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  1. #1

    Godaddy.com: Bandwidth Exceeded

    Hi I'm new here.

    I have exceeded my Godaddy Bandwidth, I have a the 5GB/250GB plan, and I am currently on 306GB of used bandwidth (122%). The reason is that I (having enough spare bandwidth (200GB+)) got the idea of mirroring a linux .iso for a project I'm part of, but it kinda got out of hand.

    Yesterday they sent me a mail informing me that I exceeded the bw with 7,2GB. I receive the mail today, and check in my control panel: 56GB exceeded.

    I immediately took down all the files involved, of course.

    I didn't mean for this, but I'm anxious as to how Godaddy will charge this. Does anybody know what Godaddy will charge for let's say 60GB of exceeded bw? What is my best option? Paying for the exceeded bw? Upgrading to another plan?

    I don't know what to do, I hope someone can help.

  2. #2
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    You should drop them a mail asking what's the fee for extra bandwidth for your plan. I bet it's well hidden in the TOS.
    I don't mean to scare you but you can expect a $4 or more for every extra 1GB.
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  3. #3
    Thanks for your reply. I already mailed them with that question, but then a ticket is openend, so getting an answer might take a while.

    I logged in into my control panel, and choose "modify/upgrade account". There you can allocate more bandwidth or diskspace to yourself. I choose 50GB, just to test, and got to a checkout page with 75$. That was pretty pricy in my eyes, so 4$ per GB is outrageous!

    That's why I asked: Isn't it more profitable for me to upgrade to another plan for now? This kind of exceedement is the only time it'll ever happen. I rarely get above 50GB/month, just this time.

    I have no experience in this whatsoeve, so what do you guys suggest/advise?

  4. #4
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    Read their TOS quick, because it will be in there, if not, you can ignore it ^^

    If you really can't pay, email them about it.

    If they insist, run. Are they going to chase a few hundred $$$, probably not, but it's risky!

    Hopefully they will he happy to sort this out, normally hosts suspend accounts or send warning emails, rather than just charge away.
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  5. #5
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    See if they will let you upgrade. If they want you to pay, I suggest running as well. There are plenty og good hosting companies out there.

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    Quote Originally Posted by Epohax View Post
    Thanks for your reply. I already mailed them with that question, but then a ticket is openend, so getting an answer might take a while.

    I logged in into my control panel, and choose "modify/upgrade account". There you can allocate more bandwidth or diskspace to yourself. I choose 50GB, just to test, and got to a checkout page with 75$. That was pretty pricy in my eyes, so 4$ per GB is outrageous!

    That's why I asked: Isn't it more profitable for me to upgrade to another plan for now? This kind of exceedement is the only time it'll ever happen. I rarely get above 50GB/month, just this time.

    I have no experience in this whatsoeve, so what do you guys suggest/advise?
    But it doesn't make sense that you can upgrade after-the-fact without any penalties. They will get you on this, as this is what their model BEGS for: the chance to charge someone for using excessive resources. Just think though, your payment helps balance out the fact they oversell their resources and allows some other person(s) to use their ridiculous amount of bandwidth(if they can) for another month!



    Regards,

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    Quote Originally Posted by SuperBytes View Post
    If they insist, run. Are they going to chase a few hundred $$$, probably not, but it's risky!
    Wow, what a sad example of humanity. That's disappointing & I do hope your own datacenter gets a whiff of the thief you are before you run on them.

    To the OP: Obviously this was a really silly mistake on your part & you should have read the terms prior to messing with them. Mirroring a Linux ISO on a shared hosting package?

    Well, according to the terms of service from 2005 (from a search here on WHT) their pricing was $9.95 per gigabyte of overage. That comes out to $557.20 USD -- but perhaps their terms have been modified since then.

    Enjoy.
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  8. #8
    Thanks for your replies!

    Here is the Godaddy mail I received:

    *********************************************************
    IMPORTANT HOSTING ACCOUNT NOTICE:
    MONTHLY BANDWIDTH EXCEEDED
    *********************************************************

    Dear xxxx,

    This is to notify you that your hosting account has exceeded
    its monthly bandwidth.

    As of 12/30/2007, your hosting account has accumulated
    257,214.62 MB of data transfer. This means that the allowed
    250000 MB of monthly data transfer for xxxxxx.eu
    has been exceeded by 7,214.62 MB.

    You will be charged monthly for any bandwidth you use that
    is over your allotted amount.

