Results 1 to 29 of 29
  1. #1
    Join Date
    Jun 2004
    Location
    India
    Posts
    202

    Big Internet Fraud - Reseller - center.com

    Dear Friends,
    I'm being cheated for last 1 year ... I am being cheated for my money for last 1 year... I don't know what to do?

    I subscribed to www.reseller-center.com for last 3 years for their Phase-I plan which is $25/month.

    This month I found my credit card charged for $800 and more.

    I was so sure about the honesty of reseller-center team I never cared to check for their billings........

    These are the bills charged...
    ____________________________________________________________
    Date: Fri, 28 Dec 2007 05:32:26 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Order Confirmation (#955897-1647131-9)
    Dear Sukhendu Bikas Das Mahapatra,

    This letter informs you of how much was accrued/charged for the
    following operations:
    Login: sukhendu
    Account ID: 955897
    Plan: Hsphere Phase I
    Order: #955897-1647131-9

    Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $104.00


    TOTAL: $0.00
    YOUR CURRENT BALANCE: $0.00



    If you have any questions on the above, contact us at:
    E-Mail: [email protected]
    Phone: 1-888-265-8552
    -----------------------------------------------------------------
    Tue, 25 Dec 2007 05:31:49 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Order Confirmation (#955897-1647131-8)
    Dear Sukhendu Bikas Das Mahapatra,

    This letter informs you of how much was accrued/charged for the
    following operations:
    Login: sukhendu
    Account ID: 955897
    Plan: Hsphere Phase I
    Order: #955897-1647131-8

    Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $104.00


    TOTAL: $0.00
    YOUR CURRENT BALANCE: $0.00



    If you have any questions on the above, contact us at:
    E-Mail: [email protected]
    Phone: 1-888-265-8552
    +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
    Kolkata office space lease - Posh office space available on lease in Kolkata

  2. #2
    Did you contact them to see why they charged you what they did?
    If so, what did they say?
    Webair Internet Development Inc.
    Shared Hosting • Managed Dedicated Servers • SEO
    1.866.WEBAIR.1 • www.webair.com • 24/7/365 Support • Adult Friendly
    My comments do not reflect the views of the company or its management.

  3. #3
    Have you tried contacting them and having the billing staff check into it?
    Bobby - PreciselyManaged.com - Precision Hosting Solutions
    █ Enterprise Shared, Reseller, VPS, Hybrid, and Dedicated Hosting
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  4. #4
    This seems odd, I am sure that it is not meant to be deceptive from your provider's side. Contact their billing department and try to see what's wrong.

    When you get in touch with them, update this thread?

  5. #5
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    Date: Sun, 23 Dec 2007 05:31:36 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Order Confirmation (#955897-1647131-7)
    Dear Sukhendu Bikas Das Mahapatra,

    This letter informs you of how much was accrued/charged for the
    following operations:
    Login: sukhendu
    Account ID: 955897
    Plan: Hsphere Phase I
    Order: #955897-1647131-7

    Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $78.00


    TOTAL: $0.00
    YOUR CURRENT BALANCE: $0.00



    If you have any questions on the above, contact us at:
    E-Mail: [email protected]
    Phone: 1-888-265-8552

    -------------------------------------------------------------------------------------------------------------------------------------
    Date: Thu, 20 Dec 2007 05:31:33 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Order Confirmation (#955897-1647131-6)
    Dear Sukhendu Bikas Das Mahapatra,

    This letter informs you of how much was accrued/charged for the
    following operations:
    Login: sukhendu
    Account ID: 955897
    Plan: Hsphere Phase I
    Order: #955897-1647131-6

    Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $98.00


    TOTAL: $0.00
    YOUR CURRENT BALANCE: $0.00



    If you have any questions on the above, contact us at:
    E-Mail: [email protected]
    Phone: 1-888-265-8552

    -------------------------------------------------------------------------------------------------------------------------------------------
    Date: Wed, 19 Dec 2007 05:31:18 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Order Confirmation (#955897-1647131-5)
    Dear Sukhendu Bikas Das Mahapatra,

