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Thread: Command Matrix

  1. #26
    Join Date
    May 2001
    Location
    Islamabad, Pakistan
    Posts
    635
    Same thing happend to us when we inititally were testing their beta release. It seems their "security" patches arent working with some server configurations, but i am sure they will have your server fixed soon as they did ours. I guess its because its a new software
    Arsalan
    Nexus - http://nexus.pk/
    ** Smart Solutions for Smart People! **

  2. #27
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
    Posts
    2,694
    So you had the same problem? Could you tell me what type of server configuration you had and what they did to fix it or what you had to change?

    I'd REALLY apreciate any info I can get.

    Aaron
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net

  3. #28
    Join Date
    May 2001
    Location
    Islamabad, Pakistan
    Posts
    635
    Well we gave them access to our servers via PCANYWHERE and they fixed it. I think it had something to do with our server admin creating sites manually....

    I suggest you give them access to your server and they shall fix the problem for you with in hours...
    Arsalan
    Nexus - http://nexus.pk/
    ** Smart Solutions for Smart People! **

  4. #29
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
    Posts
    2,694
    Hmmm... they have access to my server and I've still been waiting five days for just an e-mail response on the problem. Any other issues were resolved/responded to very quickly. I've sent 4 e-mails on this one and nothing yet.

    Aaron
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net

  5. #30
    Join Date
    May 2001
    Location
    Islamabad, Pakistan
    Posts
    635
    Mail cservice@etrinix.com that always gets them on their toes , its being forwaded to their CEO...
    Arsalan
    Nexus - http://nexus.pk/
    ** Smart Solutions for Smart People! **

  6. #31
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
    Posts
    2,694
    Thank you, I will try that.
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net

  7. #32
    Originally posted by WII-Aaron
    Hmmm... they have access to my server and I've still been waiting five days for just an e-mail response on the problem. Any other issues were resolved/responded to very quickly. I've sent 4 e-mails on this one and nothing yet.
    We apologize for the delayed response.

    Please visit http://www.etrinix.com/forum/viewtopic.php?p=60#60

    P.S. When we tried to access your server, we found that the password hand changed
    Etrinix Corporation
    http://www.etrinix.com

  8. #33
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
    Posts
    2,694

    update

    I just wanted to let every one know that support did contact me today and solved all my problems.

    Also, the specific problem I was having has now been solved in a patch.

    The support for Command Matrix is really good. I'm sure I'd never get this level of support anywhere else. They took the time to log in to my machine and spent about an hour fixing everything, even some stuff I'd messed with trying to get it to work myself.

    Aaron
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net

  9. #34
    Join Date
    May 2001
    Location
    Islamabad, Pakistan
    Posts
    635
    I told you mailing cservice always helps
    Arsalan
    Nexus - http://nexus.pk/
    ** Smart Solutions for Smart People! **

  10. #35
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
    Posts
    2,694
    heh, actually I was composing the e-mail when they IM'd me. Got to me just in time.
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net

  11. #36
    They r preety good with support. They applied patch for me also but still the etrPSrv.exe stops.
    Well mostly when u try to modify the plan.

    Good thing i like about them is that they are fast real fast in bringin the patch. They did some beta with nexus however i guesss nexus was using almost same kind of server which other people may have. One of the factor is Processor and service patches.

    Overall its a very good CP compare for the pricing. They still need to do a lot of improvement like implementing internal billing system etc etc.

    Second thing i like is that they Acknowledges a problem unlike other who keep saying no our sw are fool proof.

    So far i liked it didnt put any client like real one to try but i send them few bug traq and they were quick enough to resolve it.

  12. #37
    Join Date
    May 2001
    Location
    Islamabad, Pakistan
    Posts
    635
    They should have 99% of the errors out by the time they get to v 1.1
    Arsalan
    Nexus - http://nexus.pk/
    ** Smart Solutions for Smart People! **

  13. #38
    Honestly speaking they should make version like 1.3.1 instead of from .4 to .5
    just like linux does.
    One thing i like about them which is way cool is they r using BIND.

    As far as these issues i understand things do go wrong and they bring in the patch fairly quick. I m sure they will definatly have lot of market once there SQL and other stuff is out
    .
    Atleast i like it better then ensim. My moto is as long as it works. Sites which are already created i ve no problem with them its just new sites i m ving small issues with which they r trying to work out and see

    If you are waiting to get a CP and w8ing for CM to fix everything dont be. Its worth it the way it is. Few bugs i agree but hey if stupid MS can have tons of bugs in there so called multi million softwares this is small. I m looking forward to have some more kewl features . They say docs will be out very soon

  14. #39
    Join Date
    May 2001
    Location
    Islamabad, Pakistan
    Posts
    635
    quicksols, they have v1.04 out, not v 1.4...
    Arsalan
    Nexus - http://nexus.pk/
    ** Smart Solutions for Smart People! **

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