    If your bandwidth usage remains at its current level, you
    should upgrade your hosting account as a permanent solution.

    ---------------------------------------------------------
    To check your bandwidth usage or upgrade your account:
    1. Go to GoDaddy.com and click "My Account."
    2. Log in with your user name and password and click
    "Secure Login."
    3. Select the type of hosting account associated with
    the domain name -- WebSite Tonight(R), Quick Shopping Cart(R), or
    Hosting -- that you wish to change.
    4. Your allotted bandwidth displays in the Account
    Details section on the right-side of the page.
    5. If you want to upgrade your account, click
    "Upgrade/Downgrade Account."
    ---------------------------------------------------------

    If you have any questions, please contact:

    + Online Customer Support
    + Phone: (480) 505-8877

    Thank you for choosing GoDaddy.com hosting.

    Sincerely,
    GoDaddy.com

    -----------------------------------------------------------------
    Copyright 2007 GoDaddy.com. All rights reserved
    As you can see, the mail states 7,2GB, which is now already 56GB, but it should have stopped since I deleted the files.

    I paid with paypal, so I guess it's good I didn't use my credit card.

    Running is an option, but it will take my girlfriend's art site down with it.

    This is my mail to Godaddy:

    <snip>
    1. When will the month be reset?
    2. What is the cost of 50GB (probably more, judging by Question 1) of exceeded bandwidth?
    3. I didn't plan on this kind of bandwidth exceedement, it's actually an accident. Can we work something out?
    <snip>
    I'm lost here :-)

  9. #9
    Quote Originally Posted by David View Post
    To the OP: Obviously this was a really silly mistake on your part & you should have read the terms prior to messing with them. Mirroring a Linux ISO on a shared hosting package?

    Well, according to the terms of service from 2005 (from a search here on WHT) their pricing was $9.95 per gigabyte of overage. That comes out to $557.20 USD -- but perhaps their terms have been modified since then.
    If you must know, this is what happened. I mirrored a linux .iso, being a secondary mirror only. People would use my site if the primary one was slow or down. That went quite well. Suddenly, someone editted the wiki (everything is a wiki nowadays) and changed my site as the primary source. I don't know why, I certainly didn't do it myself. There also was a torrent available.

    I understand this is my fault, but I rarely used over 50GB of bandwidth in a month (even though I paid for 250GB every month), this is a horrible accident. I acted as quickly and adequatly as I could, but the damage is done.

    This is the only thing I could find in their legal terms:

    f You are hosting Your web site on Go Daddy's servers, You are responsible for ensuring that there is no excessive overloading on Go Daddy's DNS or servers. In the event that You exceed Your allotted bandwidth or disk space and thereby overload Go Daddy's DNS or servers, You shall be assessed any and all fees, costs and penalties associated with such overloading.
    Where can I find their Terms of Service? What is the actual cost per GB?

    I hope they agree on working something out, considering that I have already payed for ... 200GB per month unused, for about 8 months. Then overusing 50GB one time isn't that big of a deal, now is it?

  10. #10
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    On hostgator they charge i think it was 1 USD or 2 USD for every 1 GB. I don't know about godaddy but it should be around that price.

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  11. #11
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    Quote Originally Posted by SuperBytes View Post
    Read their TOS quick, because it will be in there, if not, you can ignore it ^^

    If you really can't pay, email them about it.

    If they insist, run. Are they going to chase a few hundred $$$, probably not, but it's risky!

    Hopefully they will he happy to sort this out, normally hosts suspend accounts or send warning emails, rather than just charge away.
    Realy nice advise *NOT* how would you feel as a host if people run away from you without paying. This is not really ethical from you at all!

    For the OP : just pay if they ask you (if they ask at all!), you took the service and did agree with the terms of service; next time check the TOS, they are boring to read but well worth to read them.
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  12. #12
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    Quote Originally Posted by Epohax View Post
    If you must know, this is what happened. I mirrored a linux .iso, being a secondary mirror only. People would use my site if the primary one was slow or down. That went quite well. Suddenly, someone editted the wiki (everything is a wiki nowadays) and changed my site as the primary source. I don't know why, I certainly didn't do it myself. There also was a torrent available.

    I understand this is my fault, but I rarely used over 50GB of bandwidth in a month (even though I payed for 250GB every month), this is a horrible accident. I acted as quickly and adequatly as I could, but the damage is done.

