Results 1 to 6 of 6
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01-09-2008, 03:40 PM #1Newbie
- Join Date
- Aug 2007
- Posts
- 7
Good Ticketing/ Asset Management Software
Does anyone know of any good software that possibly includes a ticketing system and asset management control? Im trying to find something that does both and possibly include system monitoring.
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01-09-2008, 05:16 PM #2Web Hosting Guru
- Join Date
- Jul 2004
- Posts
- 300
go to www.ubersmith.com
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02-08-2008, 02:29 PM #3Newbie
- Join Date
- Aug 2007
- Posts
- 7
Ubersmith looks good but I was wondering if there were any other choices. Basically im looking for something that may have SLA (Service Level Agreement)
For instance I know of
PerlDesk (no asset control)
Rt Tracker (No asset control)
ConnectWise (A POS dont bother its not worth the 17k)
Ubersmith
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02-08-2008, 08:53 PM #4Hosting Specialist
- Join Date
- Sep 2003
- Location
- Washington, USA
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- 3,262
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02-08-2008, 09:04 PM #5Newbie
- Join Date
- Aug 2007
- Posts
- 7
We have contracts with response times for our customers which is kinda why we need sla incorporated into the software.
For instance:
If a certain customer opens a emergency ticket we have a certain amount of time to actually resolve/handle the problem otherwise it gets escalated up.
It confuses me too so im not really that pressed to get it. More so just looking for a open source ticketing system that works.
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02-08-2008, 11:41 PM #6Living in the Virtual World
- Join Date
- Nov 2005
- Location
- Portland, Oregon
- Posts
- 1,081
I believe kayako has this (it did when I last used it). Their site is http://www.kayako.com/.
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