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11-08-2007, 04:08 PM #1Newbie
- Join Date
- Nov 2005
- Posts
- 8
Helpdesk software that also handles accounting?
I'm considering moving from a yearly-based support agreement to incident-based support "sales" and would need to keep track of each issue with some sort of ticket system. I have no idea what these types of programs are called... anybody got any advice?
Know of any software that will let my techs take calls, look up the customer records, see a list of tickets from their past calls, generate a new issue, log the call under a new ticket number, etc? It would be great if the software would also handle processing credit cards for the per-incident charge.
I've been googling for a bit with not much success, but I'm not sure what keywords to search for. If I'm not looking in the right place, please point me in the right direction!
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11-08-2007, 04:31 PM #2Web Hosting Master
- Join Date
- Jan 2006
- Location
- Athens, Greece
- Posts
- 1,481
You are here: http://www.kayako.com/esupport.php
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11-08-2007, 05:27 PM #3Junior Guru Wannabe
- Join Date
- Aug 2007
- Location
- 127.0.0.1
- Posts
- 92
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11-08-2007, 09:02 PM #4
What about WHMCS?
It's a client manager that has a built in helpdesk.
Not nearly as robust of a helpdesk as Kayako, though.Your one stop shop for decentralization
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11-08-2007, 09:19 PM #5Junior Guru Wannabe
- Join Date
- Nov 2007
- Location
- Edmonton
- Posts
- 47
Kayako is quite nice and you've got the ability to run it locally or off of their servers.
A lot of people use it and I've never had any issues.
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11-08-2007, 09:33 PM #6Junior Guru
- Join Date
- Mar 2006
- Posts
- 221
Clientexec maybe ?