    This is the only thing I could find in their legal terms:



    Where can I find their Terms of Service? What is the actual cost per GB?

    I hope they agree on working something out, considering that I have already payed for ... 200GB per month unused, for about 8 months. Then overusing 50GB one time isn't that big of a deal, now is it?
    It probably says somewhere in their TOS that you can't transfer bandwidth. So it wouldn't matter if the other months you used only 50 gigs. But its best to ask them.

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  13. #13
    From the Godaddy FAQ: http://help.godaddy.com/article.php?...d=16&topic_id=

    What is Bandwidth?

    Bandwidth is a measurement of the amount of data allowed to pass between a user’s Web site and the rest of the Internet.

    For example, if your Web site—hosted on a 2GB/month Deluxe hosting account—contains a 1MB picture, that picture can be viewed 2000 times before you exceed the 2,000MB (2GB) limit. You are responsible for ensuring excessive loading does not occur on the DNS or hosting servers. Exceeding your allotted monthly bandwidth results in overloading and will incur an additional charge. Thus, if visitor number 2001 wants to view the same picture, you will be assessed any and all fees, costs, and penalties resulting from the overloading. Failure to pay such bandwidth charges may result in site redirection.

    In general, if you have a commercial site or a site that generates a lot of traffic, you should consider getting additional bandwidth. If you have a basic, personal site that you have set up for friends and family, you probably do not need to order additional bandwidth.
    Site redirection?

  14. #14
    This is their Hosting Agreement, and here are all their agreements

    I can't find a price per GB. It should be written somewhere, right? But where...

  15. #15
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    Quote Originally Posted by 040Hosting View Post
    Realy nice advise *NOT* how would you feel as a host if people run away from you without paying. This is not really ethical from you at all!

    For the OP : just pay if they ask you (if they ask at all!), you took the service and did agree with the terms of service; next time check the TOS, they are boring to read but well worth to read them.
    There are two more things that are pretty unethical...

    1) Charging $4 per GB overage.
    2) Hiding this fact in the TOS.

    If anything could justify not paying, this would be it.
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  16. #16
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    Quote Originally Posted by everity View Post
    There are two more things that are pretty unethical...

    1) Charging $4 per GB overage.
    2) Hiding this fact in the TOS.
    Agreed that $4 would be quite a lot, and frankly i would have let him go with a warning, but that is another story. But as far as i read this thread the $4,00 is an assumption of what they would charge the OP doesnt have a bill yet.

    I do not know if its really hidden, or that the OP didnt check them well enough, frankly i do not have the time to read other hosting providers TOS just for fun. Still it is clear what the limit was of the account and the customers responsibility to make sure he is not going over it.

    We had a customer with a small account but because of a nice article google did write on their blog he suddenly got a major lot of trafic to his site and did go well over its bandwidth, this was not his fault either, how could he know google would mention HIS name and that many people started to visit his website.

    We worked out a sollution with this customer, and will not send him any bills for the masive amount of bandwidth he used. As i believe every host should do, but guess the larger players are not able to do this or are simply not willing to do it.

    I wish the OP good luck with trying to solve this, but still believe everyone should pay his/her bills.
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  17. #17
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    Quote Originally Posted by everity View Post
    There are two more things that are pretty unethical...
    ...

    2) Hiding this fact in the TOS.

    Incorrect. That is the fault of the end-user for not reading. If you feel you can just click-through those annoying "I agree"/"I do not agree" screens then you are liable for the consequences. They made an attempt to tell you what the terms were and you chose not to read it; this is not GoDaddy's fault.

  18. #18
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    Quote Originally Posted by utropicmedia-karl View Post
    Incorrect. That is the fault of the end-user for not reading. If you feel you can just click-through those annoying "I agree"/"I do not agree" screens then you are liable for the consequences. They made an attempt to tell you what the terms were and you chose not to read it; this is not GoDaddy's fault.
    TECHNICALLY, you are right. It is the user's fault for not reading. ETHICALLY, however, is another story.

    Hosts know that people don't read the TOS. If anything is blatantly unfair, they hide it in their TOS on purpose. Just because someone doesn't read your TOS doesn't give you the right to put rules that are completely insane in there so that you can financially rape them when they least expect it. That is unfair, IMO.

    I'm not advising the OP to run without paying, but if he did, he would certainly have a good justification for doing so.

