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  1. #1

    Problems Sending Emails

    I am currently a reseller's plan to cater a small number of clients(3-4)Mostly friends and families

    They are saying they keep getting error messages like the below while sending out emails :-

    An error was detected while processing a file of BSMTP input.
    The error message was:

    421 Lost incoming connection

    The SMTP transaction started in line 0.
    The error was detected in line 3.
    0 previous messages were successfully processed.
    The rest of the batch was abandoned.
    421 Lost incoming connection
    Transaction started in line 0
    Error detected in line 3


    Does this mean its time I changed my provider? I have been using their service since March 2007.

    Thanks!

  2. #2
    Forgot to add, they are also frequently getting the following error messages :

    An error was detected while processing a file of BSMTP input.
    The error message was:

    421 SMTP incoming data timeout - message abandoned

    The SMTP transaction started in line 0.
    The error was detected in line 3.
    0 previous messages were successfully processed.
    The rest of the batch was abandoned.
    421 SMTP incoming data timeout - message abandoned
    Transaction started in line 0
    Error detected in line 3

    As a result, the emails are not being delivered

  3. #3
    Join Date
    Jan 2003
    Location
    U.S.A.
    Posts
    3,928
    Have you tried contacting your host? It sounds like the email is not processing which could be for a number of reasons.

  4. #4
    Join Date
    Feb 2005
    Location
    India
    Posts
    1,073
    Sounds mainly like the email MTA system has a broken line of coding or syntax error. Ask them (dedicated owners) to look into it.

  5. #5
    Quote Originally Posted by Matt.G View Post
    Have you tried contacting your host? It sounds like the email is not processing which could be for a number of reasons.
    I did.They gave me a lot of stupid reasons.Mostly something to do with EXIM.I am really disappointed at my host.They are supposed to be old-timers in this business.

    Can I know what are the possible reasons?

  6. #6
    Quote Originally Posted by fremont View Post
    Sounds mainly like the email MTA system has a broken line of coding or syntax error. Ask them (dedicated owners) to look into it.
    Thanks for your feedback fremont.Mind elaborating on the MTA system?

  7. #7
    MTA - Mail transfer agent
    I never see those error messages before.
    PremiumReseller.com Hyper-V SSD VPS USA London Singapore
    Reseller Hosting Cpanel PURE SSD CloudLinux Softaculous
    Windows Reseller Asp.NET 4.5 MSSQL SmarterMail Enterprise

  8. #8
    Guys,

    You're not gonna believe what my host replied me.Check out the following :-

    The reason is in the response below :

    Original address: evosoft@streamyx.com
    Diagnostic code: lmtp;550 5.2.2 Delivery failed: Over quota

    The receivers mailbox is over quota

    If we need to continue investigating email items that do not pertain to us we will have to start charging for time spent. You do this often and generally it has nothing to do with us. Techs spent time researching this info for you, so it will become billable in the future.

  9. #9
    I see nothing related between Over quota failure with the other 2 error messages.
    Usually what you should do is create a test email account and send test email to/from third party email (gmail/yahoo).
    That will help a lot in troubleshooting email error and save time for both of you and the host.
    PremiumReseller.com Hyper-V SSD VPS USA London Singapore
    Reseller Hosting Cpanel PURE SSD CloudLinux Softaculous
    Windows Reseller Asp.NET 4.5 MSSQL SmarterMail Enterprise

  10. #10
    Join Date
    Dec 2007
    Location
    LocalHost
    Posts
    1,317
    yes.......
    create a e-mail like test@yourdomain.com

    and another create any e-mail on yahoo, hotmail, gmail.Send mail from test@yourdomain.com to all yahoo, gmail, and hotmail IDS.

    See..if U can receive those e-mails.

    If U still can't see..than send details to your host.

  11. #11
    Join Date
    Jan 2003
    Location
    U.S.A.
    Posts
    3,928
    I'm shocked that your host had the never to say that to you. If you did ask alot of question that still gives no reason to respond in that type of manner. If you don't mind what is your host name?

