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  #1  
Old
Junior Guru Wannabe
 
Join Date: Sep 2006
Location: Ohio
Posts: 63

Review of Hostgator, LunarPages, SLHost, HostingZoom, and JaguarPC


Hi Folks:

I thought I would do a review of some of the web hosts that I have used or am using over the last year or so.

I'll start off by talking about the 3 webhosts i currently am using.

1. Lunarpages (regular shared hosting account).
2. HostingZoom (regular shared hosing account)
3. Hostgator (Reseller Account)

Lunarpages:
I have had a shared account with Lunarpages since early July.
Positives: Of the different webhosts I have used, they seem to keep php, and other software the most up to date (on the elara server). A webhost that uses older versions of software that have security issues makes me nervous. Another positive of Lunarpages was the free "Coffeecup" software.
Negatives: I really wanted to like Lunarpages when i signed up with them. Of all the hosts I have used in the last few years, the Lunarpages server I'm currently on is down the most. In fact, I currently use my space there just for testing out software (like Joomla) and setting up demos for my current web design clients to learn on (they can learn on the demos as opposed to messing up their live sites!). The server generally has some issue at least ever couple of days were the site is unreachable (either a hight server load and everything times out) or some other issues. Here are a couple of links to problems I posted on their forum: http://www.lunarforums.com/lunarpage...-t42735.0.html
and
http://www.lunarforums.com/lunarpage...-t42548.0.html
The second link involved an addon domain that was set up incorrectly by support. It took 18 tickets (from me... support sent me 14 or so) to fix the problem. Like some webhosts, support would never look at previous tickets and I had to send the same info over and over.

HostingZoom:
HostingZoom has been ok. There haven't really been any issues with the server being down, high cpu usage or any "server" issues. Support has been "ok." No real problems.
Positives: Server has had good uptime, and very few problems. Support responds to problems within 2 to 3 hours usually.
Negatives: I guess its maybe not a "negative" but the thing that sticks out to me the most is the HostingZoom has generally been so "average." What I mean is while the server has running well.... there is nothing that is really outstanding about the server or support. Nothing bad or good really jumps out at me. Support/help is not rude or unprofessional but do not seem to be "warm" and friendly. I tried out ResellerZoom for a week or so and had the same experience.

Hostgator:
I currently have my "live" sites at Hostgator with a Reseller Account (I don't resell....but with designing websites i like having the sites with separate cPanels,etc.).

In the past: a little over a year ago I was with Hostgator and had problems (I asked to be on a server with php5 and MySQL5). This was the only server Hostgator had at the time that had php5 and MySQL5 on it. It was a painful experience (database and many other issues). I decided in November to give Hostgator another try (again on a server with php5 and MySQL 5), and they have been outstanding. I have not had any downtime since signing up.
Positives: Excellent uptime, Support is friendly, The forums have lots of friendly people also. Support answers tickets in about 1/2 the time as HostingZoom. I have not had any of the issues I had a little over a year ago. Lastly, they also offer WHMCS for free with reseller accounts.... awesome program.
Negatives: The main negative for me has to do with backups on the Hostgator accounts. Hostgator uses cPanel. cPanel has built in the ability to do a full cPanel backup of an account and then ftp it to another server. Hostgator has disabled the ability on cPanel accounts to ftp cPanel backups... and only allows the user to download them to their computer or leave them on the server (I'm a backup fanatic).

SLHost
Because of the issue with backing up using ftp, I decided I would try a VPS (plus I liked being able to choose which versions of php, MySQL, Apache, etc. I run). I had a VPS with SLHost for the first half of 2007 (I decided to save some money after the 6 months I had paid were used up and went with Lunarpages...). I tried another VPS with SLHost in late November/ the first half of December this year.
Positives: SLHost has the quickest AND most effective support staff of any host I have ever been with. When I had issues (caused by myself) the support staff responded back quickly (usually about 10 minutes) with a response that indicated they were fixing or working on the issues (I messed up the DNS and other things... not their fault... mine). Other hosts I have been with will trade support tickets with me before they finally work on the issue. SLHost support actually read the tickets (amazing!) and fix the issue. With Lunarpages (above) it took 30 tickets total (between me and support) over a 2 1/2 day periond before an addon domain was fixed. SLHost had more complicated issues fixed in 15 minutes from when the ticket was submitted! The server was never overloaded or down.
Negatives: SLHost is really the only host I have been with in the last few years that I can't find anything negative to say.

