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  #1  
Old 01-10-2008, 01:13 AM
hpham hpham is offline
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HyperVM is still alive?


I have sent them few questions, but never get reply. On their forums, there are other requests without reply either http://forum.lxlabs.com/index.php?t=...=3130&start=0&

I wonder if someone here on WHT can get contact with them? Is this company still working?



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  #2  
Old 01-10-2008, 01:59 AM
@Matt @Matt is offline
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To be honest with you I have to say they have the worst support! I've contacted them in the past and was told to submit a ticket. I submit a ticket then they tell me to do something else. They are alive but will choose to answer only certain support questions. http://forum.lxlabs.com/index.php?t=usrinfo&id=6& . If you don't mind me asking what type of issues are you currently having?

  #3  
Old 01-10-2008, 02:55 AM
hpham hpham is offline
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Not a real issue. I was sending some pre-sales questions. Sent to sales without any reply. Then I tried to catch someone in live chat, they asked me to send to lxhelp. Did it, and nothing returned either. I thought they're closed and dont want to have new sales

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  #4  
Old 01-10-2008, 03:10 AM
jbwebhosting jbwebhosting is offline
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I was wondering the same... I just received October's invoice for my licenses and Nov and Dec aren't generated in the client area at all so I can't pay for those yet

I've sent an email to sales about this without response.

I have a feeling they are overwhelmed with a few of the larger hosts adopting their panel, hypervm. cough, cough, vpslink and maybe a few others....

And simple support tickets take several days only to get a dummy response.

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  #5  
Old 01-10-2008, 03:11 AM
@Matt @Matt is offline
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Well, I guess they do not want your business... I would suggest emailing, helpdesk, and forum to contact them and if they don't respond back its their loss.

  #6  
Old 01-10-2008, 03:18 AM
hpham hpham is offline
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Quote:
Originally Posted by jbwebhosting View Post
I was wondering the same... I just received October's invoice for my licenses and Nov and Dec aren't generated in the client area at all so I can't pay for those yet.
lolz... havent pay but the software is still functioning? Will they give free software

  #7  
Old 01-10-2008, 03:24 AM
jbwebhosting jbwebhosting is offline
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Yeah, the strangest thing.. I received an invoice two days ago and paid it, but it was for October! HyperVM has been running fine though, I just figured they were WAY behind and emailed then on it, but I haven't heard back from them yet, clients area shows my latest invoice being October's....

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  #8  
Old 01-10-2008, 05:03 AM
Adam H Adam H is offline
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You can use the live chat on their site for sales questions, if i ever ask a question on livechat they say its for sales only.

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  #9  
Old 01-10-2008, 05:16 AM
hpham hpham is offline
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I tried with live chat several times, even I can see lx_lxsales there, but useless

Connecting to the chat personnel... Please wait
It appears there's no one in the channel. Please leave your message here, or please contact lxhelp@lxlabs.com. We apologize for the inconvenience

  #10  
Old 01-10-2008, 05:17 AM
jbwebhosting jbwebhosting is offline
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live chat is not available but i've emailed and opened a billing ticket...

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  #11  
Old 01-10-2008, 06:59 AM
VAGU-Jeffrey VAGU-Jeffrey is offline
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Live Chat is available from time-to-time. You just have to catch them at the right time. We have deployed HyperVm and have had no problemss. But, we also had no reason needed to contact there support team so I guess it depends on what your trying to do.

  #12  
Old 01-10-2008, 07:03 AM
jbwebhosting jbwebhosting is offline
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I got a response from sales:
You will receive the invoice soon.

Thanks.

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  #13  
Old 01-10-2008, 08:08 AM
Dougy Dougy is offline
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I've had a 32 VPS license on my server for 6 months, never had to pay. Never had an invoice generated.

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  #14  
Old 01-10-2008, 03:50 PM
CoffinSupply CoffinSupply is offline
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HVM is very slow.

  #15  
Old 01-10-2008, 04:28 PM
@Matt @Matt is offline
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How is it slow?

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