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  1. #1
    Join Date
    Feb 2003
    Location
    Chicago, IL
    Posts
    722

    WHT Admin License Verification Support Away?

    I've sent in two tickets now to WHT about WHMCS license verification (as my license expires soon and I have a buyer it is very urgent) and have not received any replies except for one ticket being moved to the verification support department and the other ticket marked urgent as not being replied to). WHT is very good about responding but I have not received any information from WHT since Jan 7th (very strange for WHT itself since replies are usually within a few hours). Anybody else experiencing delayed response times to tickets?
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  2. #2
    Join Date
    Jun 2006
    Location
    Amex & Amex
    Posts
    1,276
    I believe they have to wait from the actual vendors to verify the licenses. Once they get verification, I'm sure they'll get back to you ASAP. In general, in my experience, they address most tickets within several hours.

  3. #3
    Join Date
    Aug 2003
    Location
    Pittsburgh
    Posts
    3,479
    What's your ticket ID?

  4. #4
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    Quote Originally Posted by amex View Post
    I believe they have to wait from the actual vendors to verify the licenses...
    That process can take several days sometimes. Generally, we update the ticket when we contact the developer to let the member know we've done so and are waiting on their response.

    And then there's the other side where tickets get lost in the shuffle. As dollar said, let us know your ticket number and we'll look into it.
    There is no best host. There is only the host that's best for you.

  5. #5
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    Quote Originally Posted by SoftWareRevue View Post
    As dollar said
    You mean CArmstrong
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  6. #6
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    Maybe.




















    *wipes glasses
    There is no best host. There is only the host that's best for you.

  7. #7
    Join Date
    Aug 2003
    Location
    Pittsburgh
    Posts
    3,479
    Dennis just calls us all "Hey you!" anyway, so names are just optional.

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