Why did I not stay with them the second time? While I know a lot about web design... I just don't know enough about Linux/VPS. I'm sure SLHost would have continued to help me with any issues I caused, I decided to go back with a Reseller account and let someone else manage the server. I decided I could live with the ftp backup issue with Hostgator and signed up for a 1 year contract with Hostgator.

Summary:
For a VPS I had excellent support in every way from SLHost.
For a Reseller Account: Hostgator has a warm and friendly forum, very good server performance and no downtime.

Average: HostingZoom. No major issues or major downtime. The forums and support don't seem as "warm" or inviting as Hostgator (I know thats subjective).

Poor: Lunarpages- a lot of frequent network issues and downtime. In fact, while writing this review, I wanted to check the server load at Lunarpages. I had to put in a support ticket this evening because I could not log in through either cPanel or FTP (support later said it was a network issue).

__________________
Matthew
WCZone -- Quality Web Design @ Affordable Prices!
Currently Hosting with Downtownhost.


Last edited by Certifiedwebpro; 12-27-2007 at 09:22 PM.


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  #2  
Old
Devil's Advocate
 
Join Date: Jul 2005
Location: Edinburgh
Posts: 3,878
thanks for the reviews

owm

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  #3  
Old
Junior Guru Wannabe
 
Join Date: Dec 2007
Posts: 50
wow Nice info! Thanks!

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  #4  
Old
Junior Guru Wannabe
 
Join Date: Sep 2006
Location: Ohio
Posts: 63
Quote:
Originally Posted by adult100mbps View Post
wow Nice info! Thanks!
Thanks. I just posted this to a question in another thread, but since it applies to my review today, I'll post it here too:

I'm not sure how accurate it is, but using: http://www.myipneighbors.com/

Hostgator: It says for wczone.com I have "106 neighbors" (10 of those are mine. The myipneighbors.com seems to only report the actual cPanel accounts/main domains, not the parked domains). I must say up front though that I'm not on a "regular Hostgator reseller account. When I signed up I asked to be put on a reseller server that has php5 and MySQL 5 (most have only MySQL 4).

Lunarpages: (hookedonphones.com) says there are 273 (not including parked domains).

I also have an account with HostingZoom, but since they gave me a static IP, I'm not sure how to check how many total are on the server.

Server Load as measured using cPanel (I know its not real accurate.....)
Hostgator: stays 0.50 and below. I think I saw it get up to 1 before. There aren't many sites on the server so it may use more processor in the future. (2 cpu's)
Hostingzoom: cPanel usually shows between 1 to 3 (right now its 3.6), but the server is a 4 processor/2 core.... 8 cores total. So the load per core is almost always less than 1.
LunarPages: Usually a load of 2 to 5. (daily spikes to 50 or 60 at times, usually for a short period ... 1/2 hour or so). 2 Processor/2cores... 4 cores total.

__________________
Matthew
WCZone -- Quality Web Design @ Affordable Prices!
Currently Hosting with Downtownhost.

  #5  
Old
Web Hosting Evangelist
 
Join Date: Aug 2006
Location: UK
Posts: 530
Quote:
Originally Posted by Certifiedwebpro View Post
Thanks. I just posted this to a question in another thread, but since it applies to my review today, I'll post it here too:

I'm not sure how accurate it is, but using: http://www.myipneighbors.com/

Hostgator: It says for wczone.com I have "106 neighbors" (10 of those are mine. The myipneighbors.com seems to only report the actual cPanel accounts/main domains, not the parked domains). I must say up front though that I'm not on a "regular Hostgator reseller account. When I signed up I asked to be put on a reseller server that has php5 and MySQL 5 (most have only MySQL 4).

Lunarpages: (hookedonphones.com) says there are 273 (not including parked domains).

