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  1. #1
    Join Date
    Mar 2005
    Posts
    85

    ticket system needed

    Hello,

    After searching I have found most seem to be attached to a billing system which I don't need. I need a standalone ticket system that will allow me to put users into groups based on what server they are on. I don't need any of the extra knowledge base / faq features.

    Also must be email compatable with auto responded function for ticket assignment. Preferably an owned license.

    Any suggestions?

  2. #2
    Join Date
    Oct 2005
    Location
    Hobbiton, The Shire
    Posts
    47
    Cerberus is very nice, and is free for up to three users to start out with. I'm considering using it even though my billing app (whmcs) already has a ticket/kb system.

    http://www.cerberusweb.com/

  3. #3
    Join Date
    Jan 2003
    Location
    U.S.A.
    Posts
    3,928
    Try searching hotscripts.com

  4. #4
    Join Date
    Mar 2005
    Posts
    85
    does modernbill v5 have support desk email compatibility?

  5. #5
    Join Date
    Oct 2005
    Posts
    893
    Kayako is strongly where my vote and recommendation is. Try their trial.

  6. #6
    Join Date
    Apr 2003
    Location
    Glendale, AZ
    Posts
    96
    I have been using Trellis Desk. Works well and is simple.

    http://www.accord5.com/trellis
    Support-Shack.com
    Website Management

  7. #7
    Join Date
    Mar 2003
    Location
    United States
    Posts
    3,683
    I've used Cerberus, Kayako, and SupportTrio. I like all three, they each have their bonuses. I've been satisfied with SupportTrio which is our current desk. The Trellis application certainly looks very appealing though.

  8. #8
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,134
    Trellis does look interesting. Too bad there's no 'livesupport' setup integrated with it
    Tom Whiting, WHMCS Guru extraordinaire
    Linux problems? WHMCS Problems? Give me a shout
    Check out my WHMCS Addons

  9. #9
    Another vote for Support Trio as a standalone script but we've moved to WHMCS which is everything all in one

  10. #10
    Join Date
    Feb 2007
    Location
    USA, UK, Singapore
    Posts
    3,481
    Linux : Kayako
    Windows: Kayako/SmarterTicket
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  11. #11
    Join Date
    Feb 2004
    Location
    Singapore
    Posts
    205
    i like otrs
    http://www.hostforasia.com
    █ Hosting Asia Networks with English & Chinese support
    █ Registered in Singapore RCB53117457C

  12. #12
    Join Date
    Nov 2005
    Posts
    3,944
    We had problems with Kayako's Live Support function which ruined our opinion of their software. It doesn't seem very reliable. Much better reliability with LivePerson or HCL. Kayako's eSupport (just the ticket system) however was a nice thing, but when we bought the SupportSuite which included both the LiveResponse and the eSupport we were a little disappointed when our clients would time out on the chat constantly.


  13. #13
    WHMCS is by far the best ive used.

    If your after anything for FREE maybe take a look at 'Hesk'.

  14. #14
    Join Date
    Feb 2003
    Location
    Cochin
    Posts
    48
    otrs.org has OTRS..
    Very scalable and huge helpdesk system..but it requires quite some effort to initially setup and like.. but its a really good one and can be installed in both windows and linux.

    What I like most of it is its continuously being developed and that makes it always having features added to it..

    btw its free too
    Lijoe Antony Chakiath
    Bobcares
    Bobcares Blog

  15. #15
    Join Date
    Feb 2003
    Location
    Cochin
    Posts
    48
    osticket ( osticket.com) also seems nice. Another free one and it has recently been reactivated..
    Lijoe Antony Chakiath
    Bobcares
    Bobcares Blog

  16. #16
    Quote Originally Posted by plan1- View Post
    Hello,

    After searching I have found most seem to be attached to a billing system which I don't need. I need a standalone ticket system that will allow me to put users into groups based on what server they are on. I don't need any of the extra knowledge base / faq features.

    Also must be email compatable with auto responded function for ticket assignment. Preferably an owned license.

    Any suggestions?
    Paid ones : Cerberus and Kayako rocks!

    If you want to use a FREE one then I'd recommend OsTicket. You can easily modify it and its very very easy to use as well...
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  17. #17
    Join Date
    Oct 2007
    Location
    South Africa
    Posts
    255
    We have used Smarter ticket, kayako trial, osticket and support trio.
    Support Trio is best of this lot although db gets huge. we have 30k tickets in our ticket system after trimming the db is 3gb.

    Kayako is unrliable,
    Smarter Ticket is reliable but very low on features and over the board pricing for what it is.
    osticket is worse out of these.

  18. #18
    Seriously though, for the sake of what. 20$ max a month you will get yourself a belting little system that will jsut about everything... think about dont go with 'free systems.

  19. #19
    Join Date
    Oct 2005
    Posts
    517
    I have heard often that Request Tracker is one of the best ticketing systemx (although it is much more than that):
    http://bestpractical.com/rt/

  20. #20
    Join Date
    Mar 2005
    Posts
    327
    We use Kayako, and we are very happy with it
    Waveweb Technologies
    http://www.waveweb.com
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  21. #21
    Join Date
    Oct 2007
    Location
    Hong Kong+Toronto
    Posts
    1,254

  22. #22
    Join Date
    Jan 2001
    Location
    Miami, FL
    Posts
    1,075
    Quote Originally Posted by Sohan View Post
    Kayako is strongly where my vote and recommendation is. Try their trial.
    i second this
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  23. #23
    Join Date
    Aug 2002
    Location
    Bharat
    Posts
    4,808
    eTicket a fork of osTicket is also quite fine, being free and open source.

    Another free one is EXO PHPDesk it has got quite a good feature list http://www.exoscripts.com/exohelpdesk
    Vinsar.Net - Quality Web Hosting at Economical Price on USA & European Servers
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  24. #24
    I'm also another one for osTicket. It's open source code so it's free and you can customize it very easily. It's also very easily integrated into email accounts for forwarding ticket replies to your osTicket account.

  25. #25
    i reccomend using whmcs its the best..

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