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  1. #161

    Navisite Fiasco

    I am one of the hosting companies affected by this botched move. All my clients web sites have now been offline for 6 days. I have lost in 6 days what took me 9 years to develop. My company is yorweb.com. I have been on Navisite conference calls for hours, talked with their sales area, their tech area and am still not online. Management is hiding at this point and you can't get any kind of a response from anyone. In 6 days I have received 1 email from an individual at Navisite. I have received the canned email updates thanking us for our patience. I lost my patience along time ago.
    None of my phone calls have been returned. If you call their support line it is in India. It is difficult seeing a business I spent 9 years working on go down this way.
    Bill Liverseidge
    Yorweb.com

  2. #162

    Yorweb

    I agree..I may go down but I can assure Navisite it is not going to be quietly!

  3. #163

    More Lies from NaviSite..

    http://www.computerworld.com/action/...c=news_ts_head

    Asked if NaviSite planned to take steps to compensate customers who lost service for several days, Sinha said the migration was done to make sure customers were migrated to a better platform so that their Web site would have better performance and scalability.


    "In fact, the customers that are already up -- we are getting some feedback that they are seeing the difference, that it is working better," he said. "Right now, our focus is on making sure all our customers' [Web sites] are back up and all issues are resolved, and we can get them back into their businesses. Then obviously to keep our customers, we want to make sure they are happy and they do business with us, so we would do whatever is possible and whatever is right and appropriate. But we just have not addressed those issues yet."

  4. #164
    I am back online and so far it is stable. I have already lost numerous customers. Navisite will need to come up with some type of "right and appropriate" resolution for my lost customers or I can assure you, my attorneys will. I have already dropped this mess into my attorneys hands.
    Thanks for the update.
    Bill

  5. #165
    We are back online. But it has been sporadic. We are in the process of migrating our accounts to a new provider.

  6. #166
    Has anyone completed a move from Alabanza to a new provider.

    How did the Migration Go?

    I spoken with several companies and all said Alabanza uses a proprietary system and they can not guarantee everything will work.

    Anyone using Hostgator?

  7. #167
    Join Date
    Nov 2006
    Posts
    68
    Quote Originally Posted by dananoah View Post
    Has anyone completed a move from Alabanza to a new provider.

    How did the Migration Go?

    I spoken with several companies and all said Alabanza uses a proprietary system and they can not guarantee everything will work.

    Anyone using Hostgator?
    Yes we have moved from Alabanza 6 weeks ago when Navisite annouced the servers move. We moved to Rackspace with a Plesk Control Panel. Now the migration was done manually for about 500 domains because the Plesk Migration Manager for Alabanza CP is still experimental and the migration failed. We spent about a month for this task... but glad to have done it.

    Why should you migrate??

    Alabanza is using a NON standard control panel which makes the migration extremely difficult (I am not sure if it is easier to migrate from Alabanza CP to cPanel) which means that

    1) a manual migration must be initiated and it takes time. Imagine now if you face another outage with Navisite, you dont have time to migrate.

    2) Commercially Alabanza CP is a clever control panel since they know it is extremely difficult to migrate.

    I am glad we have done the move out because now we are on a standard platform...

  8. #168
    Thanks.

    We found a dedicated server provider and are currently trying to migrate all our clients. But its slow and we are addressing problems as they arise.

    Cpanel has a transfer feature but there are still many issues to address. Simple static sites that do not use script, Mysql are no problem. But dyanmic sites like Joomla and site that are using scripts are a problem. We are currently trying to figure out how to migrate Mysql databases so they work correctly in Cpanel.

    As soon as I know the migration was successful and what has to be done I will post the results for anyone interested.

    Scott

  9. #169
    Join Date
    Aug 2007
    Location
    L.A., CA
    Posts
    3,706
    This is what happens when you hire incompetent people who tout college degrees as opposed to any real world experience.
    I know exactly the type of person Sinah is.

    I honestly can't believe how ridiculous this situation is. Not only are IP/Domain entries/pointers wrong but they didn't properly setup their network backend with enough capacity for the traffic?? Are they joking? NaviSite couldn't figure out how much capacity they would need to handle these servers prior to the move?

