Back-ups : Jaguar Technologies LLC performs daily backups on all of our servers to ensure critical files are never lost. Our server software does create daily backups for users sites that you may download on your own, we do not restore a file any user has accidentally deleted or modified. The back-up restoration is for emergency procedures only. You are advised to backup all of your own files to your local drive. We are not responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups.
Let us know if you need further assistance.
My Question is where is the protection on the Main server ? when someone can hack my site and hack my VPS using shell or anyway..
also why they did not help me !!!!
and what should i do now !!!!
is it JaguarPC !!??? where is Jag to see this and answer me !!!
- Till now i cant find solution for my Problem .. and more than 40 website are infected with the exploitable code.
i do not know what to do !!!
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It is a learning curve for you, two things, be sure to read the terms and be sure to backup your data at all costs. Data is almost impossible to recover without backups, and the cost it would take to recover data would cost a lot more than storing backups for years.
If your VPS was hacked, it was not any fault of their systems, unless they were the ones providing management and securing your VPS, however even a script you installed could have made your VPS vulnerable. This does not seem to be a case where their server was hacked but more of your VPS on their server. That is not really their fault as it's up to you as the customer to secure your own portion. They could have the host node completely secure, but if you don't have your VPS firewalled and take the proper steps to ensure security it is absolutely pointless.
Good luck to you, even hosts that take backups always say to keep your own just in case. This would be one of those cases.
It's all well and good a company using a standard AUP to protect themselves But if they say they do backups then they should do them not say ahh it wasn't added to the backup cycle yet. That is negligence.
This is the 2nd case I've seen this week of a VPS provider not having a backup for a VPS, once again they stated that they did daily backups but were unable to provide any when a vps was wiped by mistake.
Yes you should do a local backup but the host have a duty of responsibility to ensure that if they say backups are done that they are actually done.