    Also, Karl, I find your "incorrect" to be a bit rude. This is all opinion, not fact. I have my opinion, you have yours. No one is "incorrect."
    Last edited by everity; 12-31-2007 at 11:04 AM.
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  19. #19
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    Quote Originally Posted by everity View Post

    I'm not advising the OP to run without paying, but if he did, he would certainly have a good justification for doing so.
    I am suprised by criminals around here.. where is the good justification?? please bear in mind that godaddy delivers a protection to NOT go over your bandwidth, sure it is disabled on default according to their support site, but they offer the posibility.

    I am absolutely amazed!
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  20. #20
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    Are you saying terms of service are unethical? They don't "hide" anything in their terms of service. You're required to agree to them before signing up.

    What's so underhanded about that?
    Phew. </thread>

    Quote Originally Posted by Everity
    I'm not advising the OP to run without paying, but if he did, he would certainly have a good justification for doing so.
    Disgusting.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  21. #21
    I agree (on the fact that one should read the TOS), but I can't find it in the Terms of Service, at all. If someone has some spare time he/she wants to devote to this, feel free to look. I couldn't find it.

    Thanks for all your help so far. It's really appreciated.

  22. #22
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    You guys are missing the issue. It isn't so much about whether not someone reads the TOS, as it is about what they put in there.

    Legal is not always ethical.

    Even if they were to post this despicable policy in big bold letters on their home page, the fact remains that the policy is extremely unfair.

    A lot of hosts on here have the idea that you can put anything you want in your TOS, and its ok, no matter how ridiculous it may be. Such hosts get away with it because most people are sheep and don't fight it.

    Personally, I think its about time for people to start fighting back. This is one of those cases where someone needs to stand up and force a host to rethink its policy.
    Last edited by everity; 12-31-2007 at 11:10 AM.
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  23. #23
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    Just because they don't include a price in their terms, doesn't mean they cant charge you.
    They clearly state that they can bill you for any overage. They don't need to say anymore than that.

    As for the people telling him to run, I'm just as shocked as David and 040hosting. If it is a few hundred dollars then GoDaddy will probably chase you for it or send it to a collection agency. They won't care if it was an accident or someone edited the wiki, its your fault, not theirs.
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  24. #24
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    Quote Originally Posted by everity View Post
    You guys are missing the issue. It isn't so much about whether not someone reads the TOS, as it is about what they put in there.

    Legal is not always ethical. Even if they were to post this despicable policy in big bold letters on their home page, the fact remains that the policy is extremely unfair.
    Where is the policy unfair ?

    They give you 200GB bandwidth, the OP goes over it, they bill for the additional bandwidth.

    They offer a protection to stop any overage if you go over your limit as well, AND they did notify the OP about this issue.

    Sure i understand it is a sour apple the OP has to bite, but it is no where extremely unfair.
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  25. #25
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    Quote Originally Posted by David View Post
    Are you saying terms of service are unethical? They don't "hide" anything in their terms of service. You're required to agree to them before signing up.

    What's so underhanded about that?
    Phew. </thread>



    Disgusting.
    Yes, David, that is what I'm saying. $4 per GB of overage is what is disgusting.

    Lets think about this. GD is offering 250 GB of transfer for $4 /month. (less than that, really, if you factor in that transfer is not the only thing accounted for in the monthly fee.) This comes out to 1.6 cents per GB. Now, if that is what you are being charged, you are not going to be even remotely expecting it to increase to $4. That is a 25,000 percent increase, if my math is correct. Even if you had read the terms, you would probably have forgotten about this, and GD knows it.

    Furthermore, even if you DID read and remember the terms, there still isn't much you could do about it when your site gets some unexpected traffic.

    David, how can you sit there and tell me this is perfectly fair and that people should just have to deal with it. If that is how you run a business, I feel very sorry for your customers.

    DISGUSTING
    Last edited by everity; 12-31-2007 at 11:23 AM.
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  26. #26
    Quote Originally Posted by Dan_EZPZ View Post
    As for the people telling him to run, I'm just as shocked as David and 040hosting. If it is a few hundred dollars then GoDaddy will probably chase you for it or send it to a collection agency. They won't care if it was an accident or someone edited the wiki, its your fault, not theirs.
    Absolutely. I still hope we can work out a solution, considering we are all humans. But that doesn't change the fact you are 100% right.

    Quote Originally Posted by 040Hosting View Post
    They give you 200GB bandwidth, the OP goes over it, they bill for the additional bandwidth.

