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  1. #1

    Good Ticketing/ Asset Management Software

    Does anyone know of any good software that possibly includes a ticketing system and asset management control? Im trying to find something that does both and possibly include system monitoring.

  2. #2
    Join Date
    Jul 2004
    Posts
    300

  3. #3
    Ubersmith looks good but I was wondering if there were any other choices. Basically im looking for something that may have SLA (Service Level Agreement)

    For instance I know of

    PerlDesk (no asset control)
    Rt Tracker (No asset control)
    ConnectWise (A POS dont bother its not worth the 17k)
    Ubersmith

  4. #4
    Join Date
    Sep 2003
    Location
    Washington, USA
    Posts
    3,262
    Quote Originally Posted by Bijaz Aeterna View Post
    Ubersmith looks good but I was wondering if there were any other choices. Basically im looking for something that may have SLA (Service Level Agreement)
    What do you mean by a service level agreement for a piece of software?
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  5. #5
    We have contracts with response times for our customers which is kinda why we need sla incorporated into the software.

    For instance:

    If a certain customer opens a emergency ticket we have a certain amount of time to actually resolve/handle the problem otherwise it gets escalated up.

    It confuses me too so im not really that pressed to get it. More so just looking for a open source ticketing system that works.

  6. #6
    Join Date
    Nov 2005
    Location
    Portland, Oregon
    Posts
    1,081
    I believe kayako has this (it did when I last used it). Their site is http://www.kayako.com/.
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