Originally Posted by techiecool
i just wanted to understand whether it is ok if you send a presales support email. and the response comes back and ends up in your spam folder. does that have an indication of any sorts of problems with the host and blacklists?
Remember that a sales message is a sales message
, and that your email provider's spam filters are set up to detect
sales messages and identify them as spam.
It's more a reflection on your email provider's spam filters actually working
not a problem with your prospective web host.
Are you going to be sending sales emails to your website viewers? Are your website viewers mostly AOL, Yahoo and Hotmail users? If you are and they are, and you don't want to be running into this problem, I would recommend signing up with an enterprise-class email provider that has all the thousands of dollars' worth of purchased certifications and what-not.
That said, I recently ran (informal) tests between AOL, Yahoo, Hotmail and Gmail to determine delivery behavior as related to server set-up. I was able to massage server and domain configuration to get friend-to-friend type emails to usually deliver to the inboxes about 1/2 the time at AOL, Gmail and Yahoo; I never
hit the inbox in Hotmail. Now if Hotmail will not deliver a friend-type email to the inbox, even wth rDNS, SPF and DomainKeys installed, then what will
they deliver to their inboxes?!
Free email providers are just a first-class PROBLEM
these days......... I know they are popular, but they are extraordinarily overzealous in their spam filtering. This is not a new problem, either; several years ago I ran a forum for MojoMail (mojohelp.com) and people running totally legit, non-spam newsletters were running into these problems with the Big 3 back then, too. They've gotten worse instead of better.
As for blacklists, you can check whether your prospective host's IP is on any of the major blacklists at http://openrbl.org
...... remember that this is only the IP address of your web host's own mail server. If they run multiple servers, and/or have their hosting site on a different network from their client servers, then OpenRBL is not going to show the results for the IP space you would be hosted on.
Hope this helps to explain!!