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    Quote Originally Posted by amygdela View Post
    Domains are still not resolving for topic starter. Seems awfully long now!
    Well, hardware issues do happen. Having them last for 48+ hours seems like a bit much though, it doesn't take that long to synchronize a drive to another. On the other hand I have no clue what drive capacities they're working with.

    24+ hours of downtime is beyond unacceptable, to receive a 7 day credit for it to me would be offensive.

  23. #23
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    Quote Originally Posted by David View Post
    Well, hardware issues do happen. Having them last for 48+ hours seems like a bit much though, it doesn't take that long to synchronize a drive to another. On the other hand I have no clue what drive capacities they're working with.

    24+ hours of downtime is beyond unacceptable, to receive a 7 day credit for it to me would be offensive.
    Unfortunately not every restore goes smoothly and we've definitely proven that with as many unforeseen issues that have arose while doing this one.

    To update all of our geeks affected, we are currently in the middle of transferring over data and we expect to have a major update for you all soon. This update will be relayed by both e-mail and a forum post.

    And David, at the time of the 7 day credit offer, we were expecting the downtime to be resolved in a matter of few hours. Things have changed and so will that offer.
    * GeekStorage.com, LLC - Offering awesome website hosting for over 9 years!
    * Shared Hosting * Reseller Hosting * Pure SSD VPS * Managed Dedicated
    * Powered by Geeks... and SSD's! - You're in good hands, geek hands.
    * Have questions? Send us an e-mail, we'd love to hear from you!

  24. #24
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    At almost 33 hours downtime, I have just put in a cancelation request, I will however wait to see what the new offer is.

    What gets me is how it can take 8 hours to retrieve a backup of the data that was stored on the node, and close to 17 hours for an OS reload.

    For the mods, if needed, my domain with GeekStorage is dephnet.com

    Paul

  25. #25
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    Agreed with many of the sentiments in the thread. Granted, there are issues that can arise, but the more experience the admins have, the less often "unexpected" things occur. Best of luck to all affected.



    Kind Regards,

  26. #26
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    Good to see a great review.

    Also nice to see a web hosting provider that doesn't have HOST in their name

    <<< Please see Forum Guidelines for signature setup. >>>

  27. #27
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    Good to see a great review.
    Not such a perfect picture once you get to read the whole thread.

  28. #28
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    Received this 19 hours ago

    We are continuing work to get service restored to all users on Srv1 at this time. We expect service to be back online and operational within 4-6 hours. We are relocating the data from the old drive to the new drive at this time, after which service will be restored immediately.

    We understand that this incident was unacceptable and for your trouble, we will be providing you a 1 month hosting credit on any accounts affected by this outage. This credit will automatically be applied and will be visible on your billing account within the next 72 hours. In addition to the 1 month credit, you may request a relocation to a new shared server if you do not wish to remain on Srv1. We have full confidence in Srv1 at this time, and during the downtime we also upgraded its memory, however we would like you to have the opportunity to transfer to a different server if you desire to do so.Unfortunately, when dealing with technology, sometimes it will fail. We are very sorry for the trouble we have caused you and your website during this downtime. We understand that you went geek to experience superior web hosting and, in the last two days, we have failed you. It’s hard for geeks to face a defeat, but we’ll overcome this hurdle and will continue building the best internet playground there is.Over the last two days this server experienced a primary hard drive failure and a corrupted superblock on the drive containing account data. Normally, in our past experience, an uncomplicated restore of a failed drive is handled within only a couple of hours and service downtime is kept to a minimal. Unfortunately, nothing about this restore was normal or uncomplicated. Every time we saw progress, we also saw a setback, which was disheartening when we thought of all of the geeks affected by this. The biggest delay you’ve seen in restoration of service is waiting on us to safely recover the data from a corrupted drive. At this time, Geek Support has successfully recovered the data and is in the process of restoring your accounts and files to the server. We had to take our time with some of this delicate work because we wanted to ensure 100% restoration and we are sorry for the delay caused by this. In any incident such as this, there are always lessons to be learned… even by the most experienced of Geek Support system administrators. We take this incident very seriously and we’ve already implemented some changes to the way we manage account data and we’ll be implementing more to ensure the best possible safe haven for you and your website.If you wish to discontinue your service with Geek Storage, please email [email protected] and we’ll issue you a full refund of your hosting service. We hope that you’ll stay, but we understand if you need to leave. In the end, we only want what is best for you and your website.In closing, we would like to extend our thanks for the patience and understanding you have had through this very trying time.Regards,Head GeeksGeekStorage.com“Web Hosting For Geeks, By Geeks”

    Nice they sent us information so that we know what is happening. Not all hosts do that.

    My sites have now been down 48+ hours - Is it normal that it takes so long time??