  10. #170
    Join Date
    Nov 2007
    Location
    France/Canada
    Posts
    5

    * about Navisite Alabanza migration

    Hi ALL

    BINGO since 3:00 AM are my Server DOWN !!!

    Navisite is proud to resolve the Disaster temporarly
    for about 12 Hours and begin to resolve the new problem
    probably betwen a week ???

    Regards

  11. #171
    What are they doing?

    Sites up for day than down for day.

    No communication, No Answers or Solutions.

    No End In Site.

  12. #172
    Absolutely amazing. I just don't get it. How does this even happen for this long?

  13. #173
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,976
    Quote Originally Posted by dananoah View Post
    What are they doing?
    Destroying their company & yours all in one single blow.
    Two birds with one stone.

    But hey, they've lost over $60 million in value in 48 hours.
    //me waves bye.

    Quote Originally Posted by Meat Gripper View Post
    Absolutely amazing. I just don't get it. How does this even happen for this long?
    This is what happens when good companies get sold to dumb companies.

  14. #174

    Navisite disaster

    We are with Webhost Solutions in NY and MA and they have been fantastic to work with - always there 24/7 so that is why we are so hesitant to switch but this Navisite DISASTER has just about put us out of business with as all of you have said "up and down in the last 6 days - we have had a total of 9 hours of continuous service only"

    Does anyone have any encouraging words for this mess as we don't want to give up on the one company that we do feel has been sold down the river right along with us and that is Webhost.

  15. #175
    Quote Originally Posted by cmmtg View Post
    We are with Webhost Solutions in NY and MA and they have been fantastic to work with - always there 24/7 so that is why we are so hesitant to switch but this Navisite DISASTER has just about put us out of business with as all of you have said "up and down in the last 6 days - we have had a total of 9 hours of continuous service only"

    Does anyone have any encouraging words for this mess as we don't want to give up on the one company that we do feel has been sold down the river right along with us and that is Webhost.
    I think most of us hosts, have already given up on NaviSite and are simply in the process of documentating the situation for our lawyers, and planning on a migration off of NaviSite's network.

    They have already demonstrated their level of customer support, their network uptime, and ability to solve basic network and server level problems this week, and personally I can not imagine that any of their clients intend to stay with them long term.

    Honestly, any company which would stay with NaviSite after a 7 day outage. are fools! There are plenty other reliable providers out there.

  16. #176

  17. #177
    --------------- Passage from eweek.com --------------------------

    "Primarily the purpose of this migration is to move customers from an older platform to a brand new platform, to a brand new set of servers for scalability and performance," said Sinha. "It is to give [customers] a better platform, a better environment. The people who are migrated are quite happy with the performance.

    --------------- Passage from eweek.com --------------------------

    I would like to hear from these people myself. I have not spoken to 1 Alabanza customer who is happy and or see any improvements. In fact those server that are finally up and running like mine is up and down all day and running sluggish.

  18. #178
    We can't even get a lame update on the Navisite page anymore.

  19. #179
    Damage Control for NaviSite, Obviously now they are trying to fool Alabanza customers in to a sense of false security..

    A note from the desk of CEO Arthur Becker..

    Dear Alabanza Customer,

    I want to extend my most sincere appreciation for your patience and forebearance as we resolved the technical issues that disrupted service during the planned data center migration from Baltimore, MD to our SAS70 certified facility in Andover, MA.

    I understand that this has affected your business and your customers, and apologize for the inconvenience and disruption. This is not the standard for NaviSite. While we had planned this migration for months, we did not anticipate a number of scenarios that became major issues during the execution of the migration. Despite the fact that we have acquired a number of companies during the past few years and both consolidated data centers and migrated data, we had never encountered the series of problems that we saw earlier this week.

    In preparation for this migration, NaviSite made significant investments to refresh and update the underlying server infrastructure for the Alabanza customers in our Andover data center. This new platform is built upon several state-of-the-art technologies including SUN virtualization hardware with VMWare and EMC storage area networks. The environment is designed to dramatically improve scalability and reliability, and provides more elastic computing. In addition, given NaviSite’s commitment to the Green Grid initiative, the new infrastructure is also more environmentally friendly.

