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  1. #1
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760

    Total Merchant Services

    Hello,
    Has anyone had any experience with this company? We're getting a merchant account there and I wanted to know. I noticed Gary from Web Hosting Network uses them at least there referral link.. Can anyone give me postive or negative comments. How is service?

    So far everything is good as far as questions answered.

  2. #2
    Join Date
    May 2001
    Posts
    1,349
    I got a friend who uses them so he referred me. I've called them quite a few times and had left many messages. They've never called back.

  3. #3
    I've had nothing but great service from them for the last 8 months. I highly recommend them.

    -t
    myOstrich Internet - OpenSRS Domain Names & Digital Certificates
    http://www.myostrich.net

  4. #4
    Join Date
    Nov 2001
    Location
    Colorado
    Posts
    194
    I signed up with them a while back, no problems at all. Everything was handled promptly and professionally.

    Best of luck,

    David
    http://www.genaldi.com

  5. #5
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760
    How hard was it to get approved?

  6. #6
    Originally posted by TimPD
    How hard was it to get approved?
    I sent in my application on Monday and was in production on Friday.

    -t
    myOstrich Internet - OpenSRS Domain Names & Digital Certificates
    http://www.myostrich.net

  7. #7
    Join Date
    Nov 2001
    Location
    Colorado
    Posts
    194
    Originally posted by TimPD
    How hard was it to get approved?
    Not hard at all, I was up and running within 3 days.

    Best of luck,

    David
    http://www.genaldi.com

  8. #8
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760
    Can you two get me on AIM? See my profile. Thank Ya ..

  9. #9
    Join Date
    May 2001
    Posts
    1,349
    Do they offer address verification? Also what kinds of fraud protection/detection tools do they offer?

  10. #10
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760
    View There Site ..

  11. #11
    where is the site? :-)
    Windows 2003 .NET Multi-Domain Web Hosting Solutions at affordable prices!
    www: http://www.tokios.com
    email: [email protected]

  12. #12
    Join Date
    Nov 2001
    Location
    Colorado
    Posts
    194
    www.totalmerchantservices.com

    Rates on their site aren't accurate/current, at least they weren't when I signed up with them many months ago...

    Best of luck,

    David
    http://www.genaldi.com

  13. #13
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760
    I got fax that document today..

  14. #14
    you will be looking to pay quite a bit more if you go with many of TMS's resellers or even TMS themselves in terms of setup fees, we have some connections in which we didnt pay any setup fees and even a lower rate

    Other then that, we use TMS and they are great

  15. #15
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760
    Originally posted by AlaskanWolf
    you will be looking to pay quite a bit more if you go with many of TMS's resellers or even TMS themselves in terms of setup fees, we have some connections in which we didnt pay any setup fees and even a lower rate

    Other then that, we use TMS and they are great

    Same Here. We worked with them to .

  16. #16
    If you want I have a contact at one of their resellers. Excellent guy to work with, their rates are the best I found, the monthly service charges are also very low and they have a low authorize.net license fee..

    -Robert
    Hosting, VDS, and Colocation Solutions
    by Digital Isles, Inc.
    http://www.digitalisles.com

  17. #17
    whats their url?

  18. #18
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760
    Originally posted by AlaskanWolf
    you will be looking to pay quite a bit more if you go with many of TMS's resellers or even TMS themselves in terms of setup fees, we have some connections in which we didnt pay any setup fees and even a lower rate

    Other then that, we use TMS and they are great
    Was things setup in a timely manner etc?

  19. #19
    Yes, it was less than a week and everything has been great.... This was a first for me and they helped and explained everything and it was pretty easy to qualify.

    If you guys send me and email with you email addy, I'll forward you the information.

    -Robert
    Hosting, VDS, and Colocation Solutions
    by Digital Isles, Inc.
    http://www.digitalisles.com

  20. #20

    Re: Total Merchant Services

    Originally posted by TimPD
    Hello,
    Has anyone had any experience with this company? We're getting a merchant account there and I wanted to know.

    So far everything is good as far as questions answered.
    Raq4less.com uses TMS & Authorize.net and we have had no problems at all. They are very helpful, and very quick with approval (3 days I think it was).

    We are happy with them!

    There are some older Negative comments about them here on WHT, about them not depositing funds, freezing accounts and such.... But I've not experienced anything like that.

  21. #21
    Join Date
    Oct 2001
    Location
    God's Country :)
    Posts
    760

    Re: Re: Total Merchant Services

    Originally posted by raq4less


    Raq4less.com uses TMS & Authorize.net and we have had no problems at all. They are very helpful, and very quick with approval (3 days I think it was).