    This letter informs you of how much was accrued/charged for the
    following operations:
    Login: sukhendu
    Account ID: 955897
    Plan: Hsphere Phase I
    Order: #955897-1647131-5

    Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $25.00
    ---------------------------------------------------------------------------------------------------------------------------------------------
    Date: Sun, 16 Dec 2007 05:31:02 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Order Confirmation (#955897-1647131-4)
    Dear Sukhendu Bikas Das Mahapatra,

    This letter informs you of how much was accrued/charged for the
    following operations:
    Login: sukhendu
    Account ID: 955897
    Plan: Hsphere Phase I
    Order: #955897-1647131-4

    Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $123.00


    TOTAL: $0.00
    YOUR CURRENT BALANCE: $0.00



    If you have any questions on the above, contact us at:
    E-Mail: [email protected]
    Phone: 1-888-265-8552


    -----------------------------------------------------------------------------------------------------------------------------------------
    Sat, 15 Dec 2007 05:31:09 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Order Confirmation (#955897-1647131-3)
    Dear Sukhendu Bikas Das Mahapatra,

    This letter informs you of how much was accrued/charged for the
    following operations:
    Login: sukhendu
    Account ID: 955897
    Plan: Hsphere Phase I
    Order: #955897-1647131-3

    Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $114.00


    TOTAL: $0.00
    YOUR CURRENT BALANCE: $0.00



    If you have any questions on the above, contact us at:
    E-Mail: [email protected]
    Phone: 1-888-265-8552

    -----------------------------------------------------------------------------------------------------------------------------------------



    TOTAL: $0.00
    YOUR CURRENT BALANCE: $0.00

    -------------------------------------------------------------------------------------------------------------------------------------
    Date: Fri, 14 Dec 2007 05:30:53 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Order Confirmation (#955897-1647131-2)
    Dear Sukhendu Bikas Das Mahapatra,

    This letter informs you of how much was accrued/charged for the
    following operations:
    Login: sukhendu
    Account ID: 955897
    Plan: Hsphere Phase I
    Order: #955897-1647131-2

    Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $107.00


    TOTAL: $0.00
    YOUR CURRENT BALANCE: $0.00



    If you have any questions on the above, contact us at:
    E-Mail: [email protected]
    Phone: 1-888-265-8552
    --------------------------------------------------------------------------------------------------------------------------------------
    Date: Fri, 14 Dec 2007 04:00:34 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Order Confirmation (#955897-1647131-1)
    Dear Sukhendu Bikas Das Mahapatra,

    This letter informs you of how much was accrued/charged for the
    following operations:
    Login: sukhendu
    Account ID: 955897
    Plan: Hsphere Phase I
    Order: #955897-1647131-1

    Monthly fee for Hsphere Phase I plan (12/14/07 - 1/14/08) $25.00
    Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $25.00


    TOTAL: $25.00
    YOUR CURRENT BALANCE: $0.00



    If you have any questions on the above, contact us at:
    E-Mail: [email protected]
    Phone: 1-888-265-8552


    ---------------------------------------------------------------------------------------------------------------------------------------
    Date: Sat, 8 Dec 2007 05:31:02 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Order Confirmation (#955897-1639176-3)
    Dear Sukhendu Bikas Das Mahapatra,

    This letter informs you of how much was accrued/charged for the
    following operations:
    Login: sukhendu
    Account ID: 955897
    Plan: Hsphere Phase I
    Order: #955897-1639176-3

    Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $104.00


    TOTAL: $0.00
    YOUR CURRENT BALANCE: $0.00



    If you have any questions on the above, contact us at:
    E-Mail: [email protected]
    Phone: 1-888-265-8552



    If you have any questions on the above, contact us at:
    E-Mail: [email protected]
    Phone: 1-888-265-8552
    +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
    Kolkata office space lease - Posh office space available on lease in Kolkata

  6. #6
    That still doesn't explain WHAT the charge is for exactly.
    You should really be contacting your host for help on this one before claiming that they are a fraud. You could have been charged some sort of penalty.
    Webair Internet Development Inc.
    Shared Hosting • Managed Dedicated Servers • SEO
    1.866.WEBAIR.1 • www.webair.com • 24/7/365 Support • Adult Friendly
    My comments do not reflect the views of the company or its management.

