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  #1  
Old 01-16-2008, 04:33 AM
meCOOL meCOOL is offline
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Hostgator.com ........


hi all

i take a host from hostgator and i ask for transfer my old files and database from my old host to the new they move the files but there is problem with the database i post in the transfer ticket about the problem but without any answer and i talk with the online support 3 times and each time they told me shortly an admin will reply you and fix the problem but nothing happen and now from 2 days my website is down

i ask for cancel my account and fast someone answer my cancel ticket and tell me that if i want he will ask an admin to help me now and 2 months free if i stay with them

i reply the ticket if someone will fix it today i will stay and no need to cancel the order and now from 3 hours no answer in the cancel ticket

just want to know from the ppl who using hostgator is this normal or just for me

Note: tickets number

FGW-934397
HBE-774655

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  #2  
Old 01-16-2008, 04:47 AM
TmzHosting TmzHosting is offline
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Hostgator is a big company. You can't expect replies in 3 hours. All their tickets go in order. Im sure hostgator will help you out. If you want more help you can try to PM hostgator.com (Brent) here on WHT.

- Daniel

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  #3  
Old 01-16-2008, 04:54 AM
meCOOL meCOOL is offline
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i am waitting from yestarday in the support ticket to solve the problem and when i open a cancel ticket they answer me in the same time my support ticket priority ( Critical ) from yestarday and no reply so why its Critical if they will take all this time

Mr Daniel how many customers and members you will lose if your website will close more than 2 days ??

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  #4  
Old 01-16-2008, 05:01 AM
TmzHosting TmzHosting is offline
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Yeah I understand that. I will probably loose alot too. You can get on live chat and tell them to raise the priority of the ticket. That might help out.

- Daniel

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  #5  
Old 01-16-2008, 05:04 AM
redkid redkid is offline
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it looks like a database error to me..
it could be you didn't use the same database name/user and hence the connection problem.
you might need to manual change that by yourself.since it is not covered in the 'transfer' for most host.

I would say this one is not the hostgator's problem.

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  #6  
Old 01-16-2008, 05:14 AM
~ServerPoint~ ~ServerPoint~ is offline
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If you can wait - give them some time. Anyway you can call them to speedup pocess.

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  #7  
Old 01-16-2008, 05:18 AM
mark_941 mark_941 is offline
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nice sharing

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  #8  
Old 01-16-2008, 05:31 AM
crinner crinner is offline
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Have you tried giving them a ring? Sometimes, problems get resolved easily on the phone.

Toll free: 1.866.96.GATOR
Local: 1.713.574.5287

Like Daniel suggested, PM hostgator.com here. Whenever I had an issue, the owner, Brent helped resolve it with no hassles on my part.

Cris

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  #9  
Old 01-16-2008, 05:34 AM
meCOOL meCOOL is offline
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Daniel

i talk with live support 3 times first 2 told me admin will help me shortly the 3d one told me i have to wait and he left the chat before i said anything


redkid

yes its database error the database in the old hots is 123 tables but in the new host 69 tables so i miss have the tables


ServerPoint

i call them and they keep me in hold more than 5 min and its international call so i close

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  #10  
Old 01-16-2008, 06:38 AM
TmzHosting TmzHosting is offline
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Looks like you tried every possible way. The best thing for you to do now is just PM hostgator.com here and wait for his reply. He will solve the problem for you.

- Daniel

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  #11  
Old 01-16-2008, 07:03 AM
meCOOL meCOOL is offline
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finally reply in the ticket but dont know what to say

they said that they are working to fix the problem and becouse my db is too big 1.6 gb it will take some time

but my db size is 135 mb lol
Attached Thumbnails
backup.JPG  

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  #12  
Old 01-16-2008, 07:31 AM
TmzHosting TmzHosting is offline
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Better reply to it they are probably uploading the wrong thing.

- Daniel

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  #13  
Old 01-16-2008, 07:57 AM
Henrik Henrik is offline
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Your database can have been imported multiple times?

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  #14  
Old 01-18-2008, 11:33 AM
Noble-Cast Noble-Cast is offline
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They have very good support, try and see if they can help you if your still having problems.

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  #15  
Old 01-18-2008, 11:47 AM
TonyB TonyB is offline
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Quote:
Originally Posted by meCOOL View Post
finally reply in the ticket but dont know what to say

they said that they are working to fix the problem and becouse my db is too big 1.6 gb it will take some time

but my db size is 135 mb lol
That is 135mb gzipped I imagine it's around that 1.6GB area uncompressed.

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