Web Hosting Talk : Web Hosting Main Forums : Reseller Hosting : Hostgator accepted my order and then booted me out

[VanTheMan]

Signed up with hostgator earlier today.

Paid with paypal, received account info and later a email stating that they don't accept orders from my country unless paid by wire transfer for one year in full.

Has anyone had the same issue?

Van

[Swelly]

Never heard of that...pretty weird. If they are doing that I would say run for your life for a new host.

Plenty of them to choose from. Good luck!

[VanTheMan]

Yes sound weird I know, spend 45 minutes on live chat to get a decent explanation but no luck.

[Atarim]

Paid is paid, seems to me.

[VanTheMan]

Originally Posted by The Hosting Team

Paid is paid, seems to me.

Thats what I thought, the thing is now I have to wait 2 days to get my money back from paypal and I have to pay bank fees to my cc provider for payment and refund.

[Siropel]

Where are you from?
(I will hate to be in that situation)

[BrentOfHG]

I'm guessing your account is either from China or South Africa. We've decided to stop taking orders from a few countries unless paid by wire transfer.

We can verify with a copy of credit card, id, phone call etc, and more orders end up being fraud then good. It's crazy how sophisticated the fraudsters have become.

Send me a pm with your domain and I'll see what I can do to hook you up.

[VanTheMan]

Originally Posted by Siropel

Where are you from?
(I will hate to be in that situation)

South Africa

[VanTheMan]

Originally Posted by hostgator.com

I'm guessing your account is either from China or South Africa. We've decided to stop taking orders from a few countries unless paid by wire transfer.

We can verify with a copy of credit card, id, phone call etc, and more orders end up being fraud then good. It's crazy how sophisticated the fraudsters have become.

Send me a pm with your domain and I'll see what I can do to hook you up.

Thank you will pm you shortly, but surely this should be mentioned on your site and/or on the order form.

Any assistance will be appreciated.

[VanTheMan]

Originally Posted by hostgator.com

I'm guessing your account is either from China or South Africa. We've decided to stop taking orders from a few countries unless paid by wire transfer.

We can verify with a copy of credit card, id, phone call etc, and more orders end up being fraud then good. It's crazy how sophisticated the fraudsters have become.

Send me a pm with your domain and I'll see what I can do to hook you up.

I have send you a pm as requested. Hoping to hear from you soon.

[stjoenetworks]

I would think that something of this nature should be blocked from their order system.

For instance if the IP or address or phone or (whatever criteria is chosesn) of the person placing the order is within either of the 2 countries listed they get redirected to an explination of why they can't order.

Hope they get this sorted for you, mate.

ene

[net]

Originally Posted by hostgator.com

I'm guessing your account is either from China or South Africa. We've decided to stop taking orders from a few countries unless paid by wire transfer.

We can verify with a copy of credit card, id, phone call etc, and more orders end up being fraud then good. It's crazy how sophisticated the fraudsters have become.

Send me a pm with your domain and I'll see what I can do to hook you up.

If that is the case, you shouldn't accept the order or at least put some reminder that you do not allow orders coming from those specific country.

What a shame! How about those respectful and honest business man who live in China ?

Oh well, it is your choice and business :-)

To the OP: I recommend you to look for other host. There are plenty that is more stable and reliable.


Net

[johannes]

Originally Posted by hostgator.com

I'm guessing your account is either from China or South Africa. We've decided to stop taking orders from a few countries unless paid by wire transfer.

We can verify with a copy of credit card, id, phone call etc, and more orders end up being fraud then good. It's crazy how sophisticated the fraudsters have become.

Send me a pm with your domain and I'll see what I can do to hook you up.

I find this unacceptable as what is wrong with South Africas. We don't have any issues with your country. i do business with paypal all the time and the fact that paypal except me what give you the right to discriminate against South Africans. We pay in dollars and my credit card is also with Virgin and you know owns virgin Money

I say VANTHEMAN go somewhere else. i am with prontohost.net and scalahosting and have no problem.

<< snipped: english only >> (Sorry didn't know that)

[johannes]

I just had chat with hostgator and here is the transcript.
(not sure if i can post here but if in error i will remove)

Welcome to HostGator Live Chat! You are now chatting with 'Daniel C' Daniel C: Welcome to HostGator, how may I assist you?
johan: hi i believe your company discriminate against sOUTH aFRICANS
Daniel C: How so?
johan: a sa signed up with you payed with paypal and later his account was cancelled because he is from SA
Daniel C: It may have been cancelled due to fraud, but we do not discriminate on ethnicity or origin.
johan: no it wasnt as the money was already processed and now he have to wait for a refund from paypal. one of you people also stated on WHT that you dont except orders from SA unless it is wired and for a full year. Wouldnt you say that is discriminate
Daniel C: Yes, that is our policy.
johan: why?
Daniel C: A lot of fraud does occur in certain areas, so we have updated our policy accordingly.
johan: so you are saying we South Africans cant be trusted?
Daniel C: I am not saying that at all, but the fraud ratings are higher in certain areas.
johan: South Africa?
Daniel C: South Africa, Nigeria, China, among others
johan: I see, why dont you state that on your website then?
Daniel C: I will inform the management, but I have not control on what is on the website.
johan: So Paypal excepts me but you wont?
Daniel C: That is our policy sir.
Daniel C: I cannot change it.
johan: Bad policy and people should know about that. Well i have to take my business elsewhere
Daniel C: Ok, have a great day.




Just wondering if this on there website is truth or what

• 600 Gigs of Web Hosting Space
• 6,000 Gigabytes of Bandwidth
• All for 7.95

[DephNet[Paul]]

would think that something of this nature should be blocked from their order system.

For instance if the IP or address or phone or (whatever criteria is chosesn) of the person placing the order is within either of the 2 countries listed they get redirected to an explination of why they can't order.

Hope they get this sorted for you, mate.

ene

The thing is they DO allow you to order, and use their services, if you are from those two countries, you just need to have a yearly contract.

Just wondering if this on there website is truth or what

• 600 Gigs of Web Hosting Space
• 6,000 Gigabytes of Bandwidth
• All for 7.95

Yes you can use all of those resources, as long as you do not abuse any of the other rules on their TOS. I for one had a HG account for a couple months and used it as a file store and used up, I think, 90% of my space.

Paul