I also have an account with HostingZoom, but since they gave me a static IP, I'm not sure how to check how many total are on the server.

Server Load as measured using cPanel (I know its not real accurate.....)
Hostgator: stays 0.50 and below. I think I saw it get up to 1 before. There aren't many sites on the server so it may use more processor in the future. (2 cpu's)
Hostingzoom: cPanel usually shows between 1 to 3 (right now its 3.6), but the server is a 4 processor/2 core.... 8 cores total. So the load per core is almost always less than 1.
LunarPages: Usually a load of 2 to 5. (daily spikes to 50 or 60 at times, usually for a short period ... 1/2 hour or so). 2 Processor/2cores... 4 cores total.

What makes you think myipneighbours does not include parked domains in its results?

I have just checked the server my web sites are on and included in the results was a parked domain of mine

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  #6  
Old
Junior Guru Wannabe
 
Join Date: Sep 2006
Location: Ohio
Posts: 63
Quote:
Originally Posted by Keith W View Post
What makes you think myipneighbours does not include parked domains in its results?

I have just checked the server my web sites are on and included in the results was a parked domain of mine
Hi Keith:

I have 10 main domains on my Reseller account. Each of which has parked domains (a total of 59 domains... with 49 parked domains).

None of the parked domains show up, only the main domains (I said parked, not addon domains). Maybe it depends whether they are shown or not on the server or how the server is set up? I think its probably more accurate to NOT include parked domains since they are parked on the main domain that gets the traffic (I use Wordpress/Joomla and if someone accesses the site through a parked domain, they are automatically taken to the main/active domain).

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Matthew
WCZone -- Quality Web Design @ Affordable Prices!
Currently Hosting with Downtownhost.

  #7  
Old
Web Hosting Evangelist
 
Join Date: Aug 2006
Location: UK
Posts: 530
Hi Matthew,

Sorry, I totally missed the part where you said you were on a reseller account, I am not on a reseller myself so maybe that made a difference?

Anyway enjoy the rest of the festive season buddy.

Take care, Keith

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  #8  
Old
Web Hosting Master
 
Join Date: Jan 2003
Location: U.S.A.
Posts: 3,911
I think you forgot to add your review on Jaguarpc

  #9  
Old
Junior Guru Wannabe
 
Join Date: Sep 2006
Location: Ohio
Posts: 63
Quote:
Originally Posted by Matt.G View Post
I think you forgot to add your review on Jaguarpc
Hi Matt:
I was going to comment on Jag, but decided not too. I only used their services for a few days so I decided it wasn't enough to get a good feel for them.

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Matthew
WCZone -- Quality Web Design @ Affordable Prices!
Currently Hosting with Downtownhost.

  #10  
Old
Web Hosting Master
 
Join Date: May 2001
Posts: 2,165
Quote:
Originally Posted by Certifiedwebpro View Post
Hi Matt:
I was going to comment on Jag, but decided not too. I only used their services for a few days so I decided it wasn't enough to get a good feel for them.
cool. very professional.
Looking forward to your further review soon.
Keep it up.

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  #11  
Old
Retired Moderator
 
Join Date: Jun 2004
Location: Canada
Posts: 2,327
Great detail on a select choice of hosts. Well done!

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  #12  
Old
Disabled
 
Join Date: Oct 2006
Posts: 88
Nice sharing. I think Lunarpages is at the risk of overselling even it still not too serious.

  #13  
Old
Web Hosting Geek
 
Join Date: Aug 2004
Location: Chicago
Posts: 7,475
Nice reviews, thank you for sharing this useful information with us.

How did you find these web hosting companies, and what attracted you the most towards them?

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  #14  
Old
Newbie
 
Join Date: Dec 2007
Posts: 16
thanks for the review. i was just about to pull the trigger to go with lunarpages but will have a harder time doing so now.. ;-)

  #15  
Old
Newbie
 
Join Date: Jan 2008
Location: Manila, PH
Posts: 9
Nice reviews. I'm with Lunarpages since last year, had no problems, but my sites kept going down last month. Now I'm planning to switch to another host...

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