    They offer a protection to stop any overage if you go over your limit as well, AND they did notify the OP about this issue.
    1. Yes, Godaddy provides a system which prevents you from going over your bandwidth, but I only heard about it when the damage was done.

    2. Godaddy notified me when it was too late. When I was 7,2GB over the limit (which means, I have to pay 7$, 28$ or even 70$, depending on the price/GB, already!). This is only at a certain point. When I logged it, the bandwidth had increased to 56GB, and even though I deleted the culprit files, it's probably a little more now even. It would be nice if Godaddy had a system that notified me at 90% and 95%. It's not impossible, because my ISP has such a system.

    But again: It's my fault, not theirs.

  27. #27
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    Quote Originally Posted by everity View Post
    Yes, David, that is what I'm saying. $4 per GB of overage is what is disgusting.

    Lets think about this. GD is offering 250 GB of transfer for $4 /month. (less than that, really, if you factor in that transfer is not the only thing accounted for in the monthly fee.) This comes out to 1.6 cents per GB. Now, if that is what you are being charged, you are not going to be even remotely expecting it to increase to $4. That is a 2,500 percent increase. Even if you had read the terms, you would probably have forgotten about this, and GD knows it.

    Furthermore, even if you DID read and remember the terms, there still isn't much you could do about it when your site gets some unexpected traffic.

    How, David, can you sit there and tell me this is perfectly fair and that people should just have to deal with it. If that is how you run a business, I feel very sorry for your customers.

    DISGUSTING
    You have a very funny way to calculate bandwidth prices, ever bought bandwidth yourself ?
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  28. #28
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    Quote Originally Posted by everity View Post
    How, David, can you sit there and tell me this is perfectly fair and that people should just have to deal with it. If that is how you run a business, I feel very sorry for your customers.
    What, according to the terms of service? Of course all companies should adhere to their own terms of service! That's precisely what defines what they offer & any admissible clauses.

    The OP agreed to those terms of service. Whether or not he was aware of the overage fees ahead of time is his own fault -- not GoDaddy's. At any rate, $4 per gigabyte is beyond fair especially for someone who decides to mirror a linux ISO on a shared account and eat a couple of solid Mbps for an evening.
    David
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  29. #29
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    Quote Originally Posted by Epohax View Post
    It would be nice if Godaddy had a system that notified me at 90% and 95%. It's not impossible, because my ISP has such a system.
    And most hosts do as well, but even then customers sometimes overlook it, we did have customers who signed up with email addresses they do not use often and did get their site suspended (we do suspend when their bandwidth limit (thats why we call it limit) is reached.

    As you may have noticed now as well there can be some time between you reading the email and them sending it; no matter what solution a host has, it has always its pro's and con's.

    I still hope you are able to find a solution with them, i truly hope so for you.
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  30. #30
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    eVerity,

    You seem to have some sort of chip on your shoulder against GoDaddy, as if they're "hiding" these things in their terms of service to hide them from clients or something. Terms of Service are precisely that -- the terms of service. The client or end-user is responsible for reading them to find out all of the details about the service.

    In this case, I think that's outside the scope of the topic. The question isn't about the terms -- it's about how much he has to pay. While I think they probably should have defined that in an easier to find location -- they explicitly state its' entirely dependent on usage.

    We've yet to learn what they'll charge him, but remember they run a business. They're not out to "screw" clients just to get a quick buck -- they've got infrastructure to cover just like the rest of us. They don't build their company on screwing customers -- he got his money worth & used up 250 gigs in an evening on a shared account.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  31. #31
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    Quote Originally Posted by everity View Post
    TECHNICALLY, you are right. It is the user's fault for not reading. ETHICALLY, however, is another story.

    Hosts know that people don't read the TOS. If anything is blatantly unfair, they hide it in their TOS on purpose. Just because someone doesn't read your TOS doesn't give you the right to put rules that are completely insane in there so that you can financially rape them when they least expect it. That is unfair, IMO.

    I'm not advising the OP to run without paying, but if he did, he would certainly have a good justification for doing so.

    Also, Karl, I find your "incorrect" to be a bit rude. This is all opinion, not fact. I have my opinion, you have yours. No one is "incorrect."
    He would not have justification for doing so and that would be a breach of contract allowing GD to take the individual to court. Also, regardless of your opinion, the TOS and all those other policies are there to tell people what they are getting. If you don't agree with the TOS or any other policy a host has, take your business somewhere else. (for example)How dare you, as a client, ignore a provider's policies then complain and cause distress when you willfully violate them.

