Results 1 to 17 of 17
  1. #1
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,965

    legacy kayako type system

    You know the kayako version WHT uses? Is there any company out there who has a simple ticket system like that?

    I dont want user registration, I dont want a system with a plethora of features and all those frills.

    I know there is a free alternative, eTicket. But I need a paid one so that there are constant updates and doesn't just do updates when they feel like it.

    Basically it needs to be very simple, go to the link and submit ticket.
    Email: info ///at/// honelive.com

  2. #2
    Join Date
    Sep 2004
    Posts
    1,904

  3. #3
    Join Date
    Mar 2003
    Location
    United States
    Posts
    3,675
    http://www.activecampaign.com/supporttrio/

    Had a good experience with them. They don't do all of the Web 2.0 Ajax stuff that seems to frustrate some and they've been good to me.

  4. #4
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,965
    Quote Originally Posted by jerett View Post
    That will not work because the user has to signup to view their existing tickets. They cant just put their email and ticket id to view the tickets.
    Email: info ///at/// honelive.com

  5. #5
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,965
    Quote Originally Posted by CrazyTech View Post
    http://www.activecampaign.com/supporttrio/

    Had a good experience with them. They don't do all of the Web 2.0 Ajax stuff that seems to frustrate some and they've been good to me.
    This is nice, at least you dont have to sign up to view tickets and stuff.

    But it still has all those knowledgebase, server status....like Kayako 3.

    I guess knowledge base and stuff are ok, but signing up is a hassle for what I am looking for.
    Email: info ///at/// honelive.com

  6. #6
    Join Date
    Jun 2001
    Location
    Denver, CO
    Posts
    3,301
    If you order Kayako 3, you can get a Kayako 2 license. We still actually use Kaykao 2...
    Jay Sudowski // Handy Networks LLC // Co-Founder & CTO
    AS30475 - Level(3), HE, Telia, XO and Cogent. Noction optimized network.
    Offering Dedicated Server and Colocation Hosting from our SSAE 16 SOC 2, Type 2 Certified Data Center.
    Current specials here. Check them out.

  7. #7

    What about craftysyntax?

    I use craftysyntax.com and is good.

    Anyboy knows about them?

    Regards.

  8. #8
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,965
    Quote Originally Posted by Jay Suds View Post
    If you order Kayako 3, you can get a Kayako 2 license. We still actually use Kaykao 2...
    But then, I am assuming they will eventually stop support for v2, anytime soon?
    Email: info ///at/// honelive.com

  9. #9
    Join Date
    Feb 2007
    Location
    United Kingdom
    Posts
    102
    Smartertools are bringing out a new version of SmarterTickets, would post a link the the screen dumps but there forum seems to be down.

  10. #10
    Join Date
    Jan 2006
    Location
    Jersey
    Posts
    2,965
    Quote Originally Posted by Jay Suds View Post
    If you order Kayako 3, you can get a Kayako 2 license. We still actually use Kaykao 2...
    Eh...no good mate, there is no support or updates for kayako v2.

    I guess there is not a lot of money to make with just a simple software, LOL.
    Email: info ///at/// honelive.com

  11. #11
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Could always build your own.

  12. #12
    Join Date
    Aug 2003
    Location
    MA
    Posts
    182
    What about:

    http://www.inverseflow.com/products/helpdesk/index.php

    I haven't actually used it, and know nothing more than of a few companies that use it - so no personal experience. Meets the users being able to view tickets via email/ID however.
    Wayne Reavill. CEO,
    WebHostingBuzz.com

  13. #13
    Join Date
    Jun 2003
    Location
    UK
    Posts
    6,601
    As a security aside if a user just has to put in an email address what is to stop an attacker getting all the information from the tickets?
    Russ Foster - Industry Curmudgeon

  14. #14
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Quote Originally Posted by BlueDotted View Post
    What about:

    http://www.inverseflow.com/products/helpdesk/index.php

    I haven't actually used it, and know nothing more than of a few companies that use it - so no personal experience. Meets the users being able to view tickets via email/ID however.
    http://www.h2desk.com/pmos/

  15. #15
    Join Date
    Sep 2004
    Location
    Chennai , India
    Posts
    4,608
    Quote Originally Posted by Anantha View Post
    You know the kayako version WHT uses? Is there any company out there who has a simple ticket system like that?

    I dont want user registration, I dont want a system with a plethora of features and all those frills.

    I know there is a free alternative, eTicket. But I need a paid one so that there are constant updates and doesn't just do updates when they feel like it.

    Basically it needs to be very simple, go to the link and submit ticket.
    I think you can ask WHT on whether they was a custamization by them or the kayoko team.

  16. #16
    Join Date
    Feb 2007
    Location
    United Kingdom
    Posts
    102

  17. #17
    Join Date
    Aug 2003
    Location
    MA
    Posts
    182
    Quote Originally Posted by layer0 View Post
    Wasn't aware of that, very good info!
    Wayne Reavill. CEO,
    WebHostingBuzz.com

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •