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Thread: ModernAdvisors?

  1. #1
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    ModernAdvisors?

    I have recently ordered a Kayako License through ModernAdvisors, and still not heard anything about it.
    I am under quite alot of pressure from my sponsers to get my host online asap. however I can't really release anything untill everything is configured correctly.
    Anyone used ModernAdvisor before?
    Are they reliable?

    <<signatures need to be added to your profile>>
    Last edited by bear; 01-19-2008 at 06:45 PM.

  2. #2
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    How long ago did you order it? They might not be online over the weekend.
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  3. #3
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    As a former customer,and member of the modernbill forums I can say from experience, and reading other's experience customer satisfaction is not very high here.

    They use to claim they were the biggest reseller of MB licenses (they use to be mb licenses) but were told to remove the statement. lol

    I'd go directly with MB if I were you. You're just adding another layer of failure point by using them, or any other reseller. Unless you need them because you're paying with paypal. That's the only viable reason for anyone to use a 3rd party for those licenses. Read your EULA, even though you purchase from a 3rd party, they are not contractually liable nor even allowed to provide direct support. MB demands the customer get the login, and they obtain support directly from them.

    just some things to remember.

  4. #4
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    Smiths Falls, ON
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    My best suggestion is to file for a refund if its been more than 7 days since you've ordered, and they've promised you your license before that duration. Otherwise it just gets silly. I mean, you shouldn't have to wait that long for your Kayako license. Most others get it to you almost instantly, and I can understand a little delay but taking too long just doesn't cut it.
    Ryan G.
    Owner
    Umgardi.ca

  5. #5
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    Quote Originally Posted by stoly View Post
    As a former customer,and member of the modernbill forums I can say from experience, and reading other's experience customer satisfaction is not very high here.

    They use to claim they were the biggest reseller of MB licenses (they use to be mb licenses) but were told to remove the statement. lol

    I'd go directly with MB if I were you. You're just adding another layer of failure point by using them, or any other reseller. Unless you need them because you're paying with paypal. That's the only viable reason for anyone to use a 3rd party for those licenses. Read your EULA, even though you purchase from a 3rd party, they are not contractually liable nor even allowed to provide direct support. MB demands the customer get the login, and they obtain support directly from them.

    just some things to remember.
    You are wrong in your statement. Modern Advisors has never claimed to be ModernBill's largest reseller. We are in no way affiliated with MBLicenses.com.

    Are you a former customer of Modern Advisors or MBLicenses?
    Stephen Preissler
    Modern Advisors - A Certified Plesk Billing Reseller

    We offer Plesk Billing Licenses, Configuration, Migrations, Consultation & Customization

  6. #6
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    Jun 2003
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    If you could PM me your order details I can investigate why your order was not processed.

    Quote Originally Posted by ap_financial_serv View Post
    I have recently ordered a Kayako License through ModernAdvisors, and still not heard anything about it.
    I am under quite alot of pressure from my sponsers to get my host online asap. however I can't really release anything untill everything is configured correctly.
    Anyone used ModernAdvisor before?
    Are they reliable?

    <<signatures need to be added to your profile>>
    Stephen Preissler
    Modern Advisors - A Certified Plesk Billing Reseller

    We offer Plesk Billing Licenses, Configuration, Migrations, Consultation & Customization

  7. #7
    Join Date
    Apr 2007
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    577
    well Stephen is right here, he probably took care of your issue?? Or PM him directly if you cant get a hold of their support desk which shouldnt be the case now..

  8. #8
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    Quote Originally Posted by ModernAdvisors View Post
    If you could PM me your order details I can investigate why your order was not processed.
    I think you're slightly confused.

    You really should research things to refresh your obviously lacking memory.

    here's a post YOU made, as MBLicenses.com and you're claiming that you're the largest reseller of MB licenses, just as I said you did. which you were later forced (by moderbill) to remove from your your posts on their site.

    Your statement:
    Quote Originally Posted by ModernAdvisors View Post
    Originally Posted by ModernAdvisors
    ModernBill is a great alternative to incomplete solutions such as LPanel, ClientExec, and WHM AutoPilot. MBLicenses.COM is ModernBill's #1 reseller. We offer discount ModernBill Licenses, Configuration, Conversions, Kayako licenses, and even a ModernBill hosted solution.

    http://www.webhostingtalk.com/showthread.php?t=484450

    Quote Originally Posted by ModernAdvisors View Post
    ModernBill is a great alternative to incomplete solutions such as LPanel, ClientExec, and WHM AutoPilot. MBLicenses.COM is ModernBill's #1 reseller. We offer discount ModernBill Licenses, Configuration, Conversions, Kayako licenses, and even a ModernBill hosted solution.

    MBLicenses.COM has once again, proven to beat the competition when it comes to pricing. Effective immediately, all leased license prices have been reduced for your first month with us, saving you over 18% off of ModernBill's published rates. In addition to our license discounts, we are slashing our already low configuration prices by 15%! Read below for mroe information.

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    With newly developed software, MBLicenses.COM is able to offer you same day conversions from WHM AutoPilot (WHMAP). Our script will will convert all clients, invoices and their current package / renew dates. We charge $0.50 per client converted ($20 minimum). For more information, click here

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  9. #9
    Join Date
    Jun 2003
    Location
    Baltimore, MD
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    MBLicenses was sold well over a year ago. Please keep the two entities separate. I have no control as to how the company is run today.

    Thanks!
    Stephen Preissler
    Modern Advisors - A Certified Plesk Billing Reseller

    We offer Plesk Billing Licenses, Configuration, Migrations, Consultation & Customization

  10. #10
    Join Date
    Dec 2007
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    Quote Originally Posted by ModernAdvisors View Post
    MBLicenses was sold well over a year ago. Please keep the two entities separate. I have no control as to how the company is run today.

    Thanks!
    I wasn't referring to how the company is run today. What I said is that you lied, and you've just now claimed that you didn't do exactly what I just showed you.

  11. #11
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    Quote Originally Posted by stoly View Post
    I wasn't referring to how the company is run today. What I said is that you lied, and you've just now claimed that you didn't do exactly what I just showed you.
    Dear Grumpy Sir/Madam,

    That post was made: 02-06-2006, 05:54 AM. It validates the "sale was made over a year ago" story, in which, he probably requested his username changed on WHT which would then change his username forumwide, including on old posts.
    $this->hasFlavr() ? $nom->nom('nom') : $want->doNot()

  12. #12
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    Jun 2003
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    Baltimore, MD
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    Quote Originally Posted by stoly View Post
    As a former customer,and member of the modernbill forums I can say from experience, and reading other's experience customer satisfaction is not very high here.
    MBLicenses was sold well over a year ago. Please keep the two entities separate. I have no control as to how the company is run today.

    Please do me and yourself a favor and leave threads pertaining to my company alone since your remarks have not contributed to a resolution of any issues.

    Thanks!
    Stephen Preissler
    Modern Advisors - A Certified Plesk Billing Reseller

    We offer Plesk Billing Licenses, Configuration, Migrations, Consultation & Customization

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