    I agree that we each have our own opinion but contract law is very specific, so for all intents and purposes, there is in fact a correct and incorrect position on this issue. If the individual accepted the terms of the contract, they[individual] are obligated to fulfill the terms of the contract.

    Now if GD doesn't have any reference to a fixed amount of what this charge will be, or their reference is too ambiguous, then a judge would likely tell them to go get bent and fix their documentation. Again, this is all US-law, but even if a person agrees to a contract, there are things that they cannot forfeit even if the contract explicitly calls for them. Additionally, if a contract is not explicit with its wording judge's tend to look down upon them.(e.g. something saying "you will owe a lot of money if you are late" as opposed to saying "you will owe $3 for each day past the due date")



    Regards,

  32. #32
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    Quote Originally Posted by 040Hosting View Post
    ...
    They offer a protection to stop any overage if you go over your limit as well, AND they did notify the OP about this issue.
    ...
    040, you might have a case if GD had sent notification in advance, but they didn't.

    Based on the letter the OP posted, they did not send notification until AFTER he had gone over the limit. How can you blame the OP for that???

    He most likely was unaware of the protection to stop the overage. Again, no human being can be expected to remember every little nuance of your system. Unethical hosts know this, and they take advantage of it. I maintain that this is unfair.
    eVerity.com
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  33. #33
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    eVerity,

    Where do you get off calling GoDaddy unethical?
    Because they have a lengthy terms of service as a result of them actually having one made up proper so they don't get shafted ten different ways daily?

    Stop trying to defer the responsibility away from the client.
    1. The client was aware of the terms and agreed to them upfront.
    2. The client put himself in a situation that almost guaranteed going beyond the limits of the account
    3. The client pays the dues, whatever they may be.

    Sounds fair to me. Again, I think they need to define what those dues are (which I'm sure they do, somewhere -- GoDaddy is very thorough) but that doesn't remove responsibility away from the client in this case.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  34. #34
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    Quote Originally Posted by utropicmedia-karl View Post
    He would not have justification for doing so and that would be a breach of contract allowing GD to take the individual to court. Also, regardless of your opinion, the TOS and all those other policies are there to tell people what they are getting. If you don't agree with the TOS or any other policy a host has, take your business somewhere else. (for example)How dare you, as a client, ignore a provider's policies then complain and cause distress when you willfully violate them.

    I agree that we each have our own opinion but contract law is very specific, so for all intents and purposes, there is in fact a correct and incorrect position on this issue. If the individual accepted the terms of the contract, they[individual] are obligated to fulfill the terms of the contract.

    Now if GD doesn't have any reference to a fixed amount of what this charge will be, or their reference is too ambiguous, then a judge would likely tell them to go get bent and fix their documentation. Again, this is all US-law, but even if a person agrees to a contract, there are things that they cannot forfeit even if the contract explicitly calls for them. Additionally, if a contract is not explicit with its wording judge's tend to look down upon them.(e.g. something saying "you will owe a lot of money if you are late" as opposed to saying "you will owe $3 for each day past the due date")
    Regards,
    Read my post again. Legal vs. ethical. I don't dispute that GD has the legal right to collect. If I had, I would be incorrect. I was referring to the ethical aspect of this. Ethics-related discussions are rarely correct/incorrect. They are not cut-and-dry. They are opinion-based. Therefore, I maintain you should not have labeled my post as "incorrect."

    You are welcome to disagree with me, that is what this forum is about, but starting a post out with "Incorrect" or "wrong" is pretty rude. Even if you are right.
    eVerity.com
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  35. #35
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    Quote Originally Posted by everity View Post

    Even if they were to post this despicable policy in big bold letters on their home page, the fact remains that the policy is extremely unfair.

    ....

    Personally, I think its about time for people to start fighting back. This is one of those cases where someone needs to stand up and force a host to rethink its policy.
    If you don't agree with their policies, DON'T GIVE THEM YOUR BUSINESS. Personally, I am tired of people thinking they are getting 300TB of storage for $3.95/mth then complaining that they didn't read the host's policies and realize that they could only host web-site content, etc.