  29. #29
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    Quote Originally Posted by Xana View Post


    My sites have now been down 48+ hours - Is it normal that it takes so long time??
    No. Most providers will simply restore the data to a different server, or provision a new one. I can't speak how each provider does it, but we have a number of Hot-spares in case something like this happens; a part of good architecture design and planning.



    Kind Regards,

  30. #30
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    Have they had 2 different servers go down? Or is srv1 a VPS located on Node1?

    Node1, the node I was on, has been down since about 5am Tuesday morning so close to 60 hours now.

    Paul

  31. #31
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    Are you really happy? Their website looks pretty good and clean. I like their illustrations.
    My sites have now been down 48+ hours - Is it normal that it takes so long time??
    It's not normal, but at least they have written to you sincere words explaining everything. If it were other hosts like Dreamhost, they would probably just ignore everyone.

  32. #32
    can we get a title change? this thread has me rofling.

  33. #33
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    Quote Originally Posted by DephNet[Paul] View Post
    Have they had 2 different servers go down? Or is srv1 a VPS located on Node1?

    Node1, the node I was on, has been down since about 5am Tuesday morning so close to 60 hours now.

    Paul
    Now that's quite interesting to hear... I'd like to see what the explanation for that one is, sounds like precisely what's going on.

  34. #34
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    They have been back a couple of hours now

  35. #35
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    Quote Originally Posted by ak7861 View Post
    If it were other hosts like Dreamhost, they would probably just ignore everyone.
    So, when has Dreamhost done such a thing in the entire history of their company?

  36. #36
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    No, such a lengthy downtime is not normal.

    Didn't they have RAID?

    Didn't they have spares?

    Didn't they have full backups they could have quickly restored?

    I don't understand why they chose to try to recover data from a bad drive when it would have been faster, and resulted in considerably less downtime, to restore from backup.

    Just to offer a frame of reference, our longest outage due to drive failure (from failure to the last site being restored) has been 18.5 hours... and over 11 of those hours were spent waiting for LayeredTech to pick their noses through the world's longest OS reload.

    Part of setting up a system is considering how long it will take to recover your system in the worst-case scenario. Ideally there should be multiple levels. So OK, let's say RAID failed and the corruption was somehow mirrored and all drives had to be wiped... then just pop a fresh drive in and start restoring from backup.

    The clock is ticking, IMO providers really need to be more responsive to clients' uptime needs. This is one thing that has always bothered me big-time... I don't understand how techs can look themselves in the mirror after dragging their feet through reloads and restores. People feed and clothe their kids, put roofs over their heads with these websites. It's about more than your (the tech's) $12/hour job. Wiggle your *** and get the job done already!!

    </rant>

    Bailey

  37. #37
    During such an event, what happens to emails that are sent to the domain that's down? Do they bounce back as undeliverable or do they still get forwarded to your email account?

    I am trying to decide between GeekStorage and Hostgator to move several of my sites. GeekStorage's price is better but if they are weak technically and don't have good contingency plans, then the business I will lose when my sites are down is a thousand times what I would save by going with GeekStorage. What do you guys think?
    Last edited by jimsmithIII; 02-08-2008 at 04:51 AM.

  38. #38
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    You will have to ask the people going through the downtime, what happened to their emails.

    Usually, if it is ordinary shared hosting, the emails are bounced back. This is because the receiving server is unreachable, therefore the sending server can't find it.... that means bounce.

    the business I will lose when my sites are down is a thousand times what I would save by going with GeekStorage
    Great job Jim, you've nailed it! Cheap is cheap, no matter how much lipstick ya' put on it.


    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  39. #39
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    Quote Originally Posted by jimsmithIII View Post
    During such an event, what happens to emails that are sent to the domain that's down? Do they bounce back as undeliverable or do they still get forwarded to your email account?

    I am trying to decide between GeekStorage and Hostgator to move several of my sites. GeekStorage's price is better but if they are weak technically and don't have good contingency plans, then the business I will lose when my sites are down is a thousand times what I would save by going with GeekStorage. What do you guys think?
    I have an email provider. Now granted I am using my web host DNS servers to set the MX record.
    The Web Server and DNS Server are on the same server. What I could do(and should do) is use a third party DNS Service like DNSMadeEasy(I think that is correct) and set the MX record there. Tthat way if the server goes down I can still receive email.
    Charles

  40. #40
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    I bought a reseller account with them Sunday and they have yet to move my accounts off my old reseller and to make a correction to my account. I just put in a support ticket asking for a refund. I just can't go from bad to worse as far as a reseller account goes. I was so wishing geekstorage was the answer to my dilema I have with my current reseller. Atleast I found out before hand huh??
    Techbydesign : Low cost basic webdesign and webhosting http://www.techbydesign.org .

    Proceeds from Techbybydesign helps to fund my free animal placement service and private animal rescue. All animal rescues gets a discount off our already LOW prices.

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