I have been looking at many live chat scripts, I am looking for the best one there is (has all the features, is very stable, and very easy to use for both customers and us), but there does not seem to be any one in particular that stands out from the rest.
I am looking for an owned license, not a hosted license, so provide support will not do it for me. PHP Live I have heard they are no longer updating or giving good support etc. and then there are many others which just dont seem to stand out.
I searched WHT but many threads on this are quite old and outdated now, so I thought it would be good to start a fresh up to date list of opinions and suggestions on what you think is the best live chat script out now.
Here is a list I was putting together for your reference (didnt finish it)
We're using Kayako Live response and its pretty good, you can track your visitors and watch them on your screen, and if you think there's a potential customer you can initiate a force chat by popping up a chat window, that's pretty cool, and their support is also better than i thought, and if you ask them, u can getta discount too
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We use Provide Support. It is very well designed, includes many features like Post Chat Survey, Windows Desktop software, pro active chats and a lot more. Plus, because it is not hosted on our servers, it is not taking up any resources and leaves space for other important programs and scripts.
We'll be going with ProvideSupport ourselves. After doing some research I think it's affordable and has many features. I believe the company has been in operation since 2003, so unlike OSICodes, they won't disappear, I hope.
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Well a follow up on my experience with TrioLive...
I had some issues with it, namely performance...
I went back and spoke with someone from ChatStat and tried it again... It is actually pretty awesome! I have been using ChatStat for most of today and I am going to try it out for a couple more days, but I believe it may be the best I've tried!
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Well, I have made a very deep search in the internet, there are too many video chat scripts and it was hard to choose. Few days ago I bought the script from this company streamingvideosoftware dot info and I am very happy with it. It has a lot of great functions and guys there were very kind, we spent few hours in testing with them. What I like except great functions is very good service. All the time there was a girl who helped me with everything and answered all my questions.