Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Anybody used or using 1and1

[skillipedia]

They look like they have their decent share of the market and they are having good offers - 50% discount.
Has anybody tried or currently using one of their dedicated servers?

Thanks

[ComplexDrive]

Just do a search of 1and1 review.

[HNLV]

I used 1and1 back in 2003. But my needs exceeded so I ordered one of their better servers. Waited for 3 weeks, never did get it, so I moved on.

When I was there they were great, despite numerous complaints on WHT. I guess mainly because I never contacted their tech support cause I could take care of everything by myself.

[bitserve]

They have a custom kernel that may get annoying for power users, their network routing isn't always that good, and if you ever need to open a ticket, you'll never get a competent reply.

Besides that, they're pretty good.

[centralusa]

We use their dedicated servers (windows) and have had great uptime, network speed is always fast and reliable. The functionality they offer is great for disaster recovery you can use the control panel to perform a hardware reboot if the machine is completely down or shutdown inadvertently. You can also reboot into safe mode if necessary. You have full serial port access so you can access the server even if network is down, this even allows you to monitor the real time status of the server as it boots up. In real disaster situation you can even reprovision the entire server from scratch with new OS.

Now I give all these positives as I really think the reason that you have so much control is that 1and1 understand that they are going to provide you with little to no top level support. This is the big catch and the glaring complaint you will hear throughout these forums. Their support without doubt is probably on par with the worst out there. As we've never had any critical hardware issue or major downtime we've not yet had to put this level of support to the test but when and if we do let's say I am a little concerned.

[quarkdoll]

Originally Posted by bitserve

They have a custom kernel that may get annoying for power users, their network routing isn't always that good, and if you ever need to open a ticket, you'll never get a competent reply.

Totally agree that the support sucks (like 19+ days with no backup server, nothing but BS from tech support during that period - and the data gone when it returned) - *but* the kernel can be rebuilt by the power user with no problem.

[stealthiss]

When I was hosting with them the service was OK, but the tech support, help and paperwork when you needed to upgrade your service or change something was a pain... but that was a few years ago, they might have changed now. But the service was OK from what I remember.

[Georgecooldude]

Used them from 2002 to 2004.

Avoid like the plague. You want to cancel then they make that hard and always lose your cancellation forms which you have to fax! Nope they will not accept signed, scanned and emailed!

Support is always a few days to reply. And then you get a useless response. A support issue could go on for days.

Overbilling. Well try proving they are wrong. Accounts will ignore you. Techs will ignore you. You end up paying otherwise they hijack your entire account including all domains.

And the control panel is extremely slow and buggy.

I'd avoid 1and1 if I were you.

[bread_man]

I had a root server for a year and was happy with everything (cost, speed, services) until my first need for support. My server hung while shutting down on a Friday night and they would not fix it over the weekend. My 12 production websites were down because nobody would go over to my server and press the power button. Their call center (at least for the US) is outsourced and has no effective communication with their data centers. The heavily accented customer support folks read from FAQ cards as I begged them to restore my server. If you choose to get 1and1 and your server has a hardware or network issue on a weekend, god help you.

[djorgensen]

Ive got 3 servers with. No major issues to speak off. Had a couple of disk failures which resulted in days of downtime (you need to convince them the disk has gone, and thats not easy). Price isnt too bad.

If you do a search on the net, I found a site (forgot the name) which had the numbers of all their data centres. I called one of these and within minutes the disk was changed! I suppose you have to know who to complain too

[IPv6]

Very VERY good as long as you know what you're doing.


Don't expect support. At all.

[Biju]

Originally Posted by Procyon

Very VERY good as long as you know what you're doing.


Don't expect support. At all.

The truth of 1 and 1. Make a search here and you would find a lot of negative reviews

[woods01]

We've never had a dedicated server or webhosting from them. But we did hold a large portfolio of domains with them years ago and I can pledge that ANY accounting issue that arises (your fault or theirs) results in your entire account being frozen. So if you have dedicated servers, webhosting, domains etc... all in the same account, your going to be really SOL if something happens. Our problem was the domains we were purchasing (in bulk) didn't have their prices listed. So we assumed the pricing was one thing when it was actually ALOT more.

1&1 has positioned itself the way it has because it's pretty much exempt from certain laws. They come in with a Pennsylvania address but the more you look into that, you end up in another country with sailboat picture of 1&1. Im pretty sure it would really really be hard taking any type of legal action against them in the event you were taken advantage of. Judging only from the domain busines we've had and hosting reviews we've seen, NEXT

[bread_man]

Originally Posted by Procyon

Very VERY good as long as you know what you're doing.

Don't expect support. At all.

Even if you know what you're doing, you shouldn't trust 1and1 for any website or service that can't be down for 72 hours and not suffer. I can administer my boxes (security, patching, config) just fine. What I can't do is to push the power button when it needs it.

I've heard some positive things about their tech support. But trust me, if your issue isn't something that the guys in the Philippine call center can't remotely do, you're screwed.

[IPv6]

Originally Posted by bread_man

Even if you know what you're doing, you shouldn't trust 1and1 for any website or service that can't be down for 72 hours and not suffer. I can administer my boxes (security, patching, config) just fine. What I can't do is to push the power button when it needs it.

I've heard some positive things about their tech support. But trust me, if your issue isn't something that the guys in the Philippine call center can't remotely do, you're screwed.

i've had 100% uptime for ..the past 2 years