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Thread: ticket system needed
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12-12-2007, 10:06 AM #1Junior Guru Wannabe
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ticket system needed
Hello,
After searching I have found most seem to be attached to a billing system which I don't need. I need a standalone ticket system that will allow me to put users into groups based on what server they are on. I don't need any of the extra knowledge base / faq features.
Also must be email compatable with auto responded function for ticket assignment. Preferably an owned license.
Any suggestions?
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12-12-2007, 10:29 AM #2Junior Guru Wannabe
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Cerberus is very nice, and is free for up to three users to start out with. I'm considering using it even though my billing app (whmcs) already has a ticket/kb system.
http://www.cerberusweb.com/
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12-12-2007, 10:55 AM #3Web Hosting Master
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Try searching hotscripts.com
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12-12-2007, 12:37 PM #4Junior Guru Wannabe
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does modernbill v5 have support desk email compatibility?
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12-12-2007, 06:58 PM #5Web Hosting Master
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Kayako is strongly where my vote and recommendation is. Try their trial.
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12-15-2007, 02:42 PM #6Junior Guru Wannabe
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I have been using Trellis Desk. Works well and is simple.
http://www.accord5.com/trellisSupport-Shack.com
Website Management
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12-15-2007, 03:24 PM #7Web Hosting Master
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I've used Cerberus, Kayako, and SupportTrio. I like all three, they each have their bonuses. I've been satisfied with SupportTrio which is our current desk. The Trellis application certainly looks very appealing though.
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12-15-2007, 05:00 PM #8
Trellis does look interesting. Too bad there's no 'livesupport' setup integrated with it
Tom Whiting, WHMCS Guru extraordinaire
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12-16-2007, 07:58 PM #9Junior Guru
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Another vote for Support Trio as a standalone script but we've moved to WHMCS which is everything all in one
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12-17-2007, 12:48 PM #10Web Hosting Master
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12-30-2007, 03:57 AM #11Junior Guru
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i like otrs
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12-30-2007, 03:03 PM #12Web Hosting Master
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We had problems with Kayako's Live Support function which ruined our opinion of their software. It doesn't seem very reliable. Much better reliability with LivePerson or HCL. Kayako's eSupport (just the ticket system) however was a nice thing, but when we bought the SupportSuite which included both the LiveResponse and the eSupport we were a little disappointed when our clients would time out on the chat constantly.
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01-02-2008, 04:25 PM #13Newbie
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WHMCS is by far the best ive used.
If your after anything for FREE maybe take a look at 'Hesk'.
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01-02-2008, 04:37 PM #14Junior Guru Wannabe
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otrs.org has OTRS..
Very scalable and huge helpdesk system..but it requires quite some effort to initially setup and like.. but its a really good one and can be installed in both windows and linux.
What I like most of it is its continuously being developed and that makes it always having features added to it..
btw its free too
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01-02-2008, 04:39 PM #15Junior Guru Wannabe
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osticket ( osticket.com) also seems nice. Another free one and it has recently been reactivated..
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01-03-2008, 07:32 AM #16Web Hosting Master
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01-03-2008, 07:46 AM #17Web Hosting Guru
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We have used Smarter ticket, kayako trial, osticket and support trio.
Support Trio is best of this lot although db gets huge. we have 30k tickets in our ticket system after trimming the db is 3gb.
Kayako is unrliable,
Smarter Ticket is reliable but very low on features and over the board pricing for what it is.
osticket is worse out of these.
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01-04-2008, 11:40 AM #18Newbie
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Seriously though, for the sake of what. 20$ max a month you will get yourself a belting little system that will jsut about everything... think about dont go with 'free systems.
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01-05-2008, 01:16 PM #19Web Hosting Evangelist
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I have heard often that Request Tracker is one of the best ticketing systemx (although it is much more than that):
http://bestpractical.com/rt/
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01-05-2008, 02:27 PM #20Web Hosting Guru
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We use Kayako, and we are very happy with it
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01-05-2008, 03:07 PM #21Premium Member
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We use OSTicket. Free and enough for our current operations
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01-05-2008, 03:10 PM #22Web Hosting Master
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01-05-2008, 03:27 PM #23Always Learning...
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eTicket a fork of osTicket is also quite fine, being free and open source.
Another free one is EXO PHPDesk it has got quite a good feature list http://www.exoscripts.com/exohelpdeskVinsar.Net - Quality Web Hosting at Economical Price on USA & European Servers
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01-05-2008, 04:51 PM #24New Member
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I'm also another one for osTicket. It's open source code so it's free and you can customize it very easily. It's also very easily integrated into email accounts for forwarding ticket replies to your osTicket account.
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01-05-2008, 10:57 PM #25Disabled
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i reccomend using whmcs its the best..