  7. #7
    Did you contact the billing department? And did you get these bills throughout the year and now you react?

  8. #8
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    I'm being cheated for last 1 year but for this month December 2007 and November 2007 they have gone overboard. I'm giving the full details shortly.
    +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
    Kolkata office space lease - Posh office space available on lease in Kolkata

  9. #9
    If you think that you've been over-billed the last 12 months, how come you didn't raise this issue towards your provider the first month it occured? I am not attacking you, I am only asking out of curiousity to find the reason to this.

  10. #10
    Join Date
    Nov 2007
    Location
    in texas
    Posts
    13
    wow thers probably some kind of penalty if u dont sell once in a while or something tht sucks.

  11. #11
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    They never give reply when you send an email to [email protected]

    -------------------------------------------------------------
    Does anyone knows about reseller-center.com

    Who owns it now?
    -------------------------------------------------------------
    On 12th December 2006 I got this following email :
    Date: Mon, 11 Dec 2006 13:29:03 -0600 (CST)
    From: [email protected] Add to Address Book
    To: [email protected]
    Subject: Important Information Regarding Your Hosting Account
    December 11, 2006

    Dear Sukhendu Bikas

    I am pleased to announce the acquisition of Reseller-Center by
    Trip.net, Inc. of Houston Texas.

    Trip.net is a provider of internet connectivity and web hosting
    services with over ten years of experience. We pride ourselves on exceptional
    customer service and providing our customers products and services
    that are second to none.

    I want to personally welcome you to the Trip.net family. I think you
    will find that we truly care about each and every customer. Let me
    first address a few things that you must be thinking about.

    * Your credit card statement may now say Trip.net
    * Nothing on your account will change.
    * The rate you pay will remain the same. We have acquired companies
    over the years and we have never increased prices.
    * The customer service number will remain the same.

    I like to know what our members are thinking and experiencing. You can
    email me ([email protected]) at anytime and I (not an assistant) will
    read your email. I respond to many of the emails that are sent to me,
    however, there are times I forward certain emails onto someone who is
    better qualified to answer your question.

    Again, welcome to the Trip.net family. We are glad to have you aboard.


    David Allen

    President

    Trip.net, Inc


    PS: Don’t write to me too soon, as I will be on vacation Dec 13-17.
    +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
    Kolkata office space lease - Posh office space available on lease in Kolkata

  12. #12
    you should go for legal action, did you update credit card company about this, you have enoguh info for go for legal action

  13. #13
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    I have blocked my credit card.
    What info should I need to go for a legal action? How to proceed? I'm from India.

    ----------------------------------------------------------------
    I have used only 506.3MB from the allotted 30GB BANDWIDTH (on 31st December 2007) as can be seen from the attached screenshot.
    Attached Thumbnails Attached Thumbnails screenshot1.gif  
    +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
    Kolkata office space lease - Posh office space available on lease in Kolkata

  14. #14
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    I am being cheated of $1732.05 since December 2006.
    I'm sending the FOLLOWING letter to the emails given. What should be the next steps please ADVICE.
    ---------------------------------------------------------------
    Dear Sir,

    I am disgusted to find that I am being cheated of my money for last 1 year. I could not have found this out unless I saw my credit card billings this month.

    I am a subscriber of your Plan: Hsphere Phase I since March 2005 when Mr. Sean Lake was in charge (Login: sukhendu Account ID: 955897 - $25/MONTH)

    This month of December 2007, I found I’m being charged - $879

    December 28, 2007 ------------ $104.00
    25 Dec 2007 ------------ $104.00
    Sun, 23 Dec 2007 -------------- $ 78.00
    20 Dec 2007 -------------- $ 98.00
    19 Dec 2007 --------------------- $ 25.00
    16 Dec 2007 ---------------------- $123.00
    15 Dec 2007 --------------------- $114.00
    Fri, 14 Dec 2007 05:30:53 -0600 (CST) -- $104.00
    Fri, 14 Dec 2007 04:00:34 -0600 (CST) -- $ 25.00
    Sat, 8 Dec 2007 -- $ 104.00
    TOTAL -- $879.00