    During the migration process, NaviSite mobilized an unprecedented number of technical and support personnel to focus on restoring service with a 24x7 coverage, and opened up multiple communication channels, including its web site and inbound telephone centers in the US and in our India office to inform and assure customers.

    As our technical experts identify the root cause(s) of the process failure we will design appropriate remediation programs to accommodate the service disruption. We will also host an all hands conference call for our Alabanza customers in the near future so that we can communicate the reasons for this service disruption in greater detail.

    Once again, thank you for your forbearance, patience and understanding.

    Best Regards,

    Arthur Becker
    Chief Executive Officer
    NaviSite, Inc.

  20. #180
    Join Date
    Nov 2007
    Location
    France/Canada
    Posts
    5

    * what a lies for ALABANZA NAVISITE FIASCO

    Hi

    after the lies of Arthur Becker
    Chief Executive Officer
    NaviSite, Inc.

    i just request on nocmonitor from navisite my server On Line
    after 24 Hours opening a support ticket !!!

    Since 1999 ALABANZA Technical staff never need 24 Hours for
    solving problems
    what thinking for Navisite After 7 Days ???

    Regards

  21. #181
    Join Date
    Nov 2003
    Location
    upstate NY
    Posts
    7
    Quote Originally Posted by dananoah View Post
    Has anyone completed a move from Alabanza to a new provider.

    How did the Migration Go?

    I spoken with several companies and all said Alabanza uses a proprietary system and they can not guarantee everything will work.

    Anyone using Hostgator?
    I just chatted with their tech, it sounds do-able for what we need. I just am a little skeptical about their pricing: $24.95 per month buys you 23 Gb and 250 Gbit transfer with unlimited domains? They seem to have all the toolds we need and then some .. So why was I paying $500 per month to Alabanza????

  22. #182
    hbirkmann--

    Hostgator is selling a bill of goods. There is NO WAY they can actually sell that many resources for 25 bucks a month. They are GROSSLY overselling! At best, that means by the time you approach that limit, you'll be told to find another host.

  23. #183
    Join Date
    Nov 2003
    Location
    upstate NY
    Posts
    7
    Hi Colden, It sounded too good to be true. I was about to open up a reseller account and give it a shot, test some non-critical personal hobby domains. The tools they supply with the Fantastico seemed to be very extensive. But the way it worked at Alabanza, the reseller had to pay extra for every little non-standard add-on, and I get the impression that this is the case with the Hostgator Cpanel/ Webhostmanager, they just don't tell you with the sales pitch.

  24. #184
    Join Date
    Sep 2004
    Posts
    37
    Anybody still hanging around this sad, sad thread? I don't know about anybody else, but this disaster just keeps going on and on for me. I'm moving sites as fast as I can, but it's a slow process. My Alabanza-based reseller - OWH - is currently reporting 3 servers down for "load spikes", and I've got other sites down that are not on any of these three. A different server was down all day long on Sunday. When you visit navisite.com, the CEO makes it sound like everything is now rosy, but they're a friggin' never-ending nightmare.
    ~OC~

  25. #185
    The spin continues. Many people have no clue this is going on. I have two clients that are affected by a reseller. We got one recreated on another host, he was lucky enough to have his domain with another registrar. My other client is left holding the bag. Any media outlets can check russutslersfish.com for verification. Still not up.

    Eric Glab
    President
    Aquaworks Web Solutions, LLC

  26. #186
    Join Date
    Feb 2002
    Location
    Tampa, Florida
    Posts
    153

    Unhappy

    This has to be the worse event in the hosting industry.

    I am sure many people who worked very hard to build their hosting business lost more than their shirts and pants in a matter of days.

    For some rebuilding may not be an option at this time but, I am sure Lawyers are now involved, this is a classic case of negligence and NaviSite has deep pockets.