    We are happy with them!

    There are some older Negative comments about them here on WHT, about them not depositing funds, freezing accounts and such.... But I've not experienced anything like that.

    Thanks, I'm not having much luck getting it faxed. The number is not responding...

  22. #22
    Join Date
    May 2001
    Posts
    1,349
    What kind of rates are you guys getting with Totmalmerchantservices? Is this negotiable? It's listed on their site as:

    2.4% per transaction
    35 cents per transaction
    $10 statement fee/month
    $10 gateway fee/month
    $25 minimum/month
    $299 one-time setup

  23. #23
    It is actually much lower than that. Don't go by the information on the web page. There is a guy there named Arlo, he is great to work with.

    -Robert
    Hosting, VDS, and Colocation Solutions
    by Digital Isles, Inc.
    http://www.digitalisles.com

  24. #24
    Join Date
    Apr 2000
    Location
    Nevada, US
    Posts
    5,433

  25. #25
    Originally posted by BurstNET
    Run away from Total Merchant Services as fast as you possibly can:

    http://www.webhostingtalk.com/showt...&threadid=94417
    Do you really need to dig up old TMS threads and repeat this same message over and over again? You've been here long enough to realize the mods wouldn't appreciate it.

  26. #26
    Join Date
    Apr 2000
    Location
    Nevada, US
    Posts
    5,433
    Yes, I do need to....
    This is a serious enough issue that all hosting companies need to know about their horrendous service.
    Believe me, it is worth having to put up with these posts, to save a huge loss to your business.

    If they can do this to our company, one of the larger hosting companies in the business, they can do it to you to.

    We have to get the word out as much as possible.

    Sean R.
    BurstNET
    System Administration

  27. #27
    If everyone did what you just did everyday because they were screwed by some company... this forum would become useless and not worth reading. There's no need to repeat the same message over and over again within old threads to vent your frustration and revenge.

    File a complaint with the Better Business Bureau and Complaints.com to warn others about your experience.
    Last edited by labzone; 12-08-2002 at 04:01 AM.

  28. #28

    Exclamation My Advice - DON'T USE TOTAL MERCHANT SERVICES!!!

    We are small time merchants that aren't stupid but are new, learning and working hard to build a good reputation with customers. We are experienced in business and the Internet technologies but new to Internet commerce.

    We setup 5 accounts for 5 new websites that we opened just before Christmas. It took them 2 weeks to set them up as opposed to the 2 days we were told it would. December 10, 2004 we began processing orders.

    By December 14 we had processed about $15K but no money was dropping. We called and they said not to worry, that they had us on some new customer 3 day hold thing. Whatever.

    On December 16, we had processed $24K and still no money had dropped. We called again and they told us that Risk Management was shutting down our accounts. Under the heading "reason" they put a check next to "other." We called and asked why and we were told that we had violated some unspecified security parameter. However, if we would provide tracking numbers for a few orders that they would specify from each website they might reinstate us. We provided this to them with the exception of a few tracking numbers that we had yet to receive from drop ship vendors.

    December 17 they called and said that wasn’t good enough. After much pleading, they agreed to fund us for what we could prove we shipped and refund our customers the rest. The catch? All paperwork must be in by midnight of that day. We call friends and family to the office and get it done.

    Weeks go by with no funding, no refunds and no returned calls. Refund customers are calling and calling and we keep telling the customers that their refunds have been submitted. TMS stated that the refunds were processed on January 6. Then TMS asks for a copy of the list on January 14. It becomes clear that they are liars and they had not processed any refunds.

    We tell them that we don’t feel we’re getting anywhere with them and are getting an attorney, to which they retaliate by stating they are no longer going to fund or refund anything and hold the entire $24K in reserve for a full 180 days (6 months).

    January 18 we send them a new list asking them to refund all customers that we still have CC records on since we have new merchant accounts with another processor. They refuse to process the refunds.

    Many of the customers that were supposed to receive refunds had wanted to go ahead with their order but we could not recharge them with promised inconvenience discounts until they were credited. The phone is still ringing from customers and so at this point we were forced to recommend to customers to call their credit card companies and request charge backs.

    Now the charge backs are starting to trickle in, but instead of taking that money out of the money held in reserves with TMS, the money is being pulled from our bank accounts driving us further in debt. So now this is the third time we’re faxing over bank statements to our attorney, who incidentally is now up to around $2000 in fees.

    I can categorically and definitively state that from a life rich with mistakes and misadventures, signing a contract with Total Merchant Services is the worst mistake of my entire life!!!

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