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  1. #1
    Join Date
    Nov 2007
    Posts
    256

    Question What would you reccomend - billing and support software?

    I have just purchased a dedicated server for my business and i want to know what people on here would recommend for billing and support program (support software including tickets) is there anything cheap that is around?

    Look forward from hearing from you.

  2. #2
    Join Date
    Jun 2006
    Location
    London, Arizona, Utah
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    654
    WHMCS is a great billing system, which includes a support system aswell. The best stand-alone support system, in my view, is Kayako.
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  3. #3
    Join Date
    Dec 2004
    Location
    Lebanon
    Posts
    462
    I would recommend whmcs, an all in one solution.

  4. #4
    Join Date
    Nov 2007
    Posts
    256
    Thanks for the reply s guys (keep them coming ) also what about order form software for my customers to put in a online order form is there any cheap but good ones out there?

  5. #5
    Join Date
    Dec 2004
    Location
    Lebanon
    Posts
    462
    WHMCS is all in one like I said, it's billing , support, affiliates, order forms and client area. I don't know if I missed anything.

  6. #6
    Join Date
    Aug 2006
    Location
    Mumbai, India
    Posts
    94
    Kayako + ModernBill has worked for a lot of companies. You might want to look into it.
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  7. #7
    Join Date
    Nov 2005
    Location
    Australia
    Posts
    103
    Kayako for support, can't go past it.
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  8. #8
    Join Date
    Apr 2007
    Location
    The Netherlands
    Posts
    15
    Or you can use some all in program. So you dont need to run 2 programs, and for your customers one general account. And you are saving money.
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  9. #9
    Join Date
    Oct 2005
    Posts
    439
    Can someone please tell me what makes Kayako so good? I have whmcs and it seems like everything one would ever need.

  10. #10
    Join Date
    Sep 2006
    Location
    NY
    Posts
    464
    I would say WHMCS for billing management, it also comes with a support system. But if you are looking for more features for your support system, then you should go for the Kayako series.
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  11. #11
    Join Date
    Nov 2007
    Location
    Orange County, CA, USA
    Posts
    38
    Is WHMCS logo and interface customizable? or does that violate their copyright?

  12. #12
    Join Date
    Oct 2005
    Posts
    893
    Quote Originally Posted by osolabs View Post
    Is WHMCS logo and interface customizable? or does that violate their copyright?
    Can customize it, not sure about admin screen though.

    Client area etc is very easy to skin!

  13. #13
    I would recommend whmcs

  14. #14
    Join Date
    Sep 2007
    Location
    Vancouver
    Posts
    741
    Quote Originally Posted by Starsky View Post
    Can someone please tell me what makes Kayako so good? I have whmcs and it seems like everything one would ever need.
    I would also like to know this, I use the WHMCS for support tickets and clients etc, and I see no need to get a kayako license as it does everything I need, or I think it does... I even tried the 7 day kayako demo, and I didn't like the interface for the admin side personally.

  15. #15
    Join Date
    Oct 2005
    Posts
    893
    Quote Originally Posted by Cody Salter View Post
    I would also like to know this, I use the WHMCS for support tickets and clients etc, and I see no need to get a kayako license as it does everything I need, or I think it does... I even tried the 7 day kayako demo, and I didn't like the interface for the admin side personally.
    WHMCS desk is easy to use, and new features are coming out for it all the time.

    To be honest, it's all-in-one. Go with it, it's got everything. If not, matt will make it for you at a request, or a custom module.

  16. #16
    I hate to dis the billing system I use, but don't even try clientexec. Skinning takes hours and hours of messing with hard-coding.

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  17. #17
    Join Date
    Sep 2007
    Posts
    51
    I have to say with my experience that awbs is the best out there. So check it out
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  18. #18
    Join Date
    Nov 2007
    Posts
    256
    Does WHMCS come with an option to do live online chat for my customers? at the moment im currently using syntax live help could any one recommend a cheap and good one if WHMCS does not include one.

  19. #19
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,956
    We use Ubersmith for everything and I'd easily recommend that. Great piece of software, although more expensive than the ones mentioned here.
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  20. #20
    Join Date
    Sep 2007
    Location
    Vancouver
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    Quote Originally Posted by wicksy View Post
    Does WHMCS come with an option to do live online chat for my customers? at the moment im currently using syntax live help could any one recommend a cheap and good one if WHMCS does not include one.
    There is no Live Chat module for WHMCS at this time, and there aren't any plans for one either.

    I would recommend providesupport.com for a standalone chat solution.

  21. #21
    Join Date
    Aug 2006
    Location
    Houston, TX USA
    Posts
    345
    Quote Originally Posted by wicksy View Post
    Does WHMCS come with an option to do live online chat for my customers? at the moment im currently using syntax live help could any one recommend a cheap and good one if WHMCS does not include one.
    As Cody Salter recommended, providesupport.com does it right for online chat solution. Nice interface with some useful features. You don't have to pay extra for the windows application unlike some of the other chat software and you also have a web only interface as well so you can still get logged in even if you don't have the software on that computer.
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  22. #22
    Join Date
    Sep 2007
    Location
    New Jersey, USA
    Posts
    48
    awbs.com + e-onlinedata.com lets you have a billling system and merchant account together. Thats what im using right now.

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