Well he can not take the risk that you are lying to him for extra time. I'm not saying that you are lieing, but there are plenty of people that do. He is just a reseller, he will have to pay his datacenter even if he is scammed out of the payment, so he doesn't want to take the risk.
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This is why, when it comes to holiday, it is smart to pay in advance to avoid the problem.
Yep, we had several customers do exactly that and I applaud them for such foresight.
Here, the issue is that YOU aren't able to pay them, that is your fault. I don't see any issue with the provider demanding you pay for a service you're receiving. Sure, some additional flexibility would be nice, but generally, resellers cannot afford to give you that kind of flexibility. If that is an issue for you, maybe you shouldn't be dealing with resellers?
I didn't know that banks closed for a week and half anywhere in the world. Seems a bit odd.
I can't blame the host for saying they would disconnect you. I'm sure everyone here has heard the "I just need a few days to make payment" thing only to never get paid. That's why we have a policy for disconnect if payment isn't made.
Matt Kelly WCiT.net Managed and Unmanaged
Budget VPS, Cloud and Colocation
It might be time to find a better bank. I've never run into a bank here in the states that closes for more than a day at a time.
Amen to that!! ... although, there are a couple of holidays where banks will be closed two days in a row (Sunday and Columbus Day, or Sunday and Labor Day). However, two days is nowhere near a week and a half! Somehow, something here sounds very fishy...
To the OP: web hosts are not banks. It is not fair to expect your web host to bankroll your server. They rely on you paying your bill on time, so they can pay their bill on your server in time.
Most Savvis/LT resellers have a very, very narrow margin on servers (like, $5-10/month, if that) ... the rest of your fees go straight through to LT. That means that they NEED your money in order to pay the bill, because they are not banking enough profit to be able to arbitrarily "float you" when you didn't think ahead to pre-load your credit card.
I am sorry, but I think this is best described as a lesson in cash management. Live and learn. Your server bill is always due on the 1st -- plan ahead.
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