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  1. #1

    HostCulture Support?

    I joined hostculture because I heard from these boards that the support was fast and of generally good quality. But at this point, I have serious doubts about that. I have sent about 5 tickets since I have opening the account. Each of the previous tickets have taken about a day to resolve, but the 5th, asking about a simple cron job...has gone unanswered for 2 days.

    I really hope this is just a temporary lapse in customer service...because I really liked what hostculture had to offer. Or maybe I just expect too much after being with hosts like HostMatters and ICDSoft (where my 20+ submitted tickets were answered within 10 minutes, at any hour of the day).

    Let this be a warning, don't believe everything you hear. For me, I think if this continues, I'm going to make use of the 30-day money back guarantee.


  2. #2
    Join Date
    Jan 2001
    Illinois, USA
    Before I went big, I thought they were one of the bests hosts around in terms of Customer Service/Support. I know Jorge and his partner (can't remember the name right now) browse these forums quite often, try PM'ing one of them and see what you come up with

  3. #3
    Join Date
    Mar 2000
    San Antonio, Texas
    I think Aaron runs HostCulture, partnered with Jorge or something similar.
    I dont think Aaron has been around WHT much, so you might try their forums for help? - Quality Web Hosting - Under A Gig! - Since 1999

  4. #4
    Join Date
    Apr 2001
    Hi Gummyworms,
    That was my fault, I had to be away the past week due some familiar problems, and I didn't have continue access to internet from where I was.
    Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
    LiteSpeed Powered - R1Soft Continuous Data Protection - 24/7 Chat/Email/Helpdesk Support
    Cpanel/WHM - Softaculous - R1soft Backup - Litespeed - Cloudlinux -Site Builder- SSH support - Account Migration
    DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore

  5. #5
    No problem, you got the ticket back to me, and everything is cool again, =) I was just worried for a bit because I joined during the week you were away, and I wasnt too sure how everything would work out.

    Thanks Jorge!

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