    On the month of November 2007, I found I’m being charged -------- $96.75

    Fri, 23 Nov 2007 05:31:20 -0600 (CST) ---------------- $71.75
    Wed, 14 Nov 2007 04:00:21 -0600 (CST) -------------- $25.00
    Total -------------------------------------------------------$96.75


    On the month of October 2007, I found I’m being charged -------- $25.00

    On the month of September 2007, I’m being charged ------------- $96.00

    Wed, 26 Sep 2007 05:34:56 -0500 (CDT) ------------------------- $67.00
    Thu, 14 Sep 2006 05:19:31 -0500 (CDT) --------------------------- $29.00
    TOTAL -- $96.00

    On the month of August 2007, I’m being charged --------------- $107.00

    Sun, 26 Aug 2007 05:32:54 -0500 (CDT) ------------------------ $78.00
    Tue, 14 Aug 2007 04:09:17 -0500 (CDT) ------------------------- $29.00
    TOTAL ---------------------------------------------------------------- $107.00


    On the month of July 2007, I’m being charged --------------- $107.00

    Thu, 26 Jul 2007 05:38:11 -0500 (CDT) ------------------------ $78.00
    Sat, 14 Jul 2007 04:11:06 -0500 (CDT) ------------------------- $29.00
    TOTAL ---------------------------------------------------------------- $107.00






    On the month of June 2007, I’m being charged --------------- $107.00

    Tue, 26 Jun 2007 05:32:50 -0500 (CDT) ------------------------ $78.00
    Thu, 14 Jun 2007 04:01:15 -0500 (CDT) ------------------------- $29.00
    TOTAL ---------------------------------------------------------------- $107.00


    On the month of May 2007, I’m being charged --------------- $107.00

    Sat, 26 May 2007 05:32:40 -0500 (CDT) ------------------------ $78.00
    Mon, 14 May 2007 04:06:50 -0500 (CDT) ------------------------- $29.00
    TOTAL ---------------------------------------------------------------- $107.00

    On the month of April 2007, I’m being charged --------------- $107.00

    Thu, 26 Apr 2007 05:32:30 -0500 (CDT) ------------------------ $78.00
    Sat, 14 Apr 2007 04:03:59 -0500 (CDT) ------------------------- $29.00
    TOTAL ---------------------------------------------------------------- $107.00

    On the month of March 2007, I’m being charged --------------- $107.00

    Mon, 26 Mar 2007 05:35:14 -0600 (CST) ------------------------ $78.00
    Wed, 14 Mar 2007 04:01:59 -0600 (CST) ------------------------- $29.00
    TOTAL ---------------------------------------------------------------- $107.00

    On the month of February 2007, I’m being charged --------------- $105.3

    Mon, 26 Feb 2007 05:34:11 -0600 (CST) ------------------------ $78.00
    Wed, 14 Feb 2007 04:00:57 -0600 (CST)------------------------- $27.30
    TOTAL ---------------------------------------------------------------- $105.3

    On the month of January 2007, I’m being charged --------------- $107

    Mon, 26 Feb 2007 05:34:11 -0600 (CST) ------------------------ $80.00
    Wed, 14 Feb 2007 04:00:57 -0600 (CST)------------------------- $27.00
    TOTAL ---------------------------------------------------------------- $107.00

    On the month of December 2006, I’m being charged --------------- $105

    Mon, 26 Feb 2007 05:34:11 -0600 (CST) ------------------------ $78.00
    Wed, 14 Feb 2007 04:00:57 -0600 (CST)------------------------- $27.00
    TOTAL ---------------------------------------------------------------- $105.00



    From the above it is clear that you have overcharged me an amount of $ 1732.05 since December 2006. I’m sending the bills as an attachment with this email.

