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  1. #1
    Join Date
    Dec 2005
    Location
    Australia, Brisbane
    Posts
    147

    what is the best live chat script

    I have been looking at many live chat scripts, I am looking for the best one there is (has all the features, is very stable, and very easy to use for both customers and us), but there does not seem to be any one in particular that stands out from the rest.

    I am looking for an owned license, not a hosted license, so provide support will not do it for me. PHP Live I have heard they are no longer updating or giving good support etc. and then there are many others which just dont seem to stand out.

    I searched WHT but many threads on this are quite old and outdated now, so I thought it would be good to start a fresh up to date list of opinions and suggestions on what you think is the best live chat script out now.

    Here is a list I was putting together for your reference (didnt finish it)

    Product: TrioLive
    URL: http://www.activecampaign.com/triolive/feature_tour.php
    Price: $379 (owned license - One time fee)
    Description: Both web based and desktop application.
    Pros:
    Cons: Does not offer a chat escalation service. (That I can see)

    Product: Saeven/CRM
    URL: http://crm.saeven.net/index.php?page=solution
    Price: $165 + ($95 chat module) (owned license - one time fee)
    Description: Complete helpdesk/email management/scheduler and live chat system
    Pros:
    Cons:

    Product: Koyako
    URL: http://www.kayako.com/
    Price: $299.95 (LiveResponse Owned) or $499.95 (SupportSuite Owned)
    Description:
    Pros:
    Cons:

    Product: Provide Support Live Chat
    URL: http://www.providesupport.com/features/index.html
    Price: 1 year subscription $99 (1 operator) $198 (3 Operators) $396 (10 Operators)
    Description:
    Pros:
    Cons: Expensive and you can not host it yourself

    Product: Help Center Live Community
    URL: http://helpcenterlive.com/dru/
    Price: Free
    Description:
    Pros: Free
    Cons:

    Product: Crafty Syntax Live Help
    URL: http://www.craftysyntax.com/
    Price: Free
    Description:
    Pros:free
    Cons:

    Product: Live Help - Star Develop
    URL: http://livehelp.stardevelop.com/
    Price: $119.95 (owned license - single domain)
    Description:
    Pros:
    Cons:

    Product: PHP Live! Support
    URL: http://www.phplivesupport.com/features_source.php
    Price: $89.95 (owned license - One time fee - multiple domains as long as they are in your company name)
    Description:
    Pros:
    Cons:

  2. #2
    Join Date
    Aug 2007
    Posts
    410
    Live Help - Star Develop by far. They are awesome!

  3. #3
    Join Date
    Mar 2005
    Posts
    327
    Yes, i agree StarDevelop is the best option. I have used it and it is really a good product, their support is amazing!
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  4. #4
    I just started using the free Crafty Syntax Live Help and I'm happy with it so far.
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  5. #5
    Join Date
    May 2006
    Location
    Las Vegas
    Posts
    22
    we are testing liveperson. a bit expensive but good
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  6. #6
    Join Date
    Aug 2003
    Posts
    320
    Quote Originally Posted by Soskel34 View Post
    Live Help - Star Develop by far. They are awesome!
    Most definitely agree here!! We use them and they are both an awesome company and their product is very reliable and not too costly either.

    ene

  7. #7
    Join Date
    Dec 2005
    Location
    Australia, Brisbane
    Posts
    147
    Well I just purchased Live Help, it does seem like one of the best choices in terms of for what you get and price. as soon as I get it set up, I will comment more.

    Keep your suggestions coming in tho, I am sure this updated thread will help others

  8. #8
    There is a great one but not very known called realtimequery.

  9. #9
    Join Date
    Aug 2006
    Location
    Canada
    Posts
    287
    Is there any free one which user can integrate with their website ?

  10. #10
    We're using Kayako Live response and its pretty good, you can track your visitors and watch them on your screen, and if you think there's a potential customer you can initiate a force chat by popping up a chat window, that's pretty cool, and their support is also better than i thought, and if you ask them, u can getta discount too
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  11. #11
    Join Date
    Jul 2004
    Location
    Athens, Greece
    Posts
    203
    VERY interesting thread, hornstar. Lots of people have been asking me for such list. Good job, thanks

    Any other free/open-source ones?
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  12. #12
    Join Date
    Jan 2003
    Location
    Rancho Cucamonga, CA
    Posts
    246

    Avoid PHP Live! Support

    Product: PHP Live! Support

    This firm is to be avoided at all costs. They are either out of business or in the process of doing so.