  12. #12
    Quote Originally Posted by Matt.G View Post
    I'm shocked that your host had the never to say that to you. If you did ask alot of question that still gives no reason to respond in that type of manner. If you don't mind what is your host name?
    Am I allowed to reveal such information here?

  13. #13
    This is so frustrating.The same client of mine had the following delivery failure message :-


    An error was detected while processing a file of BSMTP input.
    The error message was:

    421 SMTP incoming data timeout - message abandoned

    The SMTP transaction started in line 0.
    The error was detected in line 3.
    0 previous messages were successfully processed.
    The rest of the batch was abandoned.
    421 SMTP incoming data timeout - message abandoned
    Transaction started in line 0
    Error detected in line 3



  14. #14
    Join Date
    Dec 2007
    Location
    LocalHost
    Posts
    1,317
    I think its time to change ur reseller.
    R u paying on monthly basis??
    YagHost - Fast Reliable Hosting Since 2009
    Managed VPS - NVMe DirectAdmin
    Web Hosting - NVMe SSD, AMD EPYC, 10 Gbps (US, Europe, Singapore)

  15. #15
    Yea, thank god its monthly basis.

  16. #16
    This is really frustrating!!!

    The very same client is having the same delivery failure error message again :-

    > An error was detected while processing a file of BSMTP input.
    > The error message was:
    >
    > 421 SMTP incoming data timeout - message abandoned
    >
    > The SMTP transaction started in line 0.
    > The error was detected in line 3.
    > 0 previous messages were successfully processed.
    > The rest of the batch was abandoned.
    > 421 SMTP incoming data timeout - message abandoned
    > Transaction started in line 0
    > Error detected in line 3


    What seems to be the problem here? The client or my webhost?

    I think its really time to change my webhost.Any good recommendations?

    In the meantime, what excuse/reason should I tell my client?
    He's getting very irritated as the days goes by

    Thanks in advance!

  17. #17
    Anyone?

  18. #18
    Join Date
    Mar 2003
    Location
    /root
    Posts
    23,991
    Sorry to hear about your trouble but there is nothing we can do here but for you to contact your host and ask them for some solution.


    Net

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  19. #19
    I remember a bug in spamassassin caused an uproar like this. It's been sometime, but maybe something to have your host investigate

  20. #20
    Quote Originally Posted by IH-Chris View Post
    I remember a bug in spamassassin caused an uproar like this. It's been sometime, but maybe something to have your host investigate
    Problem is they are not willing to investigate at all.

    Any recommendations for a good and reliable webhoster?

  21. #21
    Quote Originally Posted by otisdog View Post
    Problem is they are not willing to investigate at all.

    Any recommendations for a good and reliable webhoster?
    Sounds like it is time to make your move...

    I would suggest taking a look at the offers sections and look for an eye catching deal. Then search the forums for reviews to see how the cope. I'm sure you'll be able to find a decent provider following the above steps

  22. #22
    Quote Originally Posted by IH-Chris View Post
    Sounds like it is time to make your move...

    I would suggest taking a look at the offers sections and look for an eye catching deal. Then search the forums for reviews to see how the cope. I'm sure you'll be able to find a decent provider following the above steps
    Thanks IH-Chris,

    Will do just that!

  23. #23
    IH-Chris,

    I sent you a PM 1 day ago.Do you think you can reply it? Thanks

  24. #24
    Guess what folks, here's the latest problem ;-

    > ------ email@domain.com ------
    >
    > An error was detected while processing a file of BSMTP input.
    > The error message was:
    >
    > 421 Lost incoming connection
    >
    > The SMTP transaction started in line 0.
    > The error was detected in line 3.
    > 0 previous messages were successfully processed.
    > The rest of the batch was abandoned.
    > 421 Lost incoming connection
    > Transaction started in line 0
    > Error detected in line 3

    By the way, that error message tells us that the problem lies with the sender/recipient? It was the sender who made the complaint to me but in the error message at the top, it indicated the recipient's email address.

  25. #25
    Hello,

    I sent another reply. I'm not sure why you didn't receive the first one, but the original PM was pasted.

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