HyperVM is still alive?

hpham · #1 01-10-2008, 01:13 AM

I have sent them few questions, but never get reply. On their forums, there are other requests without reply either http://forum.lxlabs.com/index.php?t=...=3130&start=0&

I wonder if someone here on WHT can get contact with them? Is this company still working?

PogiWeb · #2 01-10-2008, 01:59 AM

To be honest with you I have to say they have the worst support! I've contacted them in the past and was told to submit a ticket. I submit a ticket then they tell me to do something else. They are alive but will choose to answer only certain support questions. http://forum.lxlabs.com/index.php?t=usrinfo&id=6& . If you don't mind me asking what type of issues are you currently having?

hpham · #3 01-10-2008, 02:55 AM

Not a real issue. I was sending some pre-sales questions. Sent to sales without any reply. Then I tried to catch someone in live chat, they asked me to send to lxhelp. Did it, and nothing returned either. I thought they're closed and dont want to have new sales

jbwebhosting · #4 01-10-2008, 03:10 AM

I was wondering the same... I just received October's invoice for my licenses and Nov and Dec aren't generated in the client area at all so I can't pay for those yet

I've sent an email to sales about this without response.

I have a feeling they are overwhelmed with a few of the larger hosts adopting their panel, hypervm. cough, cough, vpslink

and maybe a few others....

And simple support tickets take several days only to get a dummy response.

PogiWeb · #5 01-10-2008, 03:11 AM

Well, I guess they do not want your business... I would suggest emailing, helpdesk, and forum to contact them and if they don't respond back its their loss.

hpham · #6 01-10-2008, 03:18 AM

Quote:

Originally Posted by jbwebhosting

I was wondering the same... I just received October's invoice for my licenses and Nov and Dec aren't generated in the client area at all so I can't pay for those yet.

lolz... havent pay but the software is still functioning? Will they give free software

jbwebhosting · #7 01-10-2008, 03:24 AM

Yeah, the strangest thing.. I received an invoice two days ago and paid it, but it was for October! HyperVM has been running fine though, I just figured they were WAY behind and emailed then on it, but I haven't heard back from them yet, clients area shows my latest invoice being October's....

Adam H · #8 01-10-2008, 05:03 AM

You can use the live chat on their site for sales questions, if i ever ask a question on livechat they say its for sales only.

hpham · #9 01-10-2008, 05:16 AM

I tried with live chat several times, even I can see lx_lxsales there, but useless

Connecting to the chat personnel... Please wait
It appears there's no one in the channel. Please leave your message here, or please contact lxhelp@lxlabs.com. We apologize for the inconvenience

jbwebhosting · #10 01-10-2008, 05:17 AM

live chat is not available but i've emailed and opened a billing ticket...

VAGU-Jeffrey · #11 01-10-2008, 06:59 AM

Live Chat is available from time-to-time. You just have to catch them at the right time. We have deployed HyperVm and have had no problemss. But, we also had no reason needed to contact there support team so I guess it depends on what your trying to do.