Web Hosting Talk : Web Hosting Main Forums : Managed Hosting and Services : Outsourcing Tickets Support

[thcoder]

Dear members,
I want to know, what we needed if we want to provide ticket supports to the webhosts. I meant, only ticket not phone.

I think, we can provide this service at very cheap price. We need experts' help/advice while taking decesion on it.

thanks in advance.

[eclouds]

You mean you want to start an outsourced support company correct?

[thcoder]

absolutely.

[Vinayak_Sharma]

Experience
Trained Staff,
Familiarity to various HelpDesk softwares,
Good Internet connection
Method to receive payment from your clients

This is what comes to my head, may be few more things.

Better look at the Employment Forum, see who needs individuals for his ticket based support, join them, gain some experience in providing support, plan and then start your own Outsourced Support Company.

[thcoder]

Thanks sharma. good suggesion.

[Vinayak_Sharma]

You are welcome.

[amex]

One more thing: Ability to speak in a clear, concise manner. Far too many times issues occur due to mis communications. If your catering an "english" market. Make sure they know "english" extremely well.

[Vinayak_Sharma]

Ability to speak in a clear, concise manner will help, but OP want to provide only ticket support to the web hosts, so I will say good read & write practice.

[amex]

Originally Posted by vinsar

Ability to speak in a clear, concise manner will help, but OP want to provide only ticket support to the web hosts, so I will say good read & write practice.

Right that's what I meant. They have to convey their thoughts in a very clear and precise manner.

[chakky]

Originally Posted by thcoder

Dear members,
I want to know, what we needed if we want to provide ticket supports to the webhosts. I meant, only ticket not phone.

I think, we can provide this service at very cheap price. We need experts' help/advice while taking decesion on it.

thanks in advance.

thcoder, one advice is before you get into this, put a question to yourself...
a) Do you want to start this business to make money?
b) Are you doing it for a livelihood?

Why I ask is, doing development or product development has the advantages that its one time and is priced for your time and you can charge a value for your knowledge.

Services on the other hand is a low margin but a business that depends on volume and is recurring. It will look lucrative initially when you are a one man service provider. But as you scale you will find a lot depends on processes, systems, people management and pricing.

Its easier for people to do services because there is nothing unique in it and its all about CRM and knowing your job.

But the difference is do you want to be a product based company like Microsoft/Apple with tens of billions in revenues and few thousands of people or
do you want to be a Infosys/TCS/Wipro/Accenture with 100,000 plus people and just crossing the billion dollar marks?

Its hard work being in the services industry for long term, but end of the day somebody has to fill in the demand.. so if you feel you can do it, go ahead buddy start a company and give more jobs But do it the right way cause there is money only with volumes and not without the systems and the scalability.

[Masud]

Originally Posted by chakky

thcoder, one advice is before you get into this, put a question to yourself...
a) Do you want to start this business to make money?
b) Are you doing it for a livelihood?

Why I ask is, doing development or product development has the advantages that its one time and is priced for your time and you can charge a value for your knowledge.

Services on the other hand is a low margin but a business that depends on volume and is recurring. It will look lucrative initially when you are a one man service provider. But as you scale you will find a lot depends on processes, systems, people management and pricing.

Its easier for people to do services because there is nothing unique in it and its all about CRM and knowing your job.

But the difference is do you want to be a product based company like Microsoft/Apple with tens of billions in revenues and few thousands of people or
do you want to be a Infosys/TCS/Wipro/Accenture with 100,000 plus people and just crossing the billion dollar marks?
Its hard work being in the services industry for long term, but end of the day somebody has to fill in the demand.. so if you feel you can do it, go ahead buddy start a company and give more jobs But do it the right way cause there is money only with volumes and not without the systems and the scalability.

If he wanted to cross billion $ mark then he would not have asked this question here in the first place!

@thcoder, what vinsar recommended sounds good enough for you to start your own oursourced support business! Good luck...

[chakky]

Masud,
Yes its true.. but the vision should be set at the start..else you learn from experience that you lose ur way half way through and think what went wrong...