My website went down 2 days ago and today I see this message.
This web hosting account has been suspended for one of the following
- Unpaid invoice(s)
- Network damage or service interruption
- Administrative monitoring
Please keep in mind that if an account holds unpaid invoices for thirty (30)
days, the account will be terminated.
I ask support (because there's no way it hasn't been paid) and they tell me that blog that barely received any visitors (alexa rating 2.5 million or something) that it's making the server prone to ddos attack and that softlayer, platinumservermanagement and their support staff all confirmed this and that they are willing to work with us to ensure it doesn't happen again.
They would however like to charge us a fee for the nominal damage of their time and accounts lost in this process.
They can't possibly expect us to pay for the accounts lost, downtime and them trying to mitigate a DDOS attack on a server. (I HIGHLY doubt it's our blog since it's just a celebrity gossip blog and barely gets any visitors).