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Needed - Chat Script
I need a script where a client can chat with an expert while paying them per minute. LivePerson is just too expensive. Any other ideas?
I also need this to be integrated with an email service/pay for answers via email.
Have you taken a look at the Kayako Support Suite module recently released for pay per email / ticket support ?
Using Kayako' template system you could restrict Chat support to a pay only department and use the pay per ticket/callback module to charge clients in blocks of 10/20 minutes etc.
Maybe this is not of much help but just though it might be worth exploring, heres the link:
Have you tried Kasamba? They allow the agents / chatters to charge by the minute. Instead of buying seats like with others you simply pay kasamba a percentage of the per-minute.
Yes, I have tried Kasamba, which is why I want to get away from it. Kasamba charges you over 30% for chat, plus the initial 17 cent start up or whatever. I used it for almost a year and stopped.
Originally Posted by jlw253