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  1. #1
    Join Date
    Sep 2005
    Location
    EGYPT
    Posts
    266

    * JaguarPC - NO Backup For My VPS after Hacked

    Greetings,

    I am a JaguarPC custoemr for more than 8 months now. Yesterday one of my VPS servers hacked.

    OK, things happen, but when i contact the Support team asking for backup they replaied me with this ..

    ==========================
    2007-12-18 / 09:50:51
    Hi,

    Right, but the HW node your VPS is setup on is brand new and we didn't add it it our backup system yet.

    Let us know if you need further assistance.

    Regards,
    Edward

    ==========================

    The support doesn't respond anything clear, just NO BACKUP at all.

    and when i told him that i do not know what should i do now . here is the answer

    ==========================
    2007-12-18 / 10:04:14
    We do daily backups of the vps, however we do not provide guarantees for it. Please check here:

    http://www.jaguarpc.com/about/policies/?aup

    Back-ups : Jaguar Technologies LLC performs daily backups on all of our servers to ensure critical files are never lost. Our server software does create daily backups for users sites that you may download on your own, we do not restore a file any user has accidentally deleted or modified. The back-up restoration is for emergency procedures only. You are advised to backup all of your own files to your local drive. We are not responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups.

    Let us know if you need further assistance.

    Regards,
    Smith
    ==========================

    My Question is where is the protection on the Main server ? when someone can hack my site and hack my VPS using shell or anyway..
    also why they did not help me !!!!
    and what should i do now !!!!
    is it JaguarPC !!??? where is Jag to see this and answer me !!!


    - Till now i cant find solution for my Problem .. and more than 40 website are infected with the exploitable code.

    i do not know what to do !!!

    Thank you.
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  2. #2
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    "We are not responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups. "

    Not quite clear why you think Jaguar is to blame here?

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  3. #3
    Join Date
    Jun 2006
    Location
    India
    Posts
    334
    No matter how good a host is, you should always make local backups yourself to ensure that you don't get into situations like these!

  4. #4
    Join Date
    Sep 2005
    Location
    EGYPT
    Posts
    266
    the problem now that i cant clean my VPS .. and they also didnt help me in my Issue
    █ *Fudevs* ★ Future Developers ★
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  5. #5
    Join Date
    Nov 2002
    Location
    WebHostingTalk
    Posts
    8,878
    * Moved to VPS Forum....

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  6. #6
    Join Date
    Jun 2006
    Location
    Amex & Amex
    Posts
    1,276
    It clearly states this in their AUP. You can't blame them. YOU were the one who accepted those conditions when you signed up.

  7. #7
    Join Date
    Nov 2005
    Location
    Michigan, USA
    Posts
    3,872
    It is a learning curve for you, two things, be sure to read the terms and be sure to backup your data at all costs. Data is almost impossible to recover without backups, and the cost it would take to recover data would cost a lot more than storing backups for years.

    If your VPS was hacked, it was not any fault of their systems, unless they were the ones providing management and securing your VPS, however even a script you installed could have made your VPS vulnerable. This does not seem to be a case where their server was hacked but more of your VPS on their server. That is not really their fault as it's up to you as the customer to secure your own portion. They could have the host node completely secure, but if you don't have your VPS firewalled and take the proper steps to ensure security it is absolutely pointless.

    Good luck to you, even hosts that take backups always say to keep your own just in case. This would be one of those cases.


  8. #8
    Join Date
    Jan 2003
    Location
    U.S.A.
    Posts
    3,911
    Something I never understood is why people assume that other people are going to back up your data. If your data is that valuable you should keep a back up for yourself!

  9. #9
    These two statements seem to be in conflict:

    Back-ups : Jaguar Technologies LLC performs daily backups on all of our servers to ensure critical files are never lost.
    Right, but the HW node your VPS is setup on is brand new and we didn't add it it our backup system yet.
    Ok some delay might have happened. But, the OP states that he has been a customer for eight months.

    In any case, the addition of the server to the backup schedule ought to have happened during the provisioning of the server, *before* any customers were sold on it.
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  10. #10
    Join Date
    Sep 2005
    Posts
    32
    It's all well and good a company using a standard AUP to protect themselves But if they say they do backups then they should do them not say ahh it wasn't added to the backup cycle yet. That is negligence.

    This is the 2nd case I've seen this week of a VPS provider not having a backup for a VPS, once again they stated that they did daily backups but were unable to provide any when a vps was wiped by mistake.

    Yes you should do a local backup but the host have a duty of responsibility to ensure that if they say backups are done that they are actually done.

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