I joined hostculture because I heard from these boards that the support was fast and of generally good quality. But at this point, I have serious doubts about that. I have sent about 5 tickets since I have opening the account. Each of the previous tickets have taken about a day to resolve, but the 5th, asking about a simple cron job...has gone unanswered for 2 days.
I really hope this is just a temporary lapse in customer service...because I really liked what hostculture had to offer. Or maybe I just expect too much after being with hosts like HostMatters and ICDSoft (where my 20+ submitted tickets were answered within 10 minutes, at any hour of the day).
Let this be a warning, don't believe everything you hear. For me, I think if this continues, I'm going to make use of the 30-day money back guarantee.
Before I went big, I thought they were one of the bests hosts around in terms of Customer Service/Support. I know Jorge and his partner (can't remember the name right now) browse these forums quite often, try PM'ing one of them and see what you come up with
No problem, you got the ticket back to me, and everything is cool again, =) I was just worried for a bit because I joined during the week you were away, and I wasnt too sure how everything would work out.