    You are requested to refund the amount at the earliest otherwise I shall be constraint to take legal action against you.

    Yours truly,

    Sukhendu Bikas Dasmahapatra
    +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
    Kolkata office space lease - Posh office space available on lease in Kolkata

  15. #15
    Quote Originally Posted by sharpnose View Post
    I have blocked my credit card.
    What info should I need to go for a legal action? How to proceed? I'm from India.

    ----------------------------------------------------------------
    I have used only 506.3MB from the allotted 30GB BANDWIDTH (on 31st December 2007) as can be seen from the attached screenshot.
    i would call my credit card company and claim the money back. as i did last year for a similar situation.

    sami hostan

  16. #16
    Join Date
    Jul 2002
    Location
    London, United Kingdom
    Posts
    4,366
    Quote Originally Posted by sharpnose View Post
    This month of December 2007, I found I’m being charged - $879

    December 28, 2007 ------------ $104.00
    25 Dec 2007 ------------ $104.00
    Sun, 23 Dec 2007 -------------- $ 78.00
    20 Dec 2007 -------------- $ 98.00
    19 Dec 2007 --------------------- $ 25.00
    16 Dec 2007 ---------------------- $123.00
    15 Dec 2007 --------------------- $114.00
    Fri, 14 Dec 2007 05:30:53 -0600 (CST) -- $104.00
    Fri, 14 Dec 2007 04:00:34 -0600 (CST) -- $ 25.00
    Sat, 8 Dec 2007 -- $ 104.00
    TOTAL -- $879.00
    If you go into your HSphere account you should be able to see what each of the charges is for. HSphere will charge you for anything you add-on to your plan, or overuse (as opposed to most CP's which just turn you off) as it's very "resource/cost" based.

    Are these extra charges for databases ? Domain registrations ? Custom setups ?

    $900 in a month sounds high, but without knowing exactly what its for ...
    Rob Golding Astutium Ltd - UK based ICANN Accredited Domain Registrar - proud to accept BitCoins
    Buying Web Hosts and Domain Registrars Today @ hostacquisitions.co.uk
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  17. #17
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    Dear Othellotech,

    This is what H-Sphere says: (for the month of December 2007)
    BILLING STATEMENT (OPEN)
    Reseller-Center Payment Due Date: Jan 14, 2008
    Total Payment Due: ($232.00)
    P.O. Box 5328 Statement ID: 1647131
    Katy, TX 77491-5328 Account ID: 955897
    United States User Name: Sukhendu Bikas Das Mahapatra
    Phone: 888-265-8552

    Sukhendu Bikas Das Mahapatra
    Adion Solutions
    497, Narayantala West
    Kolkata 700059
    India

