Well, I lived in Italy :-) and I've been reselling for a couple years (in the US) and can tell you the most important feature of a host is tech support... of course, reliability is pretty high on the list, too, but if it takes three days to get a response from your host, that means your client will be waiting just as long... reasonable response time, and patience with "newbies" is essential. This is important to help you build a good reputation for your company.
I recently switched to Weberz.com and have been very satisfied with both the personal assistance and quick response time of tech support, as well as, with the hosting itself. It is one of the most full-featured hosts I've found.
Didn't try MatrixReseller Before (Although I was about to) , I am currently with Weberz, and I am so Happy with the Quality of the services and Support. Although It is a new company, but from the first days with them, I found that It is the type of companies I can rely on as a reseller with nice reputation in my region...
Originally posted by keith70 I know Matrixreseller is not a one man show, the have quite a few employees.
Oops! That's what I meant... matrixreseller.com. I wish that either matrixreseller or resellermatrix would change their name. It makes it hard on us dislexic folk; and also gives the good one bad publicity and vice versa.
Originally posted by chrisb I've been looking at weberz too; but AFAIK it is a one-person operation. Is resellermatrix also a one-person operation?
Don't think this is a big issue, Tracy's support is really very fast, and very professional ...
I was hesitating at the beginning due to the same reason. but few days after subscription, I found that it is not a big issue that this is a one man company, as it is run by a responsible and professional person.