  27. #187
    Well, we have spent the past few days, attempting to determine how badly our business was damaged by NaviSite's negilliance. Although many of the servers were back online by Friday evening/Saturday morning, the virtual blade enviroment that all Alabanza clients were moved too, continues to fail every few hours, causing an extended outage, and causing us to lose more clients.

    It appears there is a mass exodus from Alabanza to LiquidWeb, and we are currently in the process of moving our Alabanza data to one of these servers.

    I wouldnt expect much compensation from NaviSite, they are already making overtures such as "We moved you to this enviroment for your own good". I would guess that's the so called compensation that they will eventually offer, that's if there are any Alabanza clients left.

    You know, it's funny, Alabanza is dead, though I still still many still clinging to it. No doubt if those that have not considered migrating yet, sticking around, after a 7 day outage is crazy. NaviSite have no experience with Linux/UNIX operating systems, and their staff is not trained to manage that enviroment.

  28. #188
    Join Date
    Nov 2007
    Location
    France/Canada
    Posts
    5

    * Alabanza / NaviSite Datacenter Migration FIASCO!

    Hi All

    Since Sunday after noon are my server up but i have found that
    on traceroute there are redirected to NOC Baltimore !!!
    Nice Migration from Navisite but in a near future Navisite
    will see the bad effect in the value of them stock !!

    Regards

  29. #189
    Web Host NaviSite Discusses Downtime

    http://www.thewhir.com/features/1112...s_Downtime.cfm

    To anyone who is reading this, and thinks that any of NaviSite's customers are satisfied as of 11/13/07 with what has transpired over the past week, you are sadly mistaken. As of today, clients can not contact support, are having frequent network outages, due to multiple Sun VMWARE blades crashing regulary, not to mention the damage to their individual businesses and reputations after a seven (7) day outage.

    Much of what NaviSite has spewed to news organisations, are blatant lies, and they are still scrambling to stablise their network, even today.

    It remains to be seen, how many of their clients will be around this time next week.

  30. #190

    *

    Quote Originally Posted by aloha View Post
    ... the virtual blade enviroment that all Alabanza clients were moved too, ...
    ... NaviSite have no experience with Linux/UNIX operating systems, and their staff is not trained to manage that enviroment.
    Quote Originally Posted by aloha View Post
    ... As of today, clients can not contact support
    Please stop; again you're passing along incorrect information, Aloha. Are you in fact a current Alabanza/Navisite client? Or are you a customer of one of their clients .... getting your information second hand?! Your misinformation here is also causing harm.

    - NOT all clients were moved to blades; A sizable percentage are operating on their individual servers.
    - Navisite DOES have experience with *nix.
    - Clients can and are contacting support and getting responses, and getting issues resolved.

    I am a direct client and I am in contact with a hundred or so others.

  31. #191
    Squeeks,

    I am not sure what affiliation you have with NaviSite, however unlike you i`m not in a position to defend NaviSite.

    With respect to your points:
    1. While not EVERY server was migrated to the Sun VMWARE virtual platform, most were, and the minority of hosts which are still dedicated, are still dedicated because NaviSite failed to be able to migrate them to the new system in a timely manor due to the rsync process failing. Believe me I`m sure NaviSite will attempt to migrate these remaining hosts in the near future to the virtual platform.

    2. NaviSite do NOT have the UNIX Technical Staff to be able to manage that enviroment, why do you think it took them seven (7+) days to be able to restore the enviroment after the move? Why do you think things are still failing? name servers, host servers dropping randomly during the daytime etc

    3. If you are recieving responses from NaviSite you are in the small majority. Most are getting no response, just look at every other message board, and news article on the internet about this fiasco, also look at alahosts.com at the complaints from their clients there. Believe me, nobody is getting much of any support.

    Yes I`m a direct client, and its entirely up to you how you want to splin this whole situation. I have a dedicated server which we pay for directly, we also have a reseller account with another alabanza host. If you are a client, i`m not sure how you could even begin to defend NaviSite after they took your business offline for 7+ straight days, honestly that is unheard of in the web hosting industry, and is grounds for a class action law suite.

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