i take a host from hostgator and i ask for transfer my old files and database from my old host to the new they move the files but there is problem with the database i post in the transfer ticket about the problem but without any answer and i talk with the online support 3 times and each time they told me shortly an admin will reply you and fix the problem but nothing happen and now from 2 days my website is down
i ask for cancel my account and fast someone answer my cancel ticket and tell me that if i want he will ask an admin to help me now and 2 months free if i stay with them
i reply the ticket if someone will fix it today i will stay and no need to cancel the order and now from 3 hours no answer in the cancel ticket
just want to know from the ppl who using hostgator is this normal or just for me
Hostgator is a big company. You can't expect replies in 3 hours. All their tickets go in order. Im sure hostgator will help you out. If you want more help you can try to PM hostgator.com (Brent) here on WHT.
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i am waitting from yestarday in the support ticket to solve the problem and when i open a cancel ticket they answer me in the same time my support ticket priority ( Critical ) from yestarday and no reply so why its Critical if they will take all this time
Mr Daniel how many customers and members you will lose if your website will close more than 2 days ??
it looks like a database error to me..
it could be you didn't use the same database name/user and hence the connection problem.
you might need to manual change that by yourself.since it is not covered in the 'transfer' for most host.
I would say this one is not the hostgator's problem.