    Statement #955897-1647131 for your account from Dec 14, 2007 until Now

    Account ID Plan Opening Balance Changes Closing Balance
    955897 Hsphere Phase I $0.00 CR -$232.00 -$232.00
    Your activity for your Hsphere Phase I account from Dec 14, 2007 until Now
    Date Description Debits Credits Balances
    12/14/07 4:00 AM Monthly fee for Hsphere Phase I plan (12/14/07 - 1/14/08) Open new billing period (12/14/07 - 1/14/08) $25.00 -$25.00
    12/14/07 4:00 AM Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $25.00 $0.00 CR
    12/14/07 12:00 AM Setup reseller (12/8/07 - 12/14/07) $4.00 -$4.00
    12/14/07 12:00 AM Recurrent reseller (12/8/07 - 12/14/07) $103.00 -$107.00
    12/14/07 5:30 AM Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $107.00 $0.00 CR
    12/15/07 12:00 AM Setup reseller (12/14/07 - 12/15/07) $12.00 -$12.00
    12/15/07 12:00 AM Recurrent reseller (12/14/07 - 12/15/07) $102.00 -$114.00
    12/15/07 5:31 AM Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $114.00 $0.00 CR
    12/16/07 12:00 AM Setup reseller (12/15/07 - 12/16/07) $12.00 -$12.00
    12/16/07 12:00 AM Recurrent reseller (12/15/07 - 12/16/07) $111.00 -$123.00
    12/16/07 5:31 AM Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $123.00 $0.00 CR
    12/17/07 12:00 AM Setup reseller (12/16/07 - 12/17/07) $4.00 -$4.00
    12/17/07 12:00 AM Recurrent reseller (12/16/07 - 12/17/07) $1.00 -$5.00
    12/19/07 12:00 AM Setup reseller (12/17/07 - 12/19/07) $8.00 -$13.00
    12/19/07 12:00 AM Recurrent reseller (12/17/07 - 12/19/07) $12.00 -$25.00
    12/19/07 5:31 AM Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $25.00 $0.00 CR
    12/20/07 12:00 AM Setup reseller (12/19/07 - 12/20/07) $16.00 -$16.00
    12/20/07 12:00 AM Recurrent reseller (12/19/07 - 12/20/07) $82.00 -$98.00
    12/20/07 5:31 AM Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $98.00 $0.00 CR
    12/21/07 12:00 AM Setup reseller (12/20/07 - 12/21/07) $4.00 -$4.00
    12/21/07 12:00 AM Recurrent reseller (12/20/07 - 12/21/07) $1.00 -$5.00
    12/23/07 12:00 AM Recurrent reseller (12/21/07 - 12/23/07) $73.00 -$78.00
    12/23/07 5:31 AM Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $78.00 $0.00 CR
    12/25/07 12:00 AM Setup reseller (12/23/07 - 12/25/07) $4.00 -$4.00
    12/25/07 12:00 AM Recurrent reseller (12/23/07 - 12/25/07) $100.00 -$104.00
    12/25/07 5:31 AM Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $104.00 $0.00 CR
    12/28/07 12:00 AM Setup reseller (12/25/07 - 12/28/07) $4.00 -$4.00
    12/28/07 12:00 AM Recurrent reseller (12/25/07 - 12/28/07) $100.00 -$104.00
    12/28/07 5:32 AM Charge to Credit Card MC # xxxxxxxxxxxx6913 Exp. 12/2007 $104.00 $0.00 CR
    12/29/07 12:00 AM Setup reseller (12/28/07 - 12/29/07) $4.00 -$4.00
    12/29/07 12:00 AM Recurrent reseller (12/28/07 - 12/29/07) $100.00 -$104.00
    1/1/08 12:00 AM Setup reseller (12/29/07 - 1/1/08) $8.00 -$112.00
    1/1/08 12:00 AM Recurrent reseller (12/29/07 - 1/1/08) $120.00 -$232.00
    Ending balance as of: Jan 1, 2008 $1,010.00 $778.00 -$232.00

    Thank You
    -----------------------------------------------------------
    None from the host side has given any reply.
    +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
    Kolkata office space lease - Posh office space available on lease in Kolkata

  18. #18
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    I find my reseller account has been hacked.

    More than 20 domains are created .... but none by me. I'm not being able to change the password.

    And Nobody from the host side will reply.
    +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
    Kolkata office space lease - Posh office space available on lease in Kolkata

  19. #19
    Do you have any idea about how this "hack" occured?

  20. #20
    Join Date
    Jul 2005
    Location
    Cyber World
    Posts
    92
    Dude its easy go to your Credit Card Company and do a chargeback ASAP . Dont wait no longer

  21. #21
    Join Date
    Jul 2005
    Location
    Huh... where am I again?
    Posts
    974
    Quote Originally Posted by sharpnose View Post
    12/14/07 12:00 AM Recurrent reseller (12/8/07 - 12/14/07) $103.00 -$107.00
    There should be a little money "$" on that line that shows what exactly that fee is for.
    Quote Originally Posted by sharpnose View Post
    I find my reseller account has been hacked. Most likely it's the extra domains you mention.
    In that case, you most likely have open billing and no moderation and so accounts are being created as they are signed up for. In your reseller's admin account go to Settings --> Sign-up guard and enable "Moderate everything". That way no one can sign up to a plan without you actually creating it.
    Quote Originally Posted by tytusonline View Post
    Dude its easy go to your Credit Card Company and do a chargeback ASAP . Dont wait no longer
    Yeah, great idea get his account termed, brilliant. Most hosts have in it in their TOS that if you do a chargeback, it's an instant "I cancel my account" notice and bang your account is toast... not saying this shouldn't be done eventually if no action is done, but not right now when the accounts are still live on their servers.

