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  1. #1
    Join Date
    May 2004
    Location
    Milton, Florida
    Posts
    786

    Surfspeedy acquired by Jumpline, Inc ??

    We would like to announce some exciting news. Jumpline, Inc. has recently acquired SurfSpeedy. Jumpline is a privately owned, tier one hosting provider, servicing over 40,000 websites since 1997. Jumpline's industry experience will result in enormous benefits and opportunities allowing you to be more successful with your online presence.
    Anyone else hear anything from this??

  2. #2
    I think I read something about this, but I forget where.
    Bobby - PreciselyManaged.com - Precision Hosting Solutions
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  3. #3
    Join Date
    Jan 2007
    Location
    Canada
    Posts
    500
    If a company is acquired try checking their website, it's the easiest way of finding proof:

    http://www.surfspeedy.com/jumpline.html

  4. #4
    Join Date
    Jan 2005
    Location
    Richmond, VA
    Posts
    3,119
    When did this happen?
    Daniel B., CEO - Bezoka.com and Ungigs.com
    Hosting Solutions Optimized for: WordPress • Joomla • OpenCart • Moodle
    Data Centers in: Chicago (US), London (UK), Sydney (AU), Sofia (BG), Pori (FI)
    Email Daniel directly: ceo [at] bezoka.com

  5. #5
    Join Date
    Jan 2007
    Location
    Canada
    Posts
    500
    Quote Originally Posted by The Stealthy One View Post
    When did this happen?
    December 31, 2007 as stated on the link I provided by surfspeedy

  6. #6
    Join Date
    Jan 2005
    Location
    Richmond, VA
    Posts
    3,119
    Hmmm...that just says a new customer management system is available. That doesn't necessarily mean that's when the merger was announced or took place, though it could be.
    Daniel B., CEO - Bezoka.com and Ungigs.com
    Hosting Solutions Optimized for: WordPress • Joomla • OpenCart • Moodle
    Data Centers in: Chicago (US), London (UK), Sydney (AU), Sofia (BG), Pori (FI)
    Email Daniel directly: ceo [at] bezoka.com

  7. #7
    Join Date
    Aug 2004
    Location
    Earth
    Posts
    8,154
    A lot of acquisitions happening lately, lets see how this turns out.

  8. #8
    Join Date
    Jun 2003
    Location
    Auckland, New Zealand
    Posts
    30
    I got the email about it 4 hours ago. Anyone have an email I can use to contact them?

  9. #9
    Join Date
    Feb 2005
    Location
    India
    Posts
    1,073
    It's a terrible decision.

    1) They emailed clients new billing access - which doenst even work.

    2) When you try to open a support ticket through the main site it says your domain isnt found (because the billing access itself is flawed)

    3) Recovery of email password / member area pass is denied since our old surfspeedy access was never really moved correctly to the new system.

    THERE IS ABSOLUTELY NO WAY TO CONTACT SURFSPEEDY for existing VPS/dedicated clients except telephone (which happens to be off half the time) Emails sent to sales and support havent been replied to since 48 hours.

    Terrible Acquisition and all without notice. Suddenly you get an email saying things have changed and then you cant access your own billing system.

    Ive got cpanel invalid errors going nonstop all day (since 3 days) - since the acquitition news and I cant open a ticket with those guys (SurfSpeedy) since it rejects all my info (domain, email id, etc).

    Talk about Unprepared movement.

    PS - they increased their prices (Removed the specials) earlier...

    Once again - looks like a bad move.

  10. #10
    Join Date
    Dec 2002
    Location
    Prince Edward Island
    Posts
    2,289
    Shame the move isn't going good. Perhaps they didn't put enough thought into it!

  11. #11
    Join Date
    Aug 2004
    Location
    Waco, TX
    Posts
    389
    Better get out of their quick, before the walls collapse...

  12. #12
    Join Date
    Jun 2007
    Posts
    190
    Surfspeedy is a Nightmare for me. bad, bad, bad and bad customer support

  13. #13
    Join Date
    Oct 2002
    Location
    Manchester, UK
    Posts
    1,179
    Surfspeedy is a Nightmare for me. bad, bad, bad and bad customer support
    If you're going to trash a company, provide examples.

    Shame the move isn't going good. Perhaps they didn't put enough thought into it!
    One persons issues, doesn't neccessarily dictate a failed merger. There are bound to be teething problems.

    People can be to quick to judge on these forums.
    Rob Greenwood
    RedHat Certified, Unix Consultant
    http://www.linkedin.com/in/bilco105

  14. #14
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,920
    Once again - looks like a bad move.
    I guess we'll be hearing if the transition continues that way. A poorly managed transition can be a godsend for the other competitors.

    A lot of acquisitions happening lately
    True, the pace seems to be increasing. Hopefully this won't end up affecting the levels of competition. The consumers would get the short end of the stick then.

  15. #15
    Join Date
    Feb 2005
    Location
    India
    Posts
    1,073
    They replied to tickets fairly well (though they removed live chat and telephone support is as bad as before).

    They apologized for the issues - the billing center doesnt even have our packages (servers / vps or whatever) that we have. They said they are aware of the issues and will try to solve it.

    So basically they didnt think of the transition and jumped into it too fast. I think they were more concentrated on the "Jan 1" change rather than the efficiency and quality of it.

    Hopefully they fix up the flaws and issues soon.

  16. #16
    Is Jumpline still using Sphera?
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