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  1. #1

    Hostgator.com ........

    hi all

    i take a host from hostgator and i ask for transfer my old files and database from my old host to the new they move the files but there is problem with the database i post in the transfer ticket about the problem but without any answer and i talk with the online support 3 times and each time they told me shortly an admin will reply you and fix the problem but nothing happen and now from 2 days my website is down

    i ask for cancel my account and fast someone answer my cancel ticket and tell me that if i want he will ask an admin to help me now and 2 months free if i stay with them

    i reply the ticket if someone will fix it today i will stay and no need to cancel the order and now from 3 hours no answer in the cancel ticket

    just want to know from the ppl who using hostgator is this normal or just for me

    Note: tickets number

    FGW-934397
    HBE-774655

  2. #2
    Join Date
    Nov 2007
    Location
    New Jersey, USA
    Posts
    4,247
    Hostgator is a big company. You can't expect replies in 3 hours. All their tickets go in order. Im sure hostgator will help you out. If you want more help you can try to PM hostgator.com (Brent) here on WHT.

    - Daniel
    Managed & Unmanaged VPS's [OpenVZ & KVM] by tmzVPS.com | FAST - SSD Accelerated VPS Plans!
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  3. #3
    i am waitting from yestarday in the support ticket to solve the problem and when i open a cancel ticket they answer me in the same time my support ticket priority ( Critical ) from yestarday and no reply so why its Critical if they will take all this time

    Mr Daniel how many customers and members you will lose if your website will close more than 2 days ??

  4. #4
    Join Date
    Nov 2007
    Location
    New Jersey, USA
    Posts
    4,247
    Yeah I understand that. I will probably loose alot too. You can get on live chat and tell them to raise the priority of the ticket. That might help out.

    - Daniel
    Managed & Unmanaged VPS's [OpenVZ & KVM] by tmzVPS.com | FAST - SSD Accelerated VPS Plans!
    █ Locations in California, Florida & London. Legal Adult Content Allowed.
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  5. #5
    Join Date
    Apr 2007
    Posts
    154
    it looks like a database error to me..
    it could be you didn't use the same database name/user and hence the connection problem.
    you might need to manual change that by yourself.since it is not covered in the 'transfer' for most host.

    I would say this one is not the hostgator's problem.
    ResellerTemple.Com & CsIdea.US
    Marketing & Design & Programming for Competitive Price!

  6. #6
    Join Date
    Oct 2007
    Posts
    1,902
    If you can wait - give them some time. Anyway you can call them to speedup pocess.
    ServerPoint.com - a true hosting company offering online presence solutions since 1998.
    >>Web Hosting, colocation, dedicated servers and virtual private dedicated servers.
    >>>>Wholly owned multi homed network, servers and facilities.

  7. #7
    nice sharing

  8. #8
    Join Date
    Nov 2005
    Posts
    402
    Have you tried giving them a ring? Sometimes, problems get resolved easily on the phone.

    Toll free: 1.866.96.GATOR
    Local: 1.713.574.5287

    Like Daniel suggested, PM hostgator.com here. Whenever I had an issue, the owner, Brent helped resolve it with no hassles on my part.

    Cris
    I've been using HostGator for 38 months.. and it's been awesome.
    Get The Maximum HostGator Discount With These HostGator Coupons!

  9. #9
    Daniel

    i talk with live support 3 times first 2 told me admin will help me shortly the 3d one told me i have to wait and he left the chat before i said anything


    redkid

    yes its database error the database in the old hots is 123 tables but in the new host 69 tables so i miss have the tables


    ServerPoint

    i call them and they keep me in hold more than 5 min and its international call so i close

  10. #10
    Join Date
    Nov 2007
    Location
    New Jersey, USA
    Posts
    4,247
    Looks like you tried every possible way. The best thing for you to do now is just PM hostgator.com here and wait for his reply. He will solve the problem for you.

    - Daniel
    Managed & Unmanaged VPS's [OpenVZ & KVM] by tmzVPS.com | FAST - SSD Accelerated VPS Plans!
    █ Locations in California, Florida & London. Legal Adult Content Allowed.
    cPanel/WHM | Premium Network | Premium Softaculous and MORE Included! | Website Migrations Included!
    █ 24/7 Certified Support | INSTANT SETUP | Paypal, Skrill, 2CheckOut, BitCoin, All Major Credit Cards Accepted!

  11. #11
    finally reply in the ticket but dont know what to say

    they said that they are working to fix the problem and becouse my db is too big 1.6 gb it will take some time

    but my db size is 135 mb lol
    Attached Thumbnails Attached Thumbnails backup.JPG  

  12. #12
    Join Date
    Nov 2007
    Location
    New Jersey, USA
    Posts
    4,247
    Better reply to it they are probably uploading the wrong thing.

    - Daniel
    Managed & Unmanaged VPS's [OpenVZ & KVM] by tmzVPS.com | FAST - SSD Accelerated VPS Plans!
    █ Locations in California, Florida & London. Legal Adult Content Allowed.
    cPanel/WHM | Premium Network | Premium Softaculous and MORE Included! | Website Migrations Included!
    █ 24/7 Certified Support | INSTANT SETUP | Paypal, Skrill, 2CheckOut, BitCoin, All Major Credit Cards Accepted!

  13. #13
    Your database can have been imported multiple times?

  14. #14
    They have very good support, try and see if they can help you if your still having problems.

  15. #15
    Join Date
    Aug 2004
    Location
    Canada
    Posts
    3,515
    Quote Originally Posted by meCOOL View Post
    finally reply in the ticket but dont know what to say

    they said that they are working to fix the problem and becouse my db is too big 1.6 gb it will take some time

    but my db size is 135 mb lol
    That is 135mb gzipped I imagine it's around that 1.6GB area uncompressed.
    Tony B. - Chief Executive Officer
    Hawk Host Inc. Proudly serving websites since 2004
    Quality Shared and VPS Hosting
    PHP 5.3.x & PHP 5.4.x & PHP 5.5.X Support!

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