    I'd recommend deleting those accounts you have no knowledge of, discussing the situation with the host, and if they don't play ball as they should -- then move your accounts and do a chargeback. On the other hand, they could win the chargeback as the system is billing correctly according to their plans and they could state the facts (that you used more then the plan allowed) and win.

    EDIT: Also for any other hsphere reseller out there, make sure you go to Settings --> Sign-up guard and enable moderate everything and set the allowed amount to a low number. That way this wont happen to you. Some of the hsphere hosts out there have a method already done up by hspheretemplates.com that prevents this and requires moderation at all times.
    -Steven | u2-web, LLC - Clustered Shared Hosting
    "It is the mark of an educated mind to be able to entertain a thought without accepting it" -Aristotle

  22. #22
    Join Date
    Jul 2005
    Location
    Edinburgh
    Posts
    3,878
    cool...so if your account's been hacked then the fraud's not on the hosting company's part.

    best of luck sorting this mess out.

    owm
    ‹(•Ώ•
    Life's what you make it.

  23. #23
    Join Date
    Jun 2003
    Location
    Nova Scotia, Canada
    Posts
    4,126
    A previous poster has given you the fix here, and unfortunately the fault does appear to lay in your hands and it's not a hacking incident, it's mismanagement. If you have left your signup forms open and also set auto-creation to on, then license usage can really spiral, especially if you happen to have left free plans open for public signup.

    Unfortunately, it sounds like a chargeback would be fraud on your part (and could land you in BIG trouble). Anyone advising you to issue a chargeback is advising you to steal money and defraud multiple corporations. I would personally advise against that, for obvious reasons.

    For those advising the topic starter issue a chargeback: Shame on you. Chargebacks are rarely the resolution to a matter and this topic and the issue apparently at hand should serve as a perfect example of that. The reseller hosting provider appears to have done nothing wrong at all, you're all advocating theft and fraud.

    Sharpnose: Give the provider a call and explain the situation, maybe you can come to some agreement or at least get them to tell you how to permanently fix the issue that caused the overage charges.


    Simon

  24. #24
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    How can one know when there is no answer by email.

    None even picks up the phone.
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  25. #25
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    The no. given in the email 1-888-265-8552

    There is no response.
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  26. #26
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    There was no reply from reseller-center
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  27. #27
    Join Date
    Jun 2004
    Location
    India
    Posts
    202
    Date: Fri, 11 Jan 2008 15:38:50 +0000 (GMT)
    From: "JAIDIP DASMAHAPATRA" <[email protected]> Add to Address Book
    Subject: Re: Your hosting account will be suspended soon
    To: [email protected], [email protected]
    Why my account is suspended?

    Why am I charged $334?
    when my monthly subscription fee is $25/mo?

    --- [email protected] wrote:

    > Dear Sukhendu Bikas Das Mahapatra,
    >
    > Your account will be suspended on Jan 15, 2008 due
    > to the fact that as of
    > Jan 9, 2008 your account has an outstanding balance
    > of -$334.00.
    > Please remit payment immediately.
    >
    > Account details:
    > Login: sukhendu
    > nAccount ID: #955897
    > Plan: Hsphere Phase I
    > Balance: -$334.00
    >
    > If you have any questions, don't hesitate to contact
    > us.
    >
    > Regards,
    > Support Team
    > [email protected]
    >
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  28. #28
    Join Date
    Oct 2003
    Posts
    82
    Thats a real mess, you should explain/discuss/request/ask to get out of, if possible. Not checking CC statements for one year? disbelieving stuff. Goodluck with sorting this out.

  29. #29
    Quote Originally Posted by sharpnose View Post
    There was no reply from reseller-center
    Have you checked your mailserver's logs so that nothing got "stuck" on this end?

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