    Go to thier main website, osicodes.com and try to contract them via any listed email addresses or numbers.
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  13. #13
    Join Date
    Mar 2005
    Posts
    327
    Quote Originally Posted by psyxakias View Post
    VERY interesting thread, hornstar. Lots of people have been asking me for such list. Good job, thanks

    Any other free/open-source ones?
    cerberus use to have a free live script, i am not sure if they still support it, since i am unable to find it on the new website, but the script is still available for download.

    you can also check the

    Crafty Syntax http://www.craftysyntax.com/

    and

    Help Center Live http://www.helpcenterlive.com/

    they are both offer with Fantastico, so you can install it with just a few clicks.
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  14. #14
    Join Date
    Sep 2007
    Posts
    1,016
    We use Provide Support. It is very well designed, includes many features like Post Chat Survey, Windows Desktop software, pro active chats and a lot more. Plus, because it is not hosted on our servers, it is not taking up any resources and leaves space for other important programs and scripts.

  15. #15
    Join Date
    Nov 2004
    Location
    Madurai, India
    Posts
    217
    we have sitechatter.com , and happy with it

  16. #16
    I use - Coffeecup - easy to install and very cheap!

    Kev

  17. #17
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,795
    We'll be going with ProvideSupport ourselves. After doing some research I think it's affordable and has many features. I believe the company has been in operation since 2003, so unlike OSICodes, they won't disappear, I hope.
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  18. #18
    Join Date
    Aug 2002
    Location
    Manchester, UK
    Posts
    367
    There's also boldchat and LivePerson.
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  19. #19
    I was looking into Star Develop for awhile. It is better then koyake because it is more user friendly and it is cheaper. The koyako license cost 299+ and you can get the star develop license for 119.

  20. #20
    Join Date
    Jan 2008
    Location
    Jax, FL
    Posts
    2,707
    We are using Crafty Syntax...

    I like it, small footprint and great performance...

    They also have a desktop application for it that is still in BETA but I have been using it for a while and it works great!

    If you are looking for opensource, I highly suggest Crafty Syntax!
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  21. #21
    Join Date
    May 2007
    Location
    Arizona
    Posts
    1,201
    I love chatstat, www.chatstat.com

  22. #22
    Join Date
    Jan 2008
    Location
    Jax, FL
    Posts
    2,707
    Quote Originally Posted by Internet-Guru View Post
    I love chatstat, www.chatstat.com
    I actually tried chatstat this morning and did not care much for it...

    After reading some more about TrioLive I've decided to give it a try... It's pretty cool...

    I am going to use it for a few days and see if it is better than Crafty Syntax.
    Daniel | Server Complete, LLC
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  23. #23
    Join Date
    Jan 2008
    Location
    Jax, FL
    Posts
    2,707
    Well a follow up on my experience with TrioLive...

    I had some issues with it, namely performance...

    I went back and spoke with someone from ChatStat and tried it again... It is actually pretty awesome! I have been using ChatStat for most of today and I am going to try it out for a couple more days, but I believe it may be the best I've tried!
    Daniel | Server Complete, LLC
    Windows VPS // Dedicated Servers // Backup Services
    Wholly owned hardware and self operated network (AS19531) in Jacksonville, FL

  24. #24
    Join Date
    Nov 2007
    Location
    Pakistan
    Posts
    62
    We use Live Support and it rocks. In past tried almost all software including live person, stardevelop, phplive, but none of them come close to this in stability and ease of use.

  25. #25
    Well, I have made a very deep search in the internet, there are too many video chat scripts and it was hard to choose. Few days ago I bought the script from this company streamingvideosoftware dot info and I am very happy with it. It has a lot of great functions and guys there were very kind, we spent few hours in testing with them. What I like except great functions is very good service. All the time there was a girl who helped me with everything and answered all my questions.

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