    Yes, it is time to start fighting back. The first step: customers need to become more educated and realize that you are not going to get a hard-drives worth of space for pennies per month - that there are no magical chocolate pixie-fairy-powered Hard Drives that store Zetabytes of data on a single platter that only a few host(monstor|gator|dream|daddy|foobar) companies have.

    If these hosts rethink their policies you won't see big, bright flashing prices saying "$2.95*/mth for 200GB storage and 5TB transfer" anymore. And after all, that's what suckered, errrr, got you to sign up for these hosts in the first place.


    And to win the fight? Don't spend your money with that host. What, are you going to force them to run their company differently? This is a free-market. You vote with your $$$$$.



    Regards,
    Last edited by utropicmedia-karl; 12-31-2007 at 11:42 AM.

  36. #36
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    eVerity,

    Well, at any rate. You're a thief for even mentioning 'running'.
    Enjoy the karma.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  37. #37
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    I can't believe I agree with David on a topic.


    In other news, the devil is wearing a colorful paisley wool sweater today....

    Quote Originally Posted by David View Post
    eVerity,

    Where do you get off calling GoDaddy unethical?
    Because they have a lengthy terms of service as a result of them actually having one made up proper so they don't get shafted ten different ways daily?

    Stop trying to defer the responsibility away from the client.
    1. The client was aware of the terms and agreed to them upfront.
    2. The client put himself in a situation that almost guaranteed going beyond the limits of the account
    3. The client pays the dues, whatever they may be.

    Sounds fair to me. Again, I think they need to define what those dues are (which I'm sure they do, somewhere -- GoDaddy is very thorough) but that doesn't remove responsibility away from the client in this case.

  38. #38
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    Quote Originally Posted by utropicmedia-karl View Post
    If you don't agree with their policies, DON'T GIVE THEM YOUR BUSINESS. Personally, I am tired of people thinking they are getting 300TB of storage for $3.95/mth then complaining that they didn't read the host's policies and realize that they could only host web-site content, etc.

    Yes, it is time to start fighting back. The first step needs to become more educated and realize that you are not going to get a hard-drives worth of space for pennies per month - that there are no magical chocolate pixie-fairy-powered Hard Drives that store Zetabytes of data on a single platter that only a few host(monstor|gator|dream|daddy|foobar) companies have.

    If these hosts rethink their policies you won't see big, bright flashing prices saying "$2.95*/mth for 200GB storage and 5TB transfer" anymore. And after all, that's what suckered, errrr, got you to sign up for these hosts in the first place.


    And you win the fight? Don't spend your money with that host. What, are you going to force them to run their company differently? This is a free-market. You vote with your $$$$$.

    Regards,
    Lol, I have to mostly agree on this. You do vote with your money.
    eVerity.com
    Celebrating 9 years of customer service. Domain names, shared/semi-dedicated/dedicated hosting, SSL certificates, merchant accounts, reseller options, and referral program, since July 2000.

  39. #39
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    Quote Originally Posted by utropicmedia-karl View Post
    Personally, I am tired of people thinking they are getting 300TB of storage for $3.95/mth then complaining that they didn't read the host's policies and realize that they could only host web-site content, etc.
    The client, in this case, got precisely what he paid for (and 50+ gigs more).

    Quote Originally Posted by utropicmedia-karl View Post
    I can't believe I agree with David on a topic.


    In other news, the devil is wearing a colorful paisley wool sweater today....
    I'm just playing Devil's advocate. In this case though it's fairly hard to disagree with what the terms state explicitly. The client got more than he bargained for, utilized the account to its' full potential and gets to pay as a result.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  40. #40
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    Quote Originally Posted by David View Post
    eVerity,

    Well, at any rate. You're a thief for even mentioning 'running'.
    Enjoy the karma.
    David, you have to accept some losses when you run a business. I have had people run on me when their bill was completely legitimate. Its upsetting, but its part of running a business. If its a high enough amount, it gets sent to collections. There is no "karma" involved.

    If, however, their amount due was not legitimate, I would certainly not pursue collections. I would let them run, as they would be justified in doing so.

    This is a situation where "the customer is right." I can't believe how saying so has you people so upset. Maybe that is why so many consumers have become so distrusting of this industry. You've gone from "the customer is always right" to "screw the customer, the TOS is always right."

    Also, David, in the past I have agreed with most of what you've said. Just because we have one disagreement doesn't justify a personal attack. Threating Karma? I had a higher opinion of you than that.
    Last edited by everity; 12-31-2007 at 11:51 AM.
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