Been a client with Spry for over 2 years. Recently we have been having a lot of disconnects from one of the servers. I have asked them now 3 times to check the hardware and lines to the server. It has been over one week now and they have yet to reply to me telling me when they will do a hardware check.
I am about to cancel and I wanted all to know what type of customer service to expect from www.spry.com .
Seems your ticket is lost. I know them an they seems to be reputable. I think that you have to give them other chance.
Anyway call them.
By the way,
How long had you been with them the trouble happened?
I have a dedicated server through Spry, have been with them for many years (4? 5?) and am not thrilled with their support, either. Their IP addresses have been in a Spamhaus RBL block for a week now (meaning it's impossible to send mail to hotmail and others).
And I don't mean a single IP- I mean *all* of them. I have yet to get much response from Spry on this.
I can't link to it, but it's SBL62432 at Spamhaus's SBL.
Mass disconnects on both servers. Called and spoke with a member of your staff and even ordered 2 more gigs of ram for the outstanding and over inflated price of 800 bucks.
Asked your staff member to look into the mass disconnects. 7 days later, not even a return email concerning the mass disconnects. Not even ram installed emails or thank you or w/e.
I called softlayer and received 2 servers, in 2 hours. Move my clients over and was done.
I emailed inquiry at spry to find out where is my refund for the service that has been little short of horrid only to see it get bounced back. I called your office only to hear the staff member tell me my window for refund was over... ha, good tactic. Bounce emails back so the window for refund expires, nice work.
All in all, my 2 years with spry has been pleasant. The only time I have an issue and I am treated as if I just purchases a no frills vehicle for 10 bucks when I have given Spry almost 14k over 2 years.
I am sorry that we were not able stay synchronized with your expectations in this instance - I have spoken with our billing department to confirm that your RAM order was canceled (prior to installation) and a refund was processed for your last month of service.
We're not happy to lose your business, but I hope that things work out well with your new provider.
Now is 2010, Spry has been sold to an X company, Support has disappeared. Is not bad, is nonresistant! I can't login into my account and the site only show a message "if you signed up before May 2010" to login in the old site. But.. that's impossible because the old site redirects to the new one.. So I can't login, there's no email support address in the hole site.. I'm afraid anytime my server can fail and there won't be any chance to recover.. What a terrible situation! Avoid Spry.com It was great before 2010, now is a fraudulent company!
Spry has gotten progressively worse through the years. I've had accounts with them for about a decade now. In the last few years, I've been moving clients from them and never adding clients to them. At this point, I only have one client with them, plus one of my own domains that I've just been dreading migrating because of its complexities. Plus, someone else is paying for the VPS.
But, ugh, just ugh. Haven't touched the server in a while, primarily using it for email and an archival site that I don't care much about. Now all of a sudden I'm having major email problems. Put in a ticket which wasn't replied to in 5 hours. So I called, having been email-less on my personal account all day. They basically say that it's a server-based problem, but my problem, and I have to fix it and leave it at that.
I agree. Spry sucks. I've been so much happier with clients I've switched to people like Knownhost. Much faster servers with much better support.