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01-09-2008, 09:34 PM #1WHT Addict
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- Dec 2005
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what is the best live chat script
I have been looking at many live chat scripts, I am looking for the best one there is (has all the features, is very stable, and very easy to use for both customers and us), but there does not seem to be any one in particular that stands out from the rest.
I am looking for an owned license, not a hosted license, so provide support will not do it for me. PHP Live I have heard they are no longer updating or giving good support etc. and then there are many others which just dont seem to stand out.
I searched WHT but many threads on this are quite old and outdated now, so I thought it would be good to start a fresh up to date list of opinions and suggestions on what you think is the best live chat script out now.
Here is a list I was putting together for your reference (didnt finish it)
Product: TrioLive
URL: http://www.activecampaign.com/triolive/feature_tour.php
Price: $379 (owned license - One time fee)
Description: Both web based and desktop application.
Pros:
Cons: Does not offer a chat escalation service. (That I can see)
Product: Saeven/CRM
URL: http://crm.saeven.net/index.php?page=solution
Price: $165 + ($95 chat module) (owned license - one time fee)
Description: Complete helpdesk/email management/scheduler and live chat system
Pros:
Cons:
Product: Koyako
URL: http://www.kayako.com/
Price: $299.95 (LiveResponse Owned) or $499.95 (SupportSuite Owned)
Description:
Pros:
Cons:
Product: Provide Support Live Chat
URL: http://www.providesupport.com/features/index.html
Price: 1 year subscription $99 (1 operator) $198 (3 Operators) $396 (10 Operators)
Description:
Pros:
Cons: Expensive and you can not host it yourself
Product: Help Center Live Community
URL: http://helpcenterlive.com/dru/
Price: Free
Description:
Pros: Free
Cons:
Product: Crafty Syntax Live Help
URL: http://www.craftysyntax.com/
Price: Free
Description:
Pros:free
Cons:
Product: Live Help - Star Develop
URL: http://livehelp.stardevelop.com/
Price: $119.95 (owned license - single domain)
Description:
Pros:
Cons:
Product: PHP Live! Support
URL: http://www.phplivesupport.com/features_source.php
Price: $89.95 (owned license - One time fee - multiple domains as long as they are in your company name)
Description:
Pros:
Cons:
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01-09-2008, 09:41 PM #2Aspiring Evangelist
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- Aug 2007
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- 410
Live Help - Star Develop by far. They are awesome!
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01-09-2008, 10:34 PM #3Web Hosting Guru
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- Mar 2005
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- 327
Yes, i agree StarDevelop is the best option. I have used it and it is really a good product, their support is amazing!
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01-09-2008, 11:49 PM #4Web Hosting Master
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I just started using the free Crafty Syntax Live Help and I'm happy with it so far.
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01-10-2008, 12:04 AM #5Newbie
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we are testing liveperson. a bit expensive but good
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01-10-2008, 12:06 AM #6Web Hosting Guru
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01-10-2008, 01:01 AM #7WHT Addict
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Well I just purchased Live Help, it does seem like one of the best choices in terms of for what you get and price. as soon as I get it set up, I will comment more.
Keep your suggestions coming in tho, I am sure this updated thread will help others
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01-10-2008, 01:05 AM #8New Member
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- Jan 2008
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- 1
There is a great one but not very known called realtimequery.
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01-10-2008, 05:29 PM #9Disabled
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- Aug 2006
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- Canada
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Is there any free one which user can integrate with their website ?
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01-12-2008, 04:55 PM #10Junior Guru Wannabe
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- Nov 2006
- Posts
- 83
We're using Kayako Live response and its pretty good, you can track your visitors and watch them on your screen, and if you think there's a potential customer you can initiate a force chat by popping up a chat window, that's pretty cool, and their support is also better than i thought, and if you ask them, u can getta discount too
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01-12-2008, 11:17 PM #11Junior Guru
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VERY interesting thread, hornstar. Lots of people have been asking me for such list. Good job, thanks
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01-13-2008, 12:24 AM #12Junior Guru
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Avoid PHP Live! Support
Product: PHP Live! Support
This firm is to be avoided at all costs. They are either out of business or in the process of doing so.
Go to thier main website, osicodes.com and try to contract them via any listed email addresses or numbers.
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01-13-2008, 06:14 AM #13Web Hosting Guru
- Join Date
- Mar 2005
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- 327
cerberus use to have a free live script, i am not sure if they still support it, since i am unable to find it on the new website, but the script is still available for download.
you can also check the
Crafty Syntax http://www.craftysyntax.com/
and
Help Center Live http://www.helpcenterlive.com/
they are both offer with Fantastico, so you can install it with just a few clicks.
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01-13-2008, 06:27 AM #14Web Hosting Master
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- Sep 2007
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We use Provide Support. It is very well designed, includes many features like Post Chat Survey, Windows Desktop software, pro active chats and a lot more. Plus, because it is not hosted on our servers, it is not taking up any resources and leaves space for other important programs and scripts.
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01-13-2008, 11:58 AM #15Junior Guru
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- Nov 2004
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- Madurai, India
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- 218
we have sitechatter.com , and happy with it
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01-13-2008, 01:34 PM #16Newbie
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- Jan 2008
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- 16
I use - Coffeecup - easy to install and very cheap!
Kev
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01-13-2008, 04:03 PM #17Web Hosting Master
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We'll be going with ProvideSupport ourselves. After doing some research I think it's affordable and has many features. I believe the company has been in operation since 2003, so unlike OSICodes, they won't disappear, I hope.
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01-13-2008, 04:26 PM #18Aspiring Evangelist
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There's also boldchat and LivePerson.
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01-15-2008, 06:40 PM #19Newbie
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I was looking into Star Develop for awhile. It is better then koyake because it is more user friendly and it is cheaper. The koyako license cost 299+ and you can get the star develop license for 119.
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01-22-2008, 09:25 PM #20Web Hosting Master
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We are using Crafty Syntax...
I like it, small footprint and great performance...
They also have a desktop application for it that is still in BETA but I have been using it for a while and it works great!
If you are looking for opensource, I highly suggest Crafty Syntax!█ Daniel | Server Complete, LLC
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01-22-2008, 09:54 PM #21Web Hosting Master
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I love chatstat, www.chatstat.com
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01-22-2008, 10:11 PM #22Web Hosting Master
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01-25-2008, 12:33 AM #23Web Hosting Master
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Well a follow up on my experience with TrioLive...
I had some issues with it, namely performance...
I went back and spoke with someone from ChatStat and tried it again... It is actually pretty awesome! I have been using ChatStat for most of today and I am going to try it out for a couple more days, but I believe it may be the best I've tried!█ Daniel | Server Complete, LLC
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01-25-2008, 08:39 AM #24Registered User
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- Nov 2007
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- Pakistan
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We use Live Support and it rocks. In past tried almost all software including live person, stardevelop, phplive, but none of them come close to this in stability and ease of use.
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05-14-2008, 02:27 PM #25New Member
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- May 2008
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- 1
Well, I have made a very deep search in the internet, there are too many video chat scripts and it was hard to choose. Few days ago I bought the script from this company streamingvideosoftware dot info and I am very happy with it. It has a lot of great functions and guys there were very kind, we spent few hours in testing with them. What I like except great functions is very good service. All the time there was a girl